30 NHS Band 5 Staff Nurse Interview Questions & Answers
Below is a list of our NHS Band 5 Staff Nurse interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
Behavioral
1. According to our NHS Constitution, compassion is one of our core values. How do you provide compassionate care to patients?
How to Answer
All healthcare organisations, the NHS included, value and promote compassionate care for patients, whether it be in a care home with nursing, GP's office, hospital, home health, school, correctional facility, or otherwise. Compassion can be shown to patients in several ways, such as going the extra mile to ensure they are comfortable, building trusting relationships with them and their families, or showing genuine interest when interacting. Gives ways, big or small, that you demonstrate compassion to your patients in the workplace.
Written by Jaymie Payne on January 4th, 2023
Entry Level Example
"I try to relate to my patients and their families by listening to their situation, empathizing, and striving to understand their emotions. It can be a very stressful time for patients to be in the hospital or care home with nursing, so I want to reduce their anxiety and demonstrate that I genuinely care about them and their well-being. My motto is to always treat my patients like I'd want my family member to be treated. I think compassionate care goes hand in hand with being an advocate and helping patients get access to the resources they need to be well."
Written by Jaymie Payne on January 4th, 2023
Experienced Example
"Nurses are often the first clinical team member patients meet and interact with, so first impressions are important. I always greet patients with a smile and pleasant attitude, even if I'm having a bad day. I'm patient and genuine in my interest and desire to care for them rather than seeming annoyed, rushed, or like they are a burden. I actively listen to them to better understand their concerns or goals and answer questions they may have. I always try to put myself in their shoes to understand their perspective, attitude, and outlook on things. I also go the extra mile to put a smile on their face, whether grabbing them a fresh cup of coffee or a magazine to read."
Written by Jaymie Payne on January 4th, 2023
Behavioral
2. How would your clinical peers or leaders describe you?
How to Answer
This question provides the interviewer with insight into your self-awareness and allows you to speak about what you feel your greatest strengths are. Think about feedback that you've gotten from your nursing instructor, your nursing peers, or other clinical team members. Consider skills or qualities you may have seen in the job description that would be desirable to the NHS; for example, being a team player, reliable, effective communicator, problem-solver, detail-oriented, etc. Avoid sharing any negative habits or feedback.
Written by Jaymie Payne on January 4th, 2023
Entry Level Example
"I think my instructor and peers would say that I'm focused on patient safety and reducing or eliminating nursing errors. They would tell you that I take every precaution when I work the nursing floor, ensuring I double-check names and medications, document carefully, and review documents, orders, and charts for accuracy. I'm always looking for discrepancies or areas where an error could be made. If I don't know the answer to something or I question something, I never guess or assume, but rather research it carefully to be sure I understand, so I'm not misguiding someone or giving inaccurate information that could harm them."
Written by Jaymie Payne on January 4th, 2023
Experienced Example
"My colleagues and managers have always recognized me as a team player. I take pride in this and strive to be as collaborative and supportive of the team as possible. They would say I am reliable and always willing to jump in and help when possible, whether it's a physician, another nurse, or support staff. We're often short-staffed, so if I can get ahead in my shift, I always go to my colleagues and offer to help pass meds, obtain patient vitals, or help chart to assist them with getting caught up. Nursing can be very stressful, but when you are a part of a team that you know works together and supports one another, it makes the job much easier. It also promotes a high level of quality care for our patients."
Written by Jaymie Payne on January 4th, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Jaymie's Feedback
Behavioral
3. AT NHS, we're committed to working together for patients and it's part of our core value system. As a nurse, how will you promote a culture of teamwork and collaboration?
How to Answer
The NHS leadership team promotes collaboration and teamwork as part of its core values. As a nurse on the team, you will work alongside other nurses, nursing assistants, physicians, and other clinical care providers. When the clinical care team works together for the good of their patients, the quality of care and outcomes improve drastically. Describe ways that you promote teamwork and collaboration in the workplace and how you will contribute to supporting these core values.
Written by Jaymie Payne on January 4th, 2023
Entry Level Example
"During clinicals, I promoted a sense of teamwork by being willing to help others, whether it was helping them lift or ambulate a patient or helping them understand a process when documenting a patient's status. It's important for those you work with to know that you can be trusted and relied upon if they need help. Communication is another way I will promote collaboration. Sharing patient updates, messages from physicians or other clinicians, family requests, etc., is essential when working with a multidisciplinary team to promote the best patient care and outcomes."
Written by Jaymie Payne on January 4th, 2023
Experienced Example
"I'm used to working short-staffed, so if my patient volume is down or I'm caught up with my tasks, the first thing I do is approach my coworkers to see if they need assistance or support. Perhaps a nurse is behind on a med pass, or there are several call lights on in the hall. I'm happy to jump in and support others to make sure all patients are cared for, no matter who they are assigned to on the shift. No task is below me and I'm willing to help anyone who needs it. I promote teamwork and collaboration by setting the example for other staff members."
Written by Jaymie Payne on January 4th, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Jaymie's Feedback
Capability
4. Respect and dignity are core values at the NHS. As a new employee, how will you gain the trust of patients and their families?
How to Answer
To be an effective nurse, you must build trust and relationships with your patients and sometimes their families or caregivers. Nurses who take the time to get to know their patients and understand their emotional and physical needs can provide higher-quality care and improve patient outcomes. You're the main point of contact for patient inquiries, concerns, and calls for help, so patients need to know they can trust and count on you to be there for them to meet their needs. Because patients typically interact with nurses more than other clinical team members, your interactions will significantly influence the patient's overall experience.
Written by Jaymie Payne on January 4th, 2023
Entry Level Example
"During my clinicals, I focused on building trust with my new patients. This was especially important as sometimes students are viewed as less competent than the nurses patients are accustomed to interacting with. At a very foundational level, I would knock when entering a patient's room and introduce myself. Just as I wouldn't barge into their private residence, this helped demonstrate my respect for their space and privacy. I would then enter the room and allow them to introduce themselves and share with me what name they preferred to be called. Anytime I would speak with the patient or family, I would demonstrate professionalism and competence, always addressing them in a professional manner and never speaking negatively about other staff or the company in front of them. During my interactions, I would actively listen and make eye contact, letting the patient know I was engaged and interested in what they were saying. When working on computers so often, it's easy to type and document while trying to have a conversation, but that is not the best experience for the patient, so it is always important to keep that human aspect in mind when interacting with patients."
