As a Front Desk Associate, how do you define excellent customer service?
Excellent customer service goes beyond doing as expected, and it's more than having a smile on your face when the customer is looking. Excellent customer service means that you actively seek out the opportunity to deliver more than the standard. It means thoroughly listening to your customers when they tell you what they need.
Be sure to echo the jargon used on the company website and social media accounts when it comes to keywords related to their customer service mantra. Keep your answer brief, but ensure that it packs a punch.
"I define good customer service as actively seeking out opportunities to give the customer a better experience than they expected to receive. If I can change my customer's day, for the better, then I have done my job in delivering exceptional customer service."
