Front Desk Mock Interview

Master 30 Front Desk interview questions covering guest interactions, multitasking, and problem resolution.

Question 3 of 30

Name a time where you went above and beyond to satisfy a guest.

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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

As a Front Desk Associate, you understand the importance of going the extra mile for your customers. Relay your passion for customer satisfaction not only by telling but also by showing. Provide the interviewer with a specific story/example of how you made a customer very happy. Following the STAR method, be sure to give enough background information so that your interviewer can follow along. Lastly, be sure to provide information on how the situation turned out in the end.

Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

"While working at Hotel ABC, I encountered a flustered woman in the lobby. She was desperate to find supplies for a small party she was to host later that afternoon, and I felt it was my duty to help. I immediately directed her to our concierge, who was familiar with the area and could direct her to nearby shops. I also coordinated with our banquets team to see if we had anything we could lend her. In the end, the small gathering turned out to be a success, and she thanked our team profusely for helping out."

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30Front Desk Interview Questions & Answers

1.Why did you choose to become a Front Desk Associate?

2.How do you deal with difficult people?

3.Name a time where you went above and beyond to satisfy a guest.

4.From the perspective of a Front Desk Associate, how can we improve the guest experience?

5.How are your computer skills?

6.Why should we hire you as our Front Desk personnel?

7.In your most recent position, what was the most common customer service issue you addressed?

Front Desk Mock Interview

Name a time where you went above and beyond to satisfy a guest.

30Front Desk Interview Questions & Answers

1.Why did you choose to become a Front Desk Associate?

2.How do you deal with difficult people?

3.Name a time where you went above and beyond to satisfy a guest.

4.From the perspective of a Front Desk Associate, how can we improve the guest experience?

5.How are your computer skills?

6.Why should we hire you as our Front Desk personnel?

7.In your most recent position, what was the most common customer service issue you addressed?

8.What attributes do you think we should look for when hiring Front Desk personnel?

9.Tell me about the latest customer service approach you have implemented.

10.As a service professional, who do you look to for advice on customer service, and best business practices?

11.What has been your most quantifiable achievement as a Front Desk Associate, this year?

12.What type of formal customer service training have you received?

13.Would you be willing to work over 40 hours a week?

14.Tell me about a situation that tested your patience.

15.How many days were you absent from work last year?

16.What do you do to ensure guests feel welcome while waiting?

17.As a Front Desk Associate, how do you define excellent customer service?

18.How do you feel about saying 'no' to a customer with unreasonable requests?

19.What tools do you need to deliver excellent customer service?

20.Have you ever worked with a CRM or client management software?

21.How well do you work in a cross-departmental environment?

22.Are you comfortable handling a very busy, multi-line phone system?

23.As a Front Desk Associate, what do you believe is your best asset?

24.In which ways can a Front Desk Associate contribute to a company's overall success?

25.If you could take any administrative related coursework, what would you choose?

26.Being at the front desk, how do you minimize distractions?

27.Have you ever trained or coached another Front Desk Associate?

28.When have you received exceptional customer service? What made the experience stand out?

29.Have you ever received a negative review from a customer?

30.How would you help a customer who you found difficult to understand due to a language barrier?