Written by Jaymie Payne on January 4th, 2023
Experienced Example
"I will build trust and relationships with new patients by effectively communicating and being honest and transparent with patients. For example, it's important not to over-promise or commit to things you cannot deliver on. Even if the patient requests something simple like fresh ice water, it's easy to get caught up in other tasks and forget something like this, but it's important that if you say you're going to do something, that you do it and in a timely manner. Following through shows patients they can rely on you to do what you say you will do. I will also communicate with them regularly so they know what to expect. If the doctor is running behind or is ordering more labwork, I let them know what's happening and the why behind it. I also give the patient the opportunity to ask questions and better understand things."
Written by Jaymie Payne on January 4th, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Jaymie's Feedback
Compatibility
5. Describe your ideal manager.
How to Answer
The interviewer is trying to understand your preferred management style; in some cases, the person interviewing you could be your potential manager, and this will help them determine if you would align well with them. Be sure you research the culture of the NHS and, if possible, research the background and education of the person you're interviewing with.
Consider past employers and the best leader you had. Think about what traits or habits they demonstrated that made them someone you enjoyed working with. In your response, explain some of the qualities you're looking for in a leader but also demonstrate that you're flexible and work well under different types of management styles.
Written by Jaymie Payne on January 4th, 2023
Entry Level Example
"As a new nurse, it's important to have a supportive and patient manager. I value a manager who keeps lines of communication open and with who I feel comfortable approaching if I have a concern or need assistance. Additionally, I think it's important for a manager to be supportive and inclusive when it comes to listening to the feedback, ideas, and opinions of others. Collaborative and innovative teams contribute to better patient care and outcomes."
Written by Jaymie Payne on January 4th, 2023
Experienced Example
"My ideal manager genuinely cares about their employees and their success. I once had a manager who, in our one on ones, always started by asking how my family was, and that meant a lot. She would also ask what was going well and what wasn't and took an interest in helping me succeed. I also value a manager with good communication skills. I appreciate when updates and changes are communicated, and my manager follows up when they say they will. I also respect a manager who mentors their employees, is available and encourages people to ask questions when they need guidance."
Written by Jaymie Payne on January 4th, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Jaymie's Feedback
Competency
6. How would you respond if you were asked to perform a task at the NHS that you were not trained to do?
How to Answer
This question is less about your actual skill set and more about your attitude and approach when faced with a situation like this. In your answer, demonstrate a positive attitude and willingness to learn, your ability to self-help, acknowledge and speak up when you need help or are uncertain about something, and your ability to problem-solve or seek guidance from another team member. It's also beneficial to reiterate that you would never attempt something you weren't trained to do that could jeopardize the safety of a patient.
Written by Jaymie Payne on January 4th, 2023
Entry Level Example
"As a new grad, I realize I may encounter a situation where I'm asked to perform a task I don't know how to do or don't feel confident enough to do. I would first be honest that I don't have the experience or training to complete the task, but I would be willing to learn! I would ask if there was a colleague or supervisor to assist me. If it were an admin task, I would see if I could self-help and research how-to online through an article or video. I would never attempt something I didn't feel comfortable with my abilities to do so, especially if it could endanger a patient."
Written by Jaymie Payne on January 4th, 2023
Experienced Example
"Occasionally, there may be an admin task I'm unsure how to complete because of new technology or a change in the process. In these cases, I would approach the trainer or a peer I knew to be strong in this area and ask if I could shadow them or if they could take a minute to talk me through the step. I'm a quick learner, so once I'm shown something once, I usually catch on quickly and won't need additional support. If someone asked me to provide a treatment I didn't know how to do, and I would never guess at it or "wing it" because that could cause serious harm to a patient. I would be honest and ask for assistance or additional training."
Written by Jaymie Payne on January 4th, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Jaymie's Feedback
Competency
7. At the NHS, we put a great amount of focus on the patient experience. How would you help ensure a positive experience for all patients that you work with here?
How to Answer
The overall patient experience entails the entire range of interactions patients have with their healthcare team. No matter the setting, nurses at the NHS focus on the quality of care they provide to patients, and the patient experience is a cornerstone of that focus. If hired as their next nurse, the organisation will expect you to positively influence the experience of the patients you will be working with daily. While many aspects of the patient experience are out of your control as a nurse, some things to consider as you answer this question are your bedside manner, responsiveness to patients, follow-through, and communication.
Written by Jaymie Payne on January 4th, 2023
Entry Level Example
"During my apprenticeship, I realized that every care team member impacts the overall patient experience. Even when I'm feeling overwhelmed or tired from working overtime, I focus on bringing a positive attitude to work every day and ensuring my patient feels valued and well cared for. When I interact with patients, I am focused on what they are saying and actively listen; instead of multitasking or being in a rush. I try to be proactive in anticipating the patient's needs so that I'm not rushing around and being reactive to call lights or other requests. For example, if I'm in a patient's room taking their vitals, I scan the room to see if there is anything else I can help with like I may notice the TV remote is across the room, or their bedside tray is out of reach, so I will tend to those matters while I'm in the room. This reduces the chance of them calling someone back into the room for assistance. Overall, treating patients as I would want someone to treat me helps ensure they have a positive experience."
Written by Jaymie Payne on January 4th, 2023
Experienced Example
"Many patients are nervous or anxious when they are in the hospital, so I go above and beyond to help calm their nerves and reassure them that they are in good hands. It's important that they know we want to make every effort to help them get well and return home. I make every effort to make them comfortable, whether that's helping them find their favourite channel on the tv in their room, assisting them with filling out their menu, or getting them an extra heated blanket. My goal is to meet their basic needs, then exceed their expectations for kind, compassionate care. I seek patients feedback often, so I know how I can improve my interactions with them and improve their experience with us."
Written by Jaymie Payne on January 4th, 2023
Competency
8. What experience do you have caring for patients with memory impairment or dementia?
How to Answer
Working with patients affected by memory impairment disorders can be challenging. The interviewer would like to know more about the extent of your experience in this area, so describe the setting and years of experience you have. Provide insight into what you enjoy about working with these patients and offer any specific skills, approaches, or techniques you utilize as a nurse. Consider both technical and soft skills when answering this question.
