"Part of being a bank manager is managing your people and making sure they're doing what they need to do. Sometimes an employee isn't meeting your expectations for whatever reason and you have to tackle it. In my current role, we had a newer employee who wasn't meeting sales expectations. When I looked into it further, I concluded that he hadn't received sufficient training during his onboarding experience because at that time the bank had been moving to a new online platform and our focus on been on that to his detriment. I met with him privately and explained that although he wasn't meeting his sales goals, I believed it was due to a lack of training. I told him that we would fix this problem. We set up a few more weeks of training, and I paired him with a senior salesperson for mentoring purposes. Several weeks later, he was meeting and even exceeding his sales goals. Whenever I have to give difficult feedback, I always try to combine it with an action plan so the person feels hopeful and sees that we can fix the issue."