"Having worked in a clinical setting for over four years, I fully understand that desk and scheduling staff play a vital role in the coordination of physicians' schedules. In this role, I want to be an integral part of their team and practice, and treating people with respect will always be important to me. Calling ahead to schedule and not pushing things when physicians aren't available are just small steps in ensuring that my future business with them is respected. Additionally, little things like small talk and friendly conversation also go a long way in ensuring that working relationships are solid."

The number one thing to remember as a pharmaceutical sales rep is to always be kind and polite to everyone, especially the front desk staff of the clinic you are trying to sell to. You must develop and maintain a good relationship with these key staff members, so make sure to tell the interviewer about a time you had a hard time getting a customer or colleague to warm up to you and how you convinced them that you were a kind person just wanting to share more information. Make sure to highlight the importance of this staff and how you will always represent yourself and the organization with the highest degree of honor in this role.