Front Desk Mock Interview

Master 30 Front Desk interview questions covering guest interactions, multitasking, and problem resolution.

Question 5 of 30

How are your computer skills?

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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

For technical-based questions, you must be honest and upfront with the interviewer. It might be tempting to exaggerate your skills, but remember, it will reflect poorly on you if you underperform once hired.

Describe for the interviewer what programs/software/tools/applications you have used in the past, as this information will be beneficial. You can rate your overall proficiency on a 1-10 scale or by using benchmarks such as 'beginner,' 'intermediate,' or 'expert.'

Feel free to ask what type of programs you would be using in this role, and what the expectations would be. You can also ask what kind of training is involved and inquire about resources you could use to get a head start on your learning.

Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

"I rate my computer skills at an intermediate level, perhaps a 7 out of 10. In my current role, I use Program ABC and System XYZ, which were difficult to learn, but I was ahead of the curve. Could you share with me the programs most frequently used in this role? I would be happy to gain a head start by watching online tutorials and self-educating."

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30Front Desk Interview Questions & Answers

1.Why did you choose to become a Front Desk Associate?

2.How do you deal with difficult people?

3.Name a time where you went above and beyond to satisfy a guest.

4.From the perspective of a Front Desk Associate, how can we improve the guest experience?

5.How are your computer skills?

6.Why should we hire you as our Front Desk personnel?

7.In your most recent position, what was the most common customer service issue you addressed?

Front Desk Mock Interview

How are your computer skills?

30Front Desk Interview Questions & Answers

1.Why did you choose to become a Front Desk Associate?

2.How do you deal with difficult people?

3.Name a time where you went above and beyond to satisfy a guest.

4.From the perspective of a Front Desk Associate, how can we improve the guest experience?

5.How are your computer skills?

6.Why should we hire you as our Front Desk personnel?

7.In your most recent position, what was the most common customer service issue you addressed?

8.What attributes do you think we should look for when hiring Front Desk personnel?

9.Tell me about the latest customer service approach you have implemented.

10.As a service professional, who do you look to for advice on customer service, and best business practices?

11.What has been your most quantifiable achievement as a Front Desk Associate, this year?

12.What type of formal customer service training have you received?

13.Would you be willing to work over 40 hours a week?

14.Tell me about a situation that tested your patience.

15.How many days were you absent from work last year?

16.What do you do to ensure guests feel welcome while waiting?

17.As a Front Desk Associate, how do you define excellent customer service?

18.How do you feel about saying 'no' to a customer with unreasonable requests?

19.What tools do you need to deliver excellent customer service?

20.Have you ever worked with a CRM or client management software?

21.How well do you work in a cross-departmental environment?

22.Are you comfortable handling a very busy, multi-line phone system?

23.As a Front Desk Associate, what do you believe is your best asset?

24.In which ways can a Front Desk Associate contribute to a company's overall success?

25.If you could take any administrative related coursework, what would you choose?

26.Being at the front desk, how do you minimize distractions?

27.Have you ever trained or coached another Front Desk Associate?

28.When have you received exceptional customer service? What made the experience stand out?

29.Have you ever received a negative review from a customer?

30.How would you help a customer who you found difficult to understand due to a language barrier?