"I think that my boss would say that I like to be in control. This is true because I have high standards, and I expect all employees to provide the bank's customers with exceptional service. And I will speak up if I notice they aren't. But, having said this, I recognize that this is an area where I can still improve so I work consistently and on a daily basis to better myself here. I focus my efforts on building a team of people around me who I know share similar standards and will always treat customers professionally and respectfully. I also remind myself that there is more than one way to achieve great results and that it doesn't always have to be my way."