Describe a time where you had to overcome a big challenge.
As you would work with travelers as a Ticket Agent in this role, you may encounter some challenging situations that will require you to think on your feet and be flexible. For this question, your interviewer will be looking to hear that you have faced some challenges during your career with success. Rather than preparing for this question by focusing on specific categories of challenges, try to focus more on a challenge that you faced where you had to use solid problem solving skills and teamwork to get the job done.
"Last year, my sales team faced a period of time where we lost three colleagues to sudden turnover and had another team member on maternity leave. This put the five remaining colleagues on staff in a very precarious situation. From the moment we knew we were going to be short-staffed, I led our team in working with our manager to rework our schedules, ensuring that we were staffed at all times and having at least three team members on during busier times. This required a lot of communication amongst our team and dedication to pick up the slack for others when they had other responsibilities. As our leaders worked hard to hire more team members, I ended up being very appreciate of this challenging time, as it brought our work team much closer together than we were prior."
