Front Desk Mock Interview
Master 30 Front Desk interview questions covering guest interactions, multitasking, and problem resolution.
Question 18 of 30
How do you feel about saying 'no' to a customer with unreasonable requests?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
In a customer service focused role, you have likely come across some pretty crazy requests from customers! The interviewer is interested in knowing where you draw the line when it comes to outlandish claims or needs that you cannot deliver. Give an example of a time when you had to say no to a customer. Assure the interviewer that you are happy to accommodate anyone within reason.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"In the service profession, there will be customers who want you to deliver the impossible. I am down for a challenge; however, there are some things that I cannot do. If I came across an unreasonable situation, I would take the time to educate the customer on what I could do and ensure they were able to gain something from the interaction rather than just being turned away."
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