Written by Jaymie Payne on January 4th, 2023
Entry Level Example
"During my apprenticeship at a local care home, I worked on the memory care unit. It was a lockdown unit because all patients had some form of memory impairment, many with Alzheimer's. I treated each patient with dignity and respect and always had to work a little harder to diagnose and treat them since many have cognitive impairments with communication. I know family members worry a lot about their loved ones with memory disorders, and I enjoy being able to provide their loved ones with quality care and kindness."
Written by Jaymie Payne on January 4th, 2023
Experienced Example
"I have worked with patients with cognitive impairments for about five years. I know it's especially important to maintain routines when working with these types of patients, so I keep a strict schedule of rounding so as not to disrupt them. My approach is always gentle and patient, knowing many are not sure who I am and can be apprehensive or even afraid of me and that can be very stressful for them. I introduce myself each time, and when speaking, I use simple language to help them understand as best they can. I enjoy working with this patient population and providing them with compassionate care."
Written by Jaymie Payne on January 4th, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Jaymie's Feedback
Competency
9. What techniques do you use to treat a patient who is refusing treatment or medication?
How to Answer
As a nurse, you must possess critical thinking and well-developed problem-solving skills to handle these situations. It's not uncommon for a patient, especially pediatric patients, to refuse treatment or medication, so it's crucial to demonstrate to the interviewer that you have a strategy to overcome this. Describe how you get to the root cause, how you communicate with patients, show empathy and patience, and persuade your patients to cooperate with treatment plans.
Written by Jaymie Payne on January 4th, 2023
Entry Level Example
"During my clinicals, I realized that children are often afraid of shots or medication, and sometimes even having their blood pressure checked. Patients in pain or not feeling well can often be more combative or difficult to treat. I always explain what I'm doing and how it will help them feel better and get home sooner. It's important to ask questions, just in case the child doesn't want to take medicine because they experienced a side effect. Perhaps it makes them dizzy or nauseated, so it's always important to ask and try and understand why they are refusing treatment or medicine, especially if they are a child. If they are more comfortable with another nurse, aide, or family member, I will enlist their help to make things as smooth as possible."
Written by Jaymie Payne on January 4th, 2023
Experienced Example
"I always try to "warm up" my patient before presenting a procedure like an injection or a request for them to take medication. For pediatrics, I have found that sitting next to them and talking and bringing a sticker or toy into the room helps them to be less stressed and calmer. I always make sure I explain to the child and the parent what I'm going to do to build trust, even if it's just taking their blood pressure. If it's a critical task like medication, I will often see if the parent has a technique they know works or would be willing to assist me. For adults, I've found that most times, they are not compliant because they do not understand why the medication or treatment is needed, so taking the time to explain things and answer their questions is usually helpful. If they still refuse, it's their right, and I document and notify my supervisor of the issue so they or the physician can review for further action."
Written by Jaymie Payne on January 4th, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Jaymie's Feedback
Competency
10. How do you demonstrate professionalism in the workplace?
How to Answer
Nurses can demonstrate professionalism through behaviours, communications, actions, and patient care. Nurses interact not only with patients but also with other staff and visitors in the healthcare setting, so professionalism must be demonstrated in all aspects. When responding to this question, give examples of ways you demonstrate professionalism in your day-to-day work and incorporate some of the NHS's core values in your answer.
Written by Jaymie Payne on January 4th, 2023
Entry Level Example
"As a nurse, I can display professionalism in the workplace in several ways. The first is my conduct. I never engage in gossip or make comments in front of staff that undermine others. I maintain a positive attitude, treat others with respect, and practice effective communication and listening techniques. My uniform is always in good condition, free of stains or rips, and my appearance tidy. It's important to set an example for others and demonstrate a high level of professionalism to instil trust in our clinical team and staff."
Written by Jaymie Payne on January 4th, 2023
Experienced Example
"I strive to maintain professional communication at all times. For example, I never swear at work or use nicknames or phrases that could come off as unprofessional or even offensive. If a patient is angry or disrespectful, I go above and beyond to maintain a positive attitude and tone and do not let their actions impact my response. I respond in a calm and professional manner, knowing when I need to step away from a situation before it escalates. I also take accountability for my actions, which reduces errors and other adverse impacts on patients."
Written by Jaymie Payne on January 4th, 2023
Competency
11. "Everyone counts" is a core value listed in our NHS Constitution. How do you care for patients who have communication barriers?
How to Answer
As a nurse you may care for patients who have trouble communicating due to a stroke, dementia-related illness, or other injuries or disabilities. It's essential to demonstrate that you treat them respectfully and deliver the same quality care you would to other patients. You can acknowledge that these patients may require more time, patience, and reassurance. Give examples of ways you communicate and care for these types of patients. Perhaps you know sign language, communicate with pen and paper, read lips, or look for nonverbal signals like a smile, nod, etc.
Written by Jaymie Payne on January 4th, 2023
Entry Level Example
"Just because a patient cannot speak or is in a vegetative state does not mean they cannot think and feel. It's important to remember, when caring for non-communicative patients, to treat them with the same respect and care you would other patients. For example, as a student, I knocked when entering the room, introduced myself, and explained why I was in their room. I would explain each step of what I was doing; for instance, if I was checking their vitals, I explained what I would do before I did it and as I moved through the clinical process. I looked for non-verbal cues for signs of pain or discomfort, fear, or anxiety. Often, patients can still communicate with a smile, a nod, etc., so it's important to be on the lookout for nonverbal cues. I also use close-ended questions that require a yes or no if they can shake their head. Lastly, if they can write, I will provide a pen and paper to communicate, and I'm very patient throughout the process."
Written by Jaymie Payne on January 4th, 2023
Experienced Example
"Nonverbal patients deserve the same quality care and attentiveness as other patients and may require a little more time to treat. Patience is key when working with patients who cannot communicate their needs in typical ways. I always speak to them in a professional tone, avoiding speaking to them like a child or a lesser person. I have observed other nurses speaking ill about a patient in front of them assuming because they cannot speak, they cannot hear. Treating them with respect is so important and you must always remain professional and kind. I work to build a relationship, so I understand if there are ways they can communicate (IE, writing, sign language, head nods) and utilize those methods to provide care and treatment to them."
