1. A bank teller needs to be very organized, describe to me your organization characteristics?
Keeping track of things i lay down and use, remembering where things go, sometimes labeling them.
Paying close attention to details of something i am doing, researching what i need to do to get the job done correctly.
I am a very organize person, a tidy desk is a tidy mind. I like to get thinks done ahead of schedule, I am always punctual and at times I write down task I need to complete so I can do so in the most effective timing.
I can communicate effectively and professioally with customers and co-workers. I can count cash accurately and timeously under enormous pressure.
Complete one task before moving on to another, keep money straight and oraganized, shred any un needed items immediately, proof your work.
2. Give me an example of how you keep track of details while engaging in conversation?
I'm a great multitasker so listening and working at the same time is no problem.
Listening to key words and finding if i have that common trait to communicate back to them.
I can work in multitask I m listening to the client while I m helping another client inquiries over the phone at the same time.
I can speak and same time do my job.I have enough years experiense to work in hot situation.
Listening to customers and retain details of the conversation.
3. Describe a time when you had really felt good about a performance in your job?
It was inventory time and I was nervous wondering what the result would come out to be.I felt good when I learned I achieved the goal of coming below the companies standard.
Previously I worked as a cashier at Stine lumber and I had customer that received bad experience from associates they asked to help them I walked away from my register because I had no customer at the time and gave them the assistance they needed
Helping a customer and fulfilling their needs.
Helping to satisfy peoples needs and to see that a problem or concern was fixed has been very fulfilling for me. So everytime I see my client leave with that kind of energy, I am rewarded.
I give 100% when it comes to customer service, It makes me feel good knowing that I have provided the information that the customers need, and have helped them with their needs. So helping customers every day puts a smile on me all the time.
4. Why are you the best person for this position?
Iam the best person of this position because i have aaccounting back ground and i like to work my best on your company.
I am very goal oriented and i enjoy communicating with people and satisfying them. also, my communication skills and friendly approach can improve customer satisfaction in the firm.Dependable, honest, and pays attention and takes criticism well, will listen to suggestions to better my job and make it easier for me.I am the best person for this position because I am people person, focus on details, team player, and I always work 100% e
I am a very motivated person and enjoy working with people.
Becouse I have 8 years customer servise experianse and in fact I was manager becouse I was head of division in the Central Staf in Stata Departament.I have cash handling, transaction, invoice experianse.I worked with different kind of customers in different situation, I know 3 languages.I do my job on time and like to stay in work place long time.
I am the best person for this job because I am determined, motivated and I offer over 10 years of customer service and sales experience.
5. Can you multi-task? What experiences have you done that represent to me how well you multi-task?
I can use the computer and answer questions at the same time, i can count money and talk at the same time.
Yes i can multi-task,my recent cashier positions has allowed me to check guests out,provide customer serivice,check other locations for merchandise and handling each customer quickly and efficiently.
Sometimes, depending on the situation.
K, first I want to explain my experience in multi - task.
I have the experience of multi TA
6. What signs of trust have you demonstrated in the past while working?
I worked in retail, so trust was a huge issue. I had to be a reliable employee that my managers depended on and someone who they knew would not be dishonest with cash-handling or the product.
Being in charge of a busy restaurant and taking care of customers and letting someone other than myself use the cash register.
When trust exists in an organization, almost everything else is easier and more comfortable to achieve. One has to learn to trust someone else handling cash from the same register or to achieve budgeted sales especially in retail store.
I was also so polite and kind that I never caused unwanted attention to myself.
Working together and keep the work professional and not give any information about money to anyone.
7. Why do you want to work for this bank?
I'm looking forward to becoming an associate of this professional, strong bank who believes in assisting all associates in achieving their highest potential.
Because this is avery prestigeous bank that offers high quality service to its customers and it would be of great pleasure to be aprt of that and to help to continue offer high quality servive to its customers.
This bank is a well-established and it excels in customer service.
Well, I have worked for this company before. It was actually a great place to work, I learned alot, and was able to put my skills to work. I would like to come back and grow with this company long term.
Company looks organized and seems to reward employees for a job well done.
8. How many years of cash handling have you had?
I have had four years of cash handling in a retail setting.
About 3 years to handling cash.
I have handled cash for several years in the past.
I have had several years of cash handling experience in my past.
I have 1 month experience which I have attained when I was a clerk intern at endola circuit.
9. As a Bank Teller, what are your strengths?
I do have alot of patience.
Good Communication within customer and make confident to them and have the best attitude and team work.
My strengths are having patients, fallow direction, and have great math skills.
Patience, accuracy, passionate about giving great customer service, i take opportunity as a learning experience and im not afraid to try new things.
Why do you want to work here?
