How do you deal with difficult people?

Rather than just explaining your communication approach, try offering specifics when it comes to the steps that you take with challenging people. If you have customer service or dispute resolution training, this is an excellent opportunity to discuss this training.

The interviewer wants to know how you'll handle people who are not exactly on the same wavelength as you. Your example could address a situation with a colleague or a challenging customer.

Convey to the interviewer that you're capable of behaving professionally, no matter the situation. Show that you do not take things personally when someone around you is difficult. Show that you don't sweat the small stuff, and your priority is always harmony and excellent communication.