Written by Jaymie Payne on January 4th, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Jaymie's Feedback
Competency
12. What experience do you have responding to a patient who has gone into cardiac or respiratory arrest?
How to Answer
This situation can be stressful and alarming, especially for new nurses. Though there is typically a designated clinical team who responds to this type of situation, if you are a nurse nearby, you will be expected to assist until the team arrives. The interviewer would like to learn more about your experience in this area and if you are comfortable performing in this high-pressure situation. Describe a time you've participated in treating someone in this situation. If you have not experienced this situation, describe how you would react should this event happen while employed with the NHS.
Written by Jaymie Payne on January 4th, 2023
Entry Level Example
"I have not had real-life experience responding to this type of event; however, as a student, we practised this scenario several times. I understand my role will be to jump in and take action until the appropriate team arrives, whether with CPR, getting the emergency cart, using the defibrillator, or starting IV fluids and medications. I know it will be very high-pressure and stressful, but I feel well-prepared to respond should this happen."
Written by Jaymie Payne on January 4th, 2023
Experienced Example
"I have responded to a handful of these types of situations over the years. In one case, I was actually in the patient's room. I called for help, then dropped the head of the bed to lay the patient flat, checked and confirmed there was no pulse, and immediately began chest compressions. By that time, another nurse had brought in the emergency cart or the "crash cart," and a physician was in the room and deployed the AED/defibrillator. The designated critical team responds quickly and takes over; then it's my responsibility to be sure I document everything appropriately once the patient is stabilized or transferred."
Written by Jaymie Payne on January 4th, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Jaymie's Feedback
Competency
13. How do you personally promote patient safety?
How to Answer
As a nurse, you will be responsible for patient safety, and that includes protecting patients from errors, injuries, accidents, and infections. Healthcare organizations like the NHS promote a culture of patient safety, and the interviewer would like to learn more about your level of commitment to this mission and core values. Think about safety holistically, and consider speaking about ways you keep patients safe while they ambulate or transfer from wheelchair to bed, how you prevent medication errors, keep patients safe from electrical hazards, protect patient information, etc. Give specific examples from your nursing experience or experience as a student.
Written by Jaymie Payne on January 4th, 2023
Entry Level Example
"Patient safety is something I take very seriously and make every effort to promote. During my clinical rotations, I realized the extensive amount of patient education that nurses do regularly, on a variety of topics. We often forget that patients aren't as knowledgeable about medication use and side effects, the benefits and impact of exercise and healthy dieting, the use of adaptive equipment, etc. Taking the time to educate patients to ensure they are taking medications correctly and effectively promotes or ensuring they have safety precautions in place at home promotes a culture of patient safety and reduces risk. Reducing falls is another area in that I will promote patient safety by completing fall risk assessments and adhering to safety precautions like a two-person assist when ambulating a patient."
Written by Jaymie Payne on January 4th, 2023
Experienced Example
"Patient safety is my top priority and I utilize a variety of techniques to promote a culture of safety in the workplace. For example, it's important to always double-check the patient's name and DOB along with the medication name and dosage before administering any medications. Education is another way I promote safety through teaching patients and their family members necessary information. This includes information about their medications, possible side effects, concerns or red flags to look for and report, fall risk assessments, ways to prevent falls in the hospital and at home, etc. Patient privacy is also a safety concern, so I take every measure to safeguard their information and ensure only those authorized by the patient have access to their information."
Written by Jaymie Payne on January 4th, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Jaymie's Feedback
Competency
14. How do you ensure smooth shift changes and hand-offs?
How to Answer
A patient may receive care from several clinical staff throughout their visit, depending on the setting, so ensuring continuity of care through shift changes is critical. Nurse aides, nurses, and nurse leaders must conduct effective end-of-shift reporting to maintain quality patient care and to pass along vital information. The interviewer is looking to better understand your organisational skills and your communication skills in this area. Describe your process and communication as you wrap up your shift and hand over responsibilities to the next nurse on duty.
Written by Jaymie Payne on January 4th, 2023
Entry Level Example
"During my clinicals, we participated in shift changes by working with our instructors to give reports and then also with the next group of students or staff coming in. Our end-of-shift reporting consisted of patient status updates, notables like medication refusals, passing along family member requests, fall risk updates, food and drink intake, urinary output, etc. The method of this handoff was usually in person, but I also have experience recording my reports as well as transcribing them. I'm very thorough in ensuring the next person caring for my patient is fully equipped with the necessary knowledge."
Written by Jaymie Payne on January 4th, 2023
Experienced Example
"I always complete all required documentation before I complete my shift. I wrap up my tasks and responsibilities as best as time allows, and if any outstanding tasks or reports need to be done, I make a note and share that with the next nurse immediately. When I do my handoff, I also update them on new admissions, upcoming discharges, changes in patient status, personnel issues, reportables, etc. If there are any questions, I answer them and assist in any way I can."
Written by Jaymie Payne on January 4th, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Jaymie's Feedback
Competency
15. AT NHS, our goal is to improve the lives of others. As a nurse, how do you advocate for your patients?
How to Answer
No matter the department or setting you work in as a nurse, you will have an opportunity and expectation to be an advocate for your patients. Consider ways you advocate for your patients or have observed nurse mentors championing for patients during your time as a student in clinicals or in your apprenticeship. Aspects like patient education, document integrity, protecting patient rights, giving patients a voice or being a voice for patients, ensuring safety, and connecting patients to community resources are all great examples to speak to!
Written by Jaymie Payne on January 4th, 2023
Entry Level Example
"Patient advocacy is a core competency of being a nurse. I play a major role in their treatment, so I ensure the patient has a voice and speak up for them when necessary. This could be related to concerns with medication, questions to the doctor, or even helping connect them to necessary community resources. It could also mean that if a patient comes to me with concerns about going home or tells me they are being abused, I am the voice for them and bring those things to light. That could be reporting the issue to authorities, or if the patient is having trouble communicating with family, it could be as simple as me having a conversation with family on their behalf about their wishes. During my clinicals, I focused on building this skill, and I plan to do the same at the NHS."