10. What are some of the aspects that you like about this job?
I have been interested about bank field and my Administrative Assistant, customer service experience, and attention to detail will solid much to the job.
Customer service, getting to interact with the customers and helping them with their needs.
I like that I get to see customers smile ad make me smile and feel good in return.
I very interested to work in a bank. I like to help for people and I like to interact with people. Its good opportunity to work for me.
I would like to work here because I am seeking professional experience handling money. I am declaring economics as my major this upcoming semester and would love the opportunity to gain keen experience in the business world.
11. Tell me about yourself.
Dedicated moviated always on time get along well with others know how to deal with conflict.
Tell me about yourself.
I am a swiched on team player and leader exhibitng counsious undersatanding of what drives the success of business,i carry a wealth of experiance form genesis bank.currently am deploying my natural flair of customer services,sales and support with metbank,were i am responsible for cash handling,accuracy ,customer services ,after have been a servant for genesis bank for 9 years
I am a highly motivated person who loves a challenge and to give 100% to any task given to me.
Ive been in banking for 10 years, I am dedicated, motivated and dependable. I love the bank environment. I would not see it any other way. I have a 4 year old son and spend most of my time outside of work making him happy.
12. Tell me about the most difficult supervisor you have ever worked with, and how you went about working with him or her?
At pizza hut, our area manager, who picked on every last detail of something i did, i just listened to his suggestions to make it better and followed it like he wanted.
Had a supervisor who always had an issue with my work performance, I just continued to do what I did everyday and never undermined their authority and their position was eventually taken from them.
I worked with him with patience.
I have never experienced a difficult supervisor but in case I ever get the chance to work I will have no problem.
Really havent had anyone that I couldn't work with and if I did come across something that I needed to talk to them about I just approached them and ask them when would be a good time for us to talk.
13. How did you handle the recent financial crisis with customers?
by calmly explaining the situation
I would seek help in solving the issue if I could not solve the problem myself.
Added an extra service to my current services at no charge.
I dealt with the situation and treated each customer fairly.
Effective communication, quality service, affordable prices, & adopting appropriate strategies.
14. What do you feel the most important asset a bank teller must have?
Integrity and honesty.
I beleive that a bank teller should always be able to show the client what the bank's culture is about so that they may always return.
Friendly with the customers and good servcie.
Keeping their tills accurate and balanced.
I feel the customer service is the most important part. I want to build a repor with the customer.
15. Are you okay working without a break if the bank needs it?
I am ok with taking a break later than normal if business needs dictate it but by law i know that i must take my legally mandaated breaks.
Yes, ive done it multiple times when we where short handed at my last branch.
Sure, its my pleasure. I can do work more for bank.
Yes I am good with taking a later break or even missing a break if that is what is needed.
16. If you were CEO of your last banking company, what would you change?
what are some of the aspects that you like about the job
Its depend on company polices and customers needs. I will think about company and clients benefits financially.
I will try to provide the services in a way to the customers which is more convinent for them.
I will try to provide the services in a way to the customers which is more convinent for them.
Improve customer services.
17. How does a career as a bank teller, fit along your career path?
I am a displaced worker that worked with the same company for 21 years until a recent lay off. I am ready to start a new career and this job requires some of the same important qualities such as good communication and Customer Service skills as well as being very responsible and reliable.
Being a bank tell has everything to do with customer service, I like helping people and knowing that I have helped them in every way possible inspires me to do more.
I have good customer service skills, I can handle large sums of money.
I have desired to work at the corporate financial industry for my career. As a recent graduate of college, a job as bank teller would guide me into the industry with basic financial knowledge, fuller money handling experience and customer focused working skills, which will ultimately promote my experience of working at the financial institute.
I studied a course where I dealt with figures in paper so its in line with a bank teller because I will work with money in real.
18. Tell me about your favorite co-worker/boss you've had in the past.
My boss at Kwik shop was very nice and helpful, she let me try new things and was patient and encouraging to me.
One of our Minister of Education was very smart person.I like him becouse he is very punctual, he like to do job queklly, It was very interesting to work with him.That time I created 3 state programs, change basic education government designe, which higher teachers monthly paymants.
When I was 17 I had my first job at mcdonalds, I loved it, I loved the work environment the customers personality, working there mad me a better person today, my favorite boss at mcdonalds was carlos, he could light up the room as soon as he walked in.
He is very motivated person. He teaches me office environment skills. How become be a good employ for a company. What was my part of responsibility to grow company profit.
My CEO was friendly and never put pressure on his staff and had a friendly atmosphere in the office which lead the staff to work at ease.
19. Do you hope to move up as a bank teller into another position within the bank?
Yes I would love to move into another position within the bank because I love banking and accounting and I know my potential and a promotion would not only means self actualization but would be focusing on being a better employee to deliver more quality customer service to aid in achieving the goals of the organiza.
