Give me a time when you went above and beyond the requirements for a project.

"It's very important to me that the bank's customers receive exceptional service. Within my last role as a bank manager, I was in charge of driving all aspects of my branch's performance. This meant driving revenue and customer loyalty through a consultative approach with customers. One day someone came into the branch who was dissatisfied with their current bank. She had significant assets, and I knew our bank could provide both the customer service and financial services that she needed. After one of my colleagues had spent time with her and she was about to head out without making any decisions, I came over and asked to speak with her privately. We discussed the issues she was having with her current bank, and I clearly outlined how we could serve her better. At the end of the conversation, she decided to switch her funds over to our bank and left much happier than when she had come in."