"In my previous role as a bank manager, I led the sales teams and made sure that they executed against strategic plans that centered on deepening client relationships, increasing market share, and driving sales. I also ensured that our salespeople were building a strong pipeline of prospects and clients. When I joined the bank, each salesperson tracked their own progress within a program of their choice. I felt strongly that it would be beneficial to move everyone to a standardized CRM program like Salesforce. When I proposed this to the teams, there was some pushback because several people weren't open to changing their processes. I chose to meet with these individuals privately so they could air their concerns and I could further explain my reasoning. Doing this allowed me to show them how this change would benefit them by increasing their sales and automating many of their redundant tasks. In the end, we moved forward with switching to Salesforce and saw great results from it. I learned that meeting individually with people and actively listening to them was helpful when trying to communicate something new."