Front Desk Mock Interview
Master 30 Front Desk interview questions covering guest interactions, multitasking, and problem resolution.
Question 16 of 30
What do you do to ensure guests feel welcome while waiting?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
The interviewer is looking for an indicator that you can keep a room warm, should you be working in a waiting room environment. If you have experienced this situation in the past, take some time to walk the interviewer through your approach. Perhaps you offer water, a magazine, or give frequent updates on their expected wait time. Remember, being in the customer service industry means your priority is always the customers' satisfaction!
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"As per procedure at my previous job, we served guest refreshments if they were to wait. I'd also brief the guest on the establishments' facilities, encouraging them to check out our offering. If I had free time on my hands, I would converse with them, ask where they're from, and ensure them that they'd enjoy their stay at our hotel."
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