How to Answer: When have you received exceptional customer service? What made the experience stand out?
Advice and answer examples written specifically for a Front Desk job interview.
4. When have you received exceptional customer service? What made the experience stand out?
How to Answer
The interviewer wants to hear your excitement when it comes to being the recipient of excellent customer service. The way you answer this will show the interviewer that you are well aware of the difference between average and exceptional service! Keep your answer brief, explain the situation, and what you did to express your thankfulness for the stand-out service.
Written by Rachelle Enns on March 3rd, 2020
Answer Example
"I had a new car shopping experience recently, and as you may already know, there is a considerable variety of approaches when it comes to car sales professionals. I was getting frustrated and finally landed at our local Honda dealership. I think the salesperson could see my frustration because she came outside with a latte for me, and asked if I wanted to chat or be left alone for a few minutes. She let me be to scan the lot, and when I was ready, she sat me down and got to know me and my needs. I bought my new SUV that day and will never go anywhere else. I have a handful of her business cards in my wallet and refer her anytime I have the chance."
Written by Rachelle Enns on March 3rd, 2020