How to Answer: How do you deal with difficult people?
Advice and answer examples written specifically for a Front Desk job interview.
30. How do you deal with difficult people?
How to Answer
Rather than just explaining your communication approach, try offering specifics when it comes to the steps that you take with challenging people. If you have customer service or dispute resolution training, this is an excellent opportunity to discuss this training.
The interviewer wants to know how you'll handle people who are not exactly on the same wavelength as you. Your example could address a situation with a colleague or a challenging customer.
Convey to the interviewer that you're capable of behaving professionally, no matter the situation. Show that you do not take things personally when someone around you is difficult. Show that you don't sweat the small stuff, and your priority is always harmony and excellent communication.
Written by Rachelle Enns on March 3rd, 2020
Answer Example
"Difficult people present valuable challenges. I enjoy trying to understand where they are coming from, and then what techniques I can apply to help them improve their behavior or resolve a situation. Most difficult people want to feel like they have a voice. So, I listen, empathize, and reassure them while still maintaining my position as a person who deserves positive communication."
Written by Rachelle Enns on March 3rd, 2020