"At my last job, our service provided many nuanced benefits to our customers. The issue was making sure they understood that these features were available to them and how to use them. Our sales and account management teams worked hard to demo our service, but I also suggested that our marketing team put together a recorded video tour of the service as well. We created it using Loom and then put it on our website, in addition to promoting it in emails and other communications. Not only did this video tour help us close more deals because new clients understood better what the service offered, but it also helped us retain existing customers because it ensured that they were taking full advantage of all we had to offer."

"It really depends on the product or service being offered that would dictate how you would engage with your audience. But, generally speaking, I would say I have a pretty good track record with my conversion rates. Part of anticipating trends is in understanding the consumer climate. I am really good at identifying pain points and customer needs and building trust."