The interviewer would like to know how you tackle problems on the job. The steps that you take to problem solve will tell the interviewer a lot about you. Assure the interviewer that you can efficiently manage workplace issues, even when you may not have an immediate answer.
"Recently I came across a major plumbing concern in one of our residential buildings. The situation was severe and required more specific expertise than I could offer. I had to call in additional resources. If I come across a problem where I do not personally have a solution, I have no concern calling other industry professionals for assistance."
Entry Level answer example
"If I am stuck on a particular problem, I will take a break from trying to figure out what's wrong and ask a coworker for advice. Getting another person's perspective when you start to feel like you're hitting a wall can help one to see a problem with a fresh set of eyes. As humans, sometimes we overthink! The biggest hurdle can be asking for help, and I am not above asking for help when I'm stuck."
Experienced answer example
"In the start of my career, I was a shift manager in a warehouse. I had a staff member who was stealing supplies. Rumors were going around that she was dishonest; however, there was no evidence. I didn't know what to do, so I carefully waited and, after two days, the rumored infractions were caught on camera. At that point, I was able to terminate her employment. I went beyond regular expectations by gaining evidence before terminating her. I knew this approach to solving the problem would prevent a human resources issue down the road, and it also saved my company from having to pay this employee any severance pay."