Written by Jaymie Payne on January 4th, 2023
Experienced Example
"As a nurse, I advocate for my patients in many ways. I always protect patient rights relating to privacy and care, making sure my workstation is locked when I'm away and not sharing personal information with those not authorized. I also provide education on topics like pain management, weight loss, wound care, diabetes care, medication management, etc. Additionally, I advocate for patient safety by ensuring staff adheres to policies and practices relating to fall risks and using appropriate adaptative and safety equipment when necessary."
Written by Jaymie Payne on January 4th, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Jaymie's Feedback
Discovery
16. Why are you seeking a new opportunity here with the NHS?
How to Answer
The interviewer is trying to learn more about why you've decided to pursue new opportunities or leave your current company. Discuss with the interviewer your reason for leaving, then explain what makes the role with the NHS appealing to you. Maintain a positive and professional tone; avoid complaining about your current or previous company, manager, or team, as hiring managers usually see this as a red flag. Now is a great time to highlight what you know about their organisation that makes them a preferred employer for you.
Written by Jaymie Payne on January 4th, 2023
Entry Level Example
"As a recent graduate, this would be my first professional nursing position. Through the various healthcare settings I worked in during clinicals, I found that hospitals or clinics are my preference. I have done a lot of research on employers in this area, and I was impressed with your organisation's awards and recognition, both locally and nationally. I'm excited to learn more and be considered for the opportunity to be considered."
Written by Jaymie Payne on January 4th, 2023
Experienced Example
"I enjoy working for the physician's office l I'm at now and love the patients I work with; however, the commute is getting to be too much. I recently moved into a new home, and I'm commuting an hour each way five days a week. I'm looking for a similar role within 30 minutes or so from home, and the NHS is a globally recognized employer and premier employer in my area, so I'm excited to learn more."
Written by Jaymie Payne on January 4th, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Jaymie's Feedback
Discovery
17. What is your scheduling availability?
How to Answer
Before answering questions about your availability, you should have an idea of the requirements of the position. If you haven't gathered the information from the job posting or description, now is a good time to confirm what is required if you join the NHS. Consider asking the interviewer what their expectations are; for example, are the shifts 8,10 or 12 hours, etc., and are weekends required? If their schedule expectations won't work for you, consider what you can offer instead and see if you can meet in the middle. It's much easier to discuss these things in the interview to make sure it aligns with both the organisation's needs as well as your own personal needs.
Written by Jaymie Payne on January 4th, 2023
Entry Level Example
"I noticed this position was posted as 30 hours per week. Can you confirm if that's accurate or if overtime will be required? As a new grad, I'm eager to get started, and I know I will require additional onboarding, orientation, and training time, so I'm willing to flex my schedule to ensure I have adequate availability. My ultimate shift preference is during the day, but I'm willing to start on the evening shift if day shifts are not available. I also understand that nursing care isn't just Monday-Friday, so I'm willing to work rotating weekends and holidays as well."
Written by Jaymie Payne on January 4th, 2023
Experienced Example
"I'm looking to work part-time, and ideally 15-20 hours per week and ideally I would prefer to work 8-hour shifts, but I'm flexible. I am able to pick up extra shifts as necessary to cover for call-outs and vacations occasionally as well. I do have some personal obligations, so at this time, I'm only able to work the overnight shift. I'm also able to work weekends as needed. Does this align with what you're looking for?"
Written by Jaymie Payne on January 4th, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Jaymie's Feedback
Discovery
18. Tell me a little about yourself.
How to Answer
The interviewer would like to get to know more about you on a personal level. Give an overview of how you got into nursing, your education and experience, your current role, and what brings you to the interview with the NHS. Engage the interviewer by telling your story with enthusiasm! Consider sharing a skill you developed that will be useful for this position. It's okay to add in a hobby or personal interest, but avoid giving too many personal details (marital status, how many children you have, your religion, etc.), and keep your answer brief (no more than a couple of minutes).
Written by Jaymie Payne on January 4th, 2023
Entry Level Example
"I started my career in healthcare as a nursing assistant and worked with elderly patients. I found that I was very passionate about taking care of others and decided to pursue my nursing degree. Earlier this year, I graduated with honours from X University and this would be my first professional position. On a more personal note, I love being outdoors hiking, kayaking, or taking my dogs to the dog park in town."
Written by Jaymie Payne on January 4th, 2023
Experienced Example
"I completed my nursing program in 2010 and worked in a pediatric office for about four years. I decided I wanted to work in a more fast-paced setting, so I then took a job at the local hospital in the NICU. I enjoy working in a hospital setting and caring for pediatric patients. I plan to pursue some speciality certifications this year as well to further my skills. Outside of work, I enjoy travelling and visiting national parks."
Written by Jaymie Payne on January 4th, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Jaymie's Feedback
Discovery
19. Nurses are more likely to experience burnout than other professions. How do you maintain a work-life balance to combat this?
How to Answer
Healthcare workers, and nurses, in particular, are prone to burnout due to the natural stressors of the job. Many organisations like the NHS are now being proactive in preventing this among their teams, as turnover is a major issue in the nursing field. Give examples of how you try to maintain a healthy work-life balance and include elements in the workplace and at home. Examples could include taking breaks, shutting off your work phone/email where appropriate, prioritizing health and wellness, exercising, and open communication with your manager.
Written by Jaymie Payne on January 4th, 2023
Entry Level Example
"I prioritize my health and wellness by exercising regularly and making sure I attend my own preventative appointments. I also set boundaries for when I am on my work phone or checking email after hours; that way, I can give my family the time they deserve. Lastly, I try to take my designated lunch break every day to ensure I'm not skipping meals and to give myself a mental health break."
Written by Jaymie Payne on January 4th, 2023
Experienced Example
"I try to maintain a regular schedule at home and at work, avoiding working more overtime hours than I can handle. I try to work a consistent number of hours each week and to go to bed at a reasonable time every night. I also ensure that I'm eating regular meals to keep my blood sugar stable and my body functioning at its best. During my shift, I try to take at least one break so that I can recharge and de-stress for a few moments. At home, I like to read and take walks regularly so that I get some form of exercise and fresh air, and that really helps me refocus. Taking time for myself to unwind and recharge helps keep me from feeling burnt out."
