Front Desk Mock Interview
Master 30 Front Desk interview questions covering guest interactions, multitasking, and problem resolution.
Question 14 of 30
Tell me about a situation that tested your patience.
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
When answering a 'Tell me about a time' question, it's best to use the STAR method (Situation, Task, Action, Result), which will allow you to outline a specific example and show the interviewer in greater detail how you kept your patience.
Can you stay positive when customers or clients complain? How do you navigate situations where you have to wait for long periods? Patience is undoubtedly a virtue, but it can be challenging to maintain when certain circumstances push your buttons. Provide an example that shows how you deal with situations that require a lot of time and patience.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"As a Front Desk Associate, I will often come across a customer who is unhappy with their experience. As a front-line worker, I usually take the brunt of the situation. Just the other day, I had a customer actively complaining about my shift manager. The customer thought my manager was rude and handled their situation unprofessionally. I asked the customer to tell me exactly what I could do to make them happy again. The customer outlined what it was she needed, and I proceeded to deliver just that. It felt good to make a customer happy while restoring their faith in our organization and service level."
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