Focus on describing how you remain calm and ask the homeowner questions about their statement. Let the interviewer know that you do not take comments like these lightly and want to make the client happy. If you have experienced this situation with a client, describe how you handled it.

Avoid saying that you would argue, yell, or dismiss the homeowner's statement. None of those responses are becoming for a Construction Superintendent. The interviewer wants to hear that you remain unfazed and communicate with the client to understand why they would say what they did. Often, clients may not understand a particular aspect of construction, and they need you to educate them on the process.

"I had an experience like this last year. I had a homeowner tell me that I should be working alongside my crew when they were pouring the foundation. He told me it did not look good that I was standing around while everyone else worked hard. Once he was finished talking, I calmly explained my role as a Construction Superintendent. After explaining to him that it was my duty to oversee the operation to ensure it was done correctly, he better understood my position and apologized for saying anything. We had no more issues for the rest of the build."