"I believe that experiencing failure and making mistakes is just a part of my job. It doesn't bother me at all; in fact, I almost look forward to failing because whenever this happens, I learn something that I can carry forward with me. If an experiment doesn't work out, it just means that the initial layout or language, or what have you, works better than the new idea. To me, that's good to know. Since I'm always looking to make continual improvements, I'll just move on to the next hypothesis/test and go from there."

"Well, I wouldn't quite say that I am one to not take no for an answer. I'd rather say that I course-correct anytime I face any setbacks. The way I see it, failure is when you have driven down to the end of a dead-end street. I'm one to pick up on the signs, and course correct rather than driving down that street. So, if I am taking an approach with a client, and it doesn't seem to be working, then that is a great opportunity to inch closer to success. So, every setback, or failure, depending on how you look at it, can be a good thing."