Written by Jaymie Payne on January 4th, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Jaymie's Feedback
Discovery
20. What do you know about the NHS?
How to Answer
The interview wants to see if you've taken the time to research the NHS and learn more about why they do what they do, their mission, and their core values. Demonstrate that you're being intentional about applying to organisations you're interested in and not just any job that's posted. Take the time to speak about what you've read about the NHS, its leadership team, its mission, what they value, and the patients they serve. Perhaps you know someone who works there, or maybe you've been a patient of theirs in the past. If so, share that experience! Also, being able to speak to any specific awards or achievements the NHS has earned is an added bonus!
Written by Jaymie Payne on January 4th, 2023
Entry Level Example
"I understand that the NHS is the umbrella term for publicly funded healthcare systems in the UK and is also the largest employer. This means that the NHS belongs to the citizens and is there to support them physically and mentally. Patients are treated on an as-needed basis instead of their ability to pay for care, so no one is neglected because of their financial hardship. I feel that I personally align well with the NHS values of respect and dignity, commitment to quality care, compassion, improving the lives of others, and working together for patients."
Written by Jaymie Payne on January 4th, 2023
Experienced Example
"I know that the NHS began in 1948 and is a government-funded healthcare provider that citizens can use without being asked to pay the full cost of service. It was set up so that everyone shares the burden of the cost so that all citizens needing care can be treated, rich or poor. The NHS offers services for general care, emergency care, hospital stays, general wellness visits, and more, and is the largest employer in Europe and among the top five in the world, employing 1.5 million people. I'm excited to be considered for an opportunity that will allow me to work with some of the most highly regarded professionals in the world to provide quality care to patients."
Written by Jaymie Payne on January 4th, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Jaymie's Feedback
Discovery
21. What strategies do you use to manage stress in the workplace?
How to Answer
Nursing can be a stressful career, so the interviewer would like to learn more about the strategies and techniques you use to reduce or manage stress at work. Perhaps you take regular breaks, do some deep breathing exercises, or ask for help from peers when you're behind. Demonstrate that you understand the importance of the topic and share ways that you mentally prepare for your shift, prioritize your day, and manage throughout the shift.
Written by Jaymie Payne on January 4th, 2023
Entry Level Example
"I strive to come to work every day well-rested and with a positive attitude and mindset, and I've found that makes an impact on my mood and stress during my shift. I know my limits, and if I'm so overwhelmed that I may make a mistake, I ask my manager for extra support or take a break and regroup. Sometimes, it's as simple as stepping out of a patient's room and taking a few deep breaths before moving on to the next assignment or task. In my personal life, I make sure I'm well rested, eat healthily, and get plenty of exercise to stay in the best physical shape possible since I'm on my feet so much and need stamina for my shifts in the accident and care department."
Written by Jaymie Payne on January 4th, 2023
Experienced Example
"Over the years, I have learned many stress-management techniques. I get plenty of rest every night so I'm mentally sharp and focused at work. I also take my meal breaks to regulate hormones and blood-sugar levels to perform at my best. I'm not afraid to ask for help if I need it and to speak up and communicate with my manager if something isn't going well in the unit. Open communication and dialogue among the team keep the shift operating smoothly. Lastly, I try to leave work at work and not take the emotions and stress home with me, so I can recharge for the next day."
Written by Jaymie Payne on January 4th, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Jaymie's Feedback
Discovery
22. What differences have you found between caring for pediatric and geriatric patients?
How to Answer
There is no one size fits all approach to nursing, and you may be asked to work with a diverse population of patients during your employment. The interviewer is looking for insight into what you view as the biggest differences in the population groups and your experience working with children and older adults. Keep your answer positive and give two or three examples of how you feel the care and approaches differ.
Written by Jaymie Payne on January 4th, 2023
Entry Level Example
"Through my apprenticeship, I've found that often pediatric patients are very young and can't communicate how they feel properly, especially when it relates to pain. Caring for pediatric patients requires good communication skills and attentiveness, including being diligent in looking for nonverbal cues, especially when identifying if a patient is experiencing pain or discomfort. Additionally, you work more directly with family members when treating pediatric patients, so you have to have strong interpersonal skills."
Written by Jaymie Payne on January 4th, 2023
Experienced Example
"Over the last twenty years, I've worked with all age groups, including pediatric and geriatric patients. Through that experience, I learned that paediatrics are a more vulnerable patient group because they can't always properly communicate how they feel, the side effects they are experiencing, or the severity of their pain. Often, pediatric patients are reluctant to take medications, cooperate for blood draws or radiology tests, vaccines or injections, etc., so they require more patience and persuasion sometimes than working with the geriatric population. The elderly typically experience a much different range of health issues and diseases than peds, requiring a totally different level of care and treatment."
Written by Jaymie Payne on January 4th, 2023
Discovery
23. How do you handle situations that could cause you to be tardy or absent?
How to Answer
When a nurse is late for work or misses a shift, it puts a burden on the rest of the staff and can impact the quality of care patients receive. The NHS is looking for reliable employees with good attendance habits, so the interviewer is trying to discover more about the value you place on timeliness and attendance in the workplace. Give an example that will demonstrate your commitment to your shifts and how you would communicate with your manager in the event you were going to be late or miss your shift.
Written by Jaymie Payne on January 4th, 2023
Entry Level Example
"I always leave a little early and typically arrive to work at least 15 minutes before I am expected to be there to give me extra time in case something happens. When a nurse is late or calls in sick, it creates a lot of hardship for the other staff and also puts our patients at risk because of the lack of proper staffing to care for them. I take my responsibility to be at work very seriously and have never had any issues with attendance. If I ran into a situation where I was going to be late, I would call my supervisor immediately and if I was not feeling well, I would do the same while also trying to find my own replacement or team member to trade a shift with."
Written by Jaymie Payne on January 4th, 2023
Experienced Example
"I am an extremely reliable employee and have not been late to work in the three years I've been at my current company. I understand the negative impact that being late or absent can have on the team and our patients. If I were going to be late for some reason, I would notify my manager immediately. I would also make up the time during my lunch or at the end of my shift to be sure my work got done for the day."
