Are you comfortable handling a very busy, multi-line phone system?

As a Front Desk Associate, depending on the role, you may be responsible for the front-line phone system. The interviewer would like to know more about the volume of calls you are accustomed to taking on an average day. If you are an experienced Front Desk Associate, you probably know this answer off the top of your head. Think about how many hours per day you work, how many lines you handle daily, and how often you find yourself picking up a new call.