Yes, possibly. Right now I just want to try being a banker and see how well I enjoy it.
Yes I do, if it will be for me more interesting.
Yes when the time is right,
I hope I can also work as an accountant if a need arise.
20. How well do you know online banking?
I have many years banking on line my self. To be able to do my banking any time of the day is very convenience.
I'm very familiar with it,follow the steps that it gives you online and proceed with what you have to complete.
Very well I use it all the time.
Very well, I have account and always watch new programs, new procces.
I will know pretty good in online banking skills.
21. Some say a bank teller has an easy job, do you get offended by that?
Yes because for one you are deang with people money. and it is never easy when your dealing with other people because a lot could go wrong. so it reqires a lot of dedication, time and communication.
Not at all. Any job can be easy if your comfortable with the position and know the work it entails.
No im not get offended on that because all job is make easy if you know how to work with your job.
No job is easy, each job challenges you..
No it is very responsible, work, but it is interesting to comunicate with different customers and tryed to help them.
22. What is your education background?
I graduated high school. I received my associates in Arts. I received my bachelors in General studies. I have changed my major to undecided.
I have my high school diploma, I went to job training classes at CTC marble falls and got some certificates for completing the job training,.
23. What sales techniques did you employ at your last bank to push customers to opening up CDs or any other banking options?
Asked them how happy they are with there intrest rate after building report and getting to know them.
Well ive never worked in a bank before.
Being friendly with them and identifying their needs.
I have not yet worked as a teller yet but I would listen to things they say and work off that for adviseing them of products available for there needs.
24. Tell me a time when you had to handle something drastic, but no one was around, how did you do it?
Following the policy and for sure my experience will help me out with that.
what are some of the aspects that you do not like the job
I was in the deli at Kwik Shop by myself to close and a lot of people wanted food. I had to make a lot of food by myself. I had to apologize to the customers and ask them if they minded waiting.
I was at another branch and the power went out, a customer was upset he would have to go to another branch in order to deposit his check in a atm. I asked him if he did online banking he said yes, I asked him if I could show him a way to deposit his check and not have to drive to the next town to do so he agreed. I showed him how to do a mobile deposit he was happy I took the extra time to teach him something new and get what he wanted done in a timely matter.
I do first Customer service to Who comes first.
25. How well do you think on your feet?
I am good at assessing situations efficiently and effectively and come up with a solution to a customers problem quickly.
Very quick to see the problem and find the solution.
I am very good at assessing the situation quickly and coming up with a solution.
Great, at a previous job i was on my feet all day as a hairdresser and a shift manager for a restaurant.
I think on my feet pretty well.
26. Tell me about your cash handling experience.
I have a lot of cash experience over the years with a lot large amount of cash I am very accurate in count cash. I am very dedicated in keep my cash in balance.
Tell me about your cash-handling experience?
Tell me about your cash handling experience
I have a little experience from Kwik Shop with using the cashier.
Started when I was 16 and until present.
27. Customers can have a nasty attitude if they've been waiting in line long, what techniques do you employ to calm down customers when they get to you?
I would tell them that I apologize for the long wait and ask how may i assist them?
I would be very nice, and not let there bad day or attitude get the better of me.
I speak very friendly and apoligize for the wait.
28. Do you hand count or use the counting machine?
I use hand count first and after I will use the counting machine to double check this money.
29. Walk me through a typical day for you at your last bank.
I never worked at a bank.
I have not worked at a bank before.
30. Why did you leave your last job?
It was an internship.
I was pregnant and was having complications with my pregnancy.
I have not left my previous job.
31. Tell me about a time when you had not done a task correctly because you were not trained propperly?
I always make sure that the task was given is completely correct before I submit.
When a customer asked for highlights with foils, and i had no clue as to what i was doing, but procedeed anyhow with it. turned out decent, they never knew.
I have closed day once wrong because I was not given new info and because of that my numbers did not match.
32. What is 42 + 37?
33. Do you hope to move up as a bank teller into another position within the bank
Yes I would like to be lead teller and then eventually move on to service manager.
Not right away I want to perfect my posiition now and eventually would like to advance.
34. There is a strong demand for bank tellers, why are you better than the rest?
I feel that my years of banking experience and strong customer service skills are exceptional.
Can count back change without difficulty, work well with others, and great customer service skills.
I have excellent customer service. People love talking and being around me. I have a friendly disposition. I am also very dependalbe and work very hard.
35. Describe a bad customer service experience you have had in the past and how you handled it?
Well im a patiant person.
Describe a bad customer service experience you have had in the past and how you handled it?