Written by Jaymie Payne on January 4th, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Jaymie's Feedback
Discovery
24. What is your greatest professional achievement of your career?
How to Answer
The NHS is looking for skilled nurses who are motivated and who demonstrate excellence and success in their careers. Whether your accomplishment is related to your past volunteer experience, time in nursing school, or your experience or advanced training as a seasoned nurse, you can give an example that demonstrates your determination and ability to overcome obstacles and challenges. Describe an accomplishment that you are proud of, be specific, and show the interviewer what you're capable of!
Written by Jaymie Payne on January 4th, 2023
Entry Level Example
"After secondary school, I received scholarships for my academics and immediately enrolled in University. In my last year of nursing school, I maintained a perfect GPA and graduated with honours. Many times during my clinicals, I received accolades from my instructor and peers for my positive attitude and ability to be a team player. I'm very proud of these achievements and will carry on this excellence within your organisation if given this opportunity."
Written by Jaymie Payne on January 4th, 2023
Experienced Example
"I've dedicated my career to pediatric care and have earned many speciality certificates in this area. I'm passionate about the work I do and am proud of an accomplishment that I earned two years ago. I was nominated and won an award for "caregiver of the year." This meant so much to me to be recognized by my patients and peers for my dedication to providing quality care to children in my community."
Written by Jaymie Payne on January 4th, 2023
Discovery
25. What qualities or characteristics do you feel make you a good nurse?
How to Answer
Nurses must possess many technical, interpersonal, and soft skills to be effective and successful in any healthcare setting within the NHS. Review the job description and note keywords like "compassionate, team-oriented, able to perform under pressure, etc., to give you an idea of the specific skills the interviewer is looking for. In your response, provide a mix of the value you bring to the team through your technical skills, personality, experiences, and soft skills.
Written by Jaymie Payne on January 4th, 2023
Entry Level Example
"As a new nurse, I'm eager to join a team and contribute, and I feel I would bring many strengths to the team. I'm passionate about serving others, and that's the mentality I would bring regarding patient care. I'm reliable, having only missed one day of class during my nursing apprenticeship. I'm also open-minded, coachable, team-oriented, and I have a positive attitude. I'm knowledgeable but also desire to learn and grow, and my drive to succeed will add value to the team in the long run."
Written by Jaymie Payne on January 4th, 2023
Experienced Example
"If I joined the team, I would bring over twenty years of experience working with pediatric patients. Through my experience working in a pediatric clinic, I have built solid skills in patient care and specific treatment techniques that would add value to the team. I can adapt quickly, would not require much ramp-up or training/onboarding, and could hit the ground running, making an immediate impact on patient care. On a more personal level, I deliver compassionate care to patients, and I treat them and their family members like my own."
Written by Jaymie Payne on January 4th, 2023
Discovery
26. What inspired you to choose a career in nursing?
How to Answer
The interviewer wants to learn more about why you chose the healthcare industry and, more specifically, nursing as a career. This question is very personal, so briefly give the interviewer some insight into what motivated you to complete the nursing program. Perhaps you interacted with a nurse in the past, and that interaction led to your decision, or maybe you have family or friends who have been nurses, and they inspired you. If you have a unique story that led to your decision, feel free to share that and give a meaningful answer that demonstrates your passion for the field.
Written by Jaymie Payne on January 4th, 2023
Entry Level Example
"Growing up, my aunt and my mother were nurses at the local hospital. I was introduced to the work they did at a very young age, and that exposure attracted me to the field. I explored this interest further in secondary school by taking some healthcare related classes. I also volunteered at the hospital to gain experience and solidify my interest in this career. I completed my nursing program this past spring and can't wait to start working. I love working with people of all ages, and I find such fulfilment in helping others!"
Written by Jaymie Payne on January 4th, 2023
Experienced Example
"I was in an auto accident as a teenager and had to be taken to Accident and Emergency, where I was admitted and hospitalized for several weeks. During that time, I met several amazing nurses and doctors, and the impact they had on me was life-changing. I realized through that experience that I wanted to help others and become a nurse. I graduated and obtained my nursing license about five years ago and have been working in the hospital ever since."
Written by Jaymie Payne on January 4th, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Jaymie's Feedback
Situational
27. Tell me about an ethical dilemma you faced in the workplace and how you handled it.
How to Answer
The NHS places a high value on integrity in their day-to-day mission. It's not uncommon for ethical dilemmas in the workplace to occur from time to time, so speak openly about any relevant experiences you've had with this type of situation. Think carefully about your answer, as it will leave a strong impression. Demonstrate your ability to follow a company policy if applicable and your commitment to protecting patients, staff members, and the organisation. Give an example of how you've "done the right thing," even when it was difficult, and describe the outcome or impact it had.
Written by Jaymie Payne on January 4th, 2023
Entry Level Example
"Before nursing school, I worked as a nursing assistant and faced an ethical dilemma relating to the incompetence of one of my coworkers. He was a really nice person, but he was not a quality nursing assistant. He often violated protocols on the shift and caused hardships for the rest of the staff. It was tough because I didn't want to get him in trouble, but I also knew the right thing to do was to address the behaviours for the safety of our patients and the health of our team. I tried talking to him one-on-one to remind him of handwashing protocols and minor issues, but he just brushed me off and said he knew what he was doing. When he began to break rules about how we safely lift patients and transfer those who require more than one person, I knew I had to report it to my supervisor immediately. I always want to show compassion and kindness to my colleagues, but when they make decisions that endanger patients, other staff, or the company, I have to speak up, even when it's uncomfortable. The supervisor addressed the issues with him, and shortly after, he ended up resigning."
Written by Jaymie Payne on January 4th, 2023
Experienced Example
"When I worked at the care home with nursing, an ethical dilemma that I frequently faced was family members who didn't want their loved one to have certain medical information or diagnosis information and asked us not to tell them or to lie about it. I always followed my belief that my duty of care was to the patient, not the family, and patients have a right to their health information so they can make informed decisions about their care and treatment. If it were a case where a family asked me to wait to tell them something until they were present, I would consult with the physician to see if they were on board as long as the delay wouldn't harm the patient. I would never outright lie to a patient about their diagnosis."
