QUESTION 18 OF 30

How do you feel about saying 'no' to a customer with unreasonable requests?

In a customer service focused role, you have likely come across some pretty crazy requests from customers! The interviewer is interested in knowing where you draw the line when it comes to outlandish claims or needs that you cannot deliver. Give an example of a time when you had to say no to a customer. Assure the interviewer that you are happy to accommodate anyone within reason.

"In the service profession, there will be customers who want you to deliver the impossible. I am down for a challenge; however, there are some things that I cannot do. If I came across an unreasonable situation, I would take the time to educate the customer on what I could do and ensure they were able to gain something from the interaction rather than just being turned away."

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Front Desk Mock Interview

How do you feel about saying 'no' to a customer with unreasonable requests?

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30 Front Desk Interview Questions & Answers