"If I realized that one of our employees wasn't meeting their targets, first I would take some time to look into the situation to determine exactly where the deficiencies were. Next, I would meet with their direct manager to raise my concerns and get their thoughts. If meeting with their direct manager didn't change the performance issues, then I would meet with the individual one-on-one. I would encourage them to talk through their sales process with me so I could make personalized recommendations and provide advice. Together we would put together an action plan and then I would check in on them on a weekly basis until I felt confident that they were on the road to where they needed to be. In most cases, if I approach this type of issue in this manner, I am able to get the banker to the point where they are meeting and even surpassing their targets."