How to Answer: Tell me about the latest customer service approach you have implemented.
Advice and answer examples written specifically for a Front Desk job interview.
23. Tell me about the latest customer service approach you have implemented.
How to Answer
Today, customer service must go far past 'service with a smile.' Customers are demanding more out of their experiences and interactions. The hiring authority wants to see that you have inventive methods for initiating top-notch customer service as a Front Desk Associate. If you have not had the opportunity to implement any ideas, speak about ways you believe you could make an impact on customer service results, as a member of this Front Desk team.
Written by Rachelle Enns on March 3rd, 2020
Answer Example
"I have some definite ideas when it comes to creating positive customer service experiences. When I am shopping or traveling, I like to feel acknowledgment by the customer service or front desk reps, quite quickly. I want to have a normal conversation rather than feeling 'sold to.' I also want to feel confident that the person helping me is knowledgable. For that reason, I have recently introduced my fellow team to the 3R's of respect, reassurance, and responsiveness. The 3R's mean having respect for the customer, with the reassurance that you know your product, and responsiveness in regards to all questions, queries, and needs."
Written by Rachelle Enns on March 3rd, 2020