Written by Jaymie Payne on January 4th, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Jaymie's Feedback
Situational
28. How do you handle an agitated patient?
How to Answer
As a nurse, you will likely encounter an agitated patient at some point, no matter which healthcare setting you work within the NHS. The interviewer can learn a lot from your answer about your communication skills, ability to de-escalate situations, work under pressure, and problem-solve. Assure the interviewer that you understand the potential reasons a patient may be agitated, then give examples of settings where you've worked with agitated patients and techniques used to calm them and de-escalate the situation.
Written by Jaymie Payne on January 4th, 2023
Entry Level Example
"There are many reasons a patient may be agitated. It could be a side effect of medication, frustration with being hospitalized, or perhaps a result of cognitive impairment or disability. It's important to remain calm and cautious. When I was a student finishing up my clinical rotation, I worked with a patient who was often distressed or agitated. I first assessed their immediate needs and whether or not they were a threat. If I felt they might be aggressive or violent, I would ask another staff member to come into the room while I provided care or treatment. If it was more about their frustrations, I took the time to listen to their concerns and address them appropriately. I never let their emotions or stress affect me, and I remain calm and professional. I seek to provide them comfort and care from a holistic perspective."
Written by Jaymie Payne on January 4th, 2023
Experienced Example
"Because I have worked with patients with Alzheimer's for years, I have a lot of experience working with patients who are agitated and, at times, combative. I always approach agitated patients calmly and slowly, and I'm patient as I try to calm them enough to have a conversation or to provide treatment. They often react to your negative emotions, so it's important to remain calm and speak in a pleasant, nonthreatening, or aggressive tone. I never tell them they are being unreasonable or use phrases like "don't you remember," as that only worsens the situation. Instead, I try to redirect them or engage them in a topic of conversation that I know brings them joy or happiness. It's also important to never take it personally when an agitated patient says something hurtful. If I find that a family member can assist, I will try to make my rounds when I know that family member will be there or another staff member who has a good relationship with that patient."
Written by Jaymie Payne on January 4th, 2023
Situational
29. Have you ever dealt with an aggressive or combative patient? How did you respond?
How to Answer
Unfortunately, it's likely that you have or will encounter an aggressive or combative patient in your career, and this can present a challenge to providing care or treatment. In your response, demonstrate that you do not take it personally and you understand that aggressive or combative behaviour likely stems from a medical or mental health issue or a combination of them both. The interviewer wants to know that, when faced with this type of situation, you will be able to maintain your composure and handle the incident professionally. Give an example of a time you dealt with this situation, and if you have not, describe the steps you would take if faced with this situation.
Written by Jaymie Payne on January 4th, 2023
Entry Level Example
"I never experienced an aggressive or combative patient during my time in clinicals. I think it's first important to understand the types of patients that you work with and to be aware of health issues that may cause a person to act out. For example, do they have a mental health disorder, documented patterns of aggression, or do they perhaps suffer from confusion or a type of dementia? If you are aware of this information before caring for a patient, you can take steps to be proactive or be on alert. If it's unexpected, you may want to understand if they are having a reaction of some type, perhaps a negative side effect to a new medication, so it's important to seek treatment for them immediately. If a patient were to get physical with me, I would immediately alert my supervisor and find another staff member to assist me, as well as document the incident."
Written by Jaymie Payne on January 4th, 2023
Experienced Example
"Most of my background includes experience working with those with developmental and cognitive disabilities. Because of this, I have experienced many times when a patient has been combative, and I have been slapped and even had my hair pulled. It's important that as a nurse, you don't take these types of behaviours personally, that you do everything possible to reduce the risk of this occurring, and you take precautions to protect yourself at all times. This includes being alert, never letting your guard down, and knowing the warning signs of an agitated patient, and knowing when to give them space or how to de-escalate the situation. Never put yourself in a situation where you're confined in close quarters with a patient who has these tendencies or put yourself in a situation where they have access to sharp items that could cause you harm."
Written by Jaymie Payne on January 4th, 2023
Situational
30. Tell me about a time you had to de-escalate a situation with a patient or patient's family member who was upset at clinical staff.
How to Answer
As a nurse, you will often come in contact with friends and family members of patients. They may have questions about their loved one's treatment plan or concerns about the medications they are being given, and they may come to you for answers. Often, a family member may become agitated or frustrated, so it's crucial to demonstrate that you can handle these situations with compassion and professionalism. Give an example of a time you dealt with a problematic family member of a patient and describe the situation and how you resolved the conflict.
Written by Jaymie Payne on January 4th, 2023
Entry Level Example
"During clinicals, I had an elderly patient who refused to work with me or allow me to provide any care or treatment. When I first entered his room, he told me he did not want a student with no experience to take his vitals. I respectfully acknowledged his concerns and reassured him that I had thorough oversight and supervision present, but he still refused. I did not take it personally and asked him if he would mind if I shadowed the lead nurse to continue learning and observing, to which he agreed. I did this for a few weeks. Then one afternoon, this patient had a medical emergency, and I was the first to respond. He was choking and turning blue, and I had no time to find the nurse he preferred. I took action and began performing the Heimlich manoeuvre, to which he responded and was able to expel his lodged food. Afterward, he was thankful for my help and apologized for not allowing me to participate in his care previously. Initially, it was a negative experience that turned positive. I'm glad I could demonstrate my abilities and genuine care for him."
Written by Jaymie Payne on January 4th, 2023
Experienced Example
"When I worked at a local physician's office, we had a patient walk in and demand to be seen. This person was not a patient of ours, and our clinic was already overbooked that day. The front staff had let the person know that we could not take walk-in patients and that he would have to call our main office to register as a new patient, then they would schedule him for an appointment. He was very upset and yelling at our receptionist in front of a room full of patients. I came to the front desk and asked him to step out into the hallway with me. I first made sure he wasn't having a medical emergency, as even if he is not our patient, it's my duty to help someone who is facing a critical medical situation like chest pain. He actually had a toothache and wanted something for the pain. I reiterated what our front staff had told him and explained that we had an obligation to treat our current patient load and respect the time of them and the physicians so they could provide adequate care to those already waiting. I provided him with a list of walk-in clinics in the area as well as an emergent care dentist's office. In this situation, it was important to remove him from the main office where he was causing a scene while also trying to provide him alternate solutions so he could get the care he needed."
Written by Jaymie Payne on January 4th, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Jaymie's Feedback