Tell me about a time when you successfully coached a fellow employee. What was their problem and what was the outcome?
The interviewer wants to know that you are able to coach and guide others, whether they be employees or fellow colleagues. Describe a time when you helped a coworker with an issue. Use the STAR (situation, task, action, result) method to explain the steps you took and what the end result was.
"Within my last role as a bank manager, one of my colleagues came to me one day looking for advice. They had been at the bank for several years by then and felt like they had stagnated. They were considering looking for another job, but they liked certain aspects of our bank and felt torn. A huge part of the problem was that they felt that there were no growth opportunities available to them. First, I listened to and empathized with them. I understood their frustration. Given that I was very involved in creating growth and development opportunities for the employees at the bank, I immediately realized that I needed to initiate more of these kinds of opportunities. I arranged a meeting with management and moved forward with implementing some new programs that included continued education, training, rewards and recognition, and leadership development. These changes reverberated throughout the entire bank, not only improving the satisfaction of my colleague, but also of many others."