Talk about a time when you experienced conflict with one of your coworkers.

"Obviously there are times when conflict arises because people don't always agree. In these kinds of situations, I start by being an active listener who tries to understand the other person's perspective. Sometimes this leads me to change my mind and there isn't any resulting conflict at all! Recently, my colleague and I had a difference of opinion on how to handle an issue that a customer was having. We met privately to discuss our views and came to a compromise that we felt would lead to a satisfied client. In the end, everyone was happy - me, my colleague, and the customer."