I am still smile to customer and try to help that they want .
Get another teller to verify the cash, then let the customer know.
Have had extensive experiance handling money and details.
36. Do you get nervous when a line is forming? Customers can have little patience inside these bank walls at times..
A little but I would apoligize for the wait and be friendly and hopefully make the client smile.
37. What attracted you to this company?
Ive always wondered what it was like to work in a bank.,
I am attracted because of my experiences as a customer. Freindly and very helpful staff.
Would like to make a change from my present employment.
I always thought it would be cool to work at a bank.
38. Have you ever caught counterfiet money before, what was the process you took afterwards?
Yes i have and immediately the police was called and the bill was taken.
No, i never caught counterfiet money before.
No I have never caught counterfeit money. But if I should I would contact the necessary authorities, first my supervisor then the police.
No I have not, but one of my employees have and it was scary, they had the customer pull up to wait for their food and the manager called the cops.
I have not received any money yet but if I did I would contact my supervisor.
39. When a night deposit slip has more money than listed, what do you do?
Recount the deposit to make to figure the mistake.
Call murchant as soon as possible and tell them about it.
Verified cash with another coworker and we both sign.
I ask another employee to recount it then call the customer to see what they want done with the extra cash.
have another co-worker verify it with you and than both initials the deposit slip than call the customer and let them know what they want us to do with the money.
40. What advice do you give to customers calming their minds on the whole financial crisis?
We are fdic insured up to 250,000 dollars.
I would tell them to calm down and that everything will be okay as long as they have faith.
I would listen to them and try to find what we offer that could help them.
41. Where are you goals set at in the banking industry?
Starting out as teller, moving up to head teller, eventually back to school for some finance training to get a degree to move up with the company.
This is a dream job. I enjoy talking to people and trying to do what I can for them and I also enjoy working with financial.
42. If a customer comes with a $12,500 deposit, all in ones, do you roll your eyes to demonstrate your feelings towards his action?
Accept the tranaction and thanking the customer for banking with us.
No, I count the money and complete the transaction.
no I don't roll my eyes with this tranaction. I am happy to count the ones putting then in piles of 50 one
Never, suggest if they need to move that money to another type of account where it can gain more interest or easier to access if needed all at once.
I would take that money to a machine and count and wrap it for deposit no questions asked.
43. Explain your greeting and how you handled each transaction at your last bank.
What do you feel is the most important asset a Bank Teller can have?
Hello, how can I help you?
Well ive never worked at a bank.
Good morning How may I help you today?
44. Would you mind working at another branch if needed?
No I wouldn't mind working at another location if need as long as it was within a certain distance.
45. Do you know anyone that works in the banking industry?
Yes, my cousin she has been a teller for many years after she was widowed.
Yes I know people that work in the industry.
46. How do you look for counterfeit monies?
I am going to report to the supervisor.
By holding the bill up to the light or making a mark with a permanent marker.
I look for the examples that have been shown to me.
47. Tell me about a time when you missed some important details about a transaction, what happened?
Well once I forgot to write up a price accuracy form at my previous job, so I had to go search for the product UPC in order to submit the form.
I immediately informed the manager on duty immediately to correct the problem.
To this point I have been very good with my transactions but if I made a mistake I would let my supervisor know right away to fix the problem.
48. What is your ideal company?
Someone who cares about its employees as well as the customers patronizing it.
Company that is trusted by clients.
This is my ideal company.
49. Do you enjoy socializing with customers?
Yes I am a people person.
50. Have you ever dealt with a stressful situation while working before? What happened, how did you make it through?
Bank was robbed, we handed over money, stayed calm and then called police after he left.
The bank I worked at was robbed, we handed over money, stayed calm and when safe to do so called police.
Bank was robbed, we handed over the money, stayed calm and when it was safe to do so we called police.
Yes, when I was 17 I dropped out, and I got a job, my very first job and I had a lot going on and it was just all going through my mind and I got distracted cause I was more worried about my personal thoughts then my performance at the job.
Yes I have. I was serving a client who just had a parent pass away. I listened to her and figured out what would be the best option for this person as they were to upset. I helped her by giving her the first month free as she couldnt afford things and needed help till things were finalized.
51. Why do you want to be a bank teller?
People friendly person, pays attention to details, follow directions well.
I am at a crossroads in my life, and would like to become a bank teller to determine if a career in banking would be a direction I would like to go into.
Besides being honest and.
This position is the right one for me, and the one I really one to be.
I think being a bank teller would improve some of my skills,
52. What was your main weakness at your last job that you would like to improve upon at this one?
Not to give up so easily.
My weakness I would say be handling conflict. I can get through it and I am getting better at it. In my present job there is many angry clients. I have gotton better at handling those situations.