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When have you worked among a diverse group of people?
Are you accustomed to working with a very large or diverse team of individuals? As an attendance clerk, you will have to interact with different types of people and situations. Assure the interviewer that you can handle an environment that offers diversity.
Answer examples
"I have been working as an attendance clerk for past six years, and in this time span I have worked with, and for, people from several backgrounds. I feel very comfortable with diversity and adapt easily to new situations."
Entry Level answer example
"I have worked with diverse groups of people most of my career, including my time in University. I am most comfortable, and happy, in this type of environment because it offers a great learning opportunity."
Experienced answer example
"I have worked with diverse groups all of my career. For instance, in my current job, I get to work with teachers, ground staff, and higher management of the school. Despite the wide variety of people I get to interact with, I have never faced any conflicts at work due to diversity."

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User-Submitted Answers

When have you worked among a diverse group of people?
I have encountered with a lot of different people while serving attendance. From parents being upset, things not being done in a timely manner, to school reach calls going to the wrong people and also mail.
When I worked with WW, I had to handle many different people, with many different questions, at the same time. I also went into companies and was able to adapt to many different work environments.
There have been numerous occasions where I have had to handle tough situations in a Professional manner. Parents always need to be informed of child behavior, even when the parents are not pleased with the information. From serious medical emergencies to programs fee policies, I am constantly answering questions and using a telephone. I communicate with all types of personalities and special needs.
I am very empathetic, a fantastic listener and am very patient. Working in Special Education, I utilize these characteristics every day. Each student is very different, and has different strengths, as well as weaknesses. I try to make sure that they have a comfortable learning environment by making sure they know they can be themselves. I know that everyone is different, has different backgrounds and different reasons for why they might behave or interact in a certain manner. I try to do my best to make sure they know I understand where they are coming from. Sometimes these situations are stressful, or an emergency setting. Staying calm, focused on the situation allows me to make sure we make the most of the situation.
I worked for years in the mental health field where I have dealt with individuals with many different personality types, I am able show respect and work with everyone.
I worked in very busy offices and in offices that are more low key. When I worked for the Associate Dean at the Lancaster Theological Seminary, I was responsible for professors turning their grades in on time at the end of the marking period. There were a few that missed the deadline. I politely pursued converstation with them hand in their grades until they did. One of the professors joked and called me a tiger. Another instance would be in my current job in the cafeteria. There are changes to the menu that we have to be adaptable in how to charge them for their meal. Sometimes the school changes the lunchtimes due to an Activity Period. You just have to roll with the punches and get the job done.
When a parent comes in frustrated about their students attendance unexpectedly, I tend to put all of my attention toward the parent and then after they are done talking ask any questions and tell them that I would be more than happy to help with this matter.
I've woked with many different customers that were in extremely life difficult situations at my current place of employment. I deal with customers on a daiy basis that are at risk of foreclosure on their home due to loss of income, unexpected event such as divorce, death or a distabilty. I have learned to show empathy and concern for the many different people I deal with since they all different personalities and situations. This experience has provided me with ability to adapt to a wide variety of people and situations.
Well, I work in a dental office currently, which probably doesn't seem too grand, but my office is widely known among the company as the busiest and hardest working. On a calm day, we'll see around 50 patients in the office. I have dealt with Spanish speakers from other countries who didn't quite understand about dental treatment, and I've dealt with mentally ill patients who needed help filling out their paperwork. Even before I worked in my current office, I worked in a popular attraction in San Jose, Happy Hollow Park and Zoo, and even met people travelling from other countries to visit. Our busy days in my office do get very busy, though, and a busy day could consist of nearly 200 patients. Because our office is small, I've dealt with frustrated parents and such. I feel as though I would be comfortable whatever the situation may be.
I have worked with difficult parents, irate patients and I am very good at diffusing situations and finding solutions when it is needed.
I have encounter many cituations where parent come and make complaints in referance to bullying. Parents making complaints agains teacher. Uhappy with not being called when their child was injured and how I camly listened to their concern and addressed their situation.
The fact that I have worked at different places as a teacher. I have come across different students and not only students but also environments. I worked in private.
I Adapt to a number of people now at work I earn there trust cause of how comparison ate I am with others from young and old.
I have worked in quiet a number of call centres where you get a wide range and different people and I have survived, and I still work and responsible for 3 offices with more than 5 people in them.
My first job during college was working as a temp in a records management group. While there I was loaned out to several other departments to do varying jobs from data entry to researching through old files. With each job I had to adapt to the employee/supervisor and the new task.
I am slow to anger. I search why people are upset and not take it personally. Give them time and space to relieve themselves then pay attention to them and if possible and needed help them.
I have experience as a registrar and have been in contact with all ages ranging from high school graduates to working parents.
As I mentioned before, always stay calm in any situation. Always try to calm the person down and find out what the situation or problem is and assure them they will get their question or problem resolved.
In all my past work experiences I have dealt with people from various social and economic backgrounds. It's part of daily life, really.
When I worked in retail I always met different types of people and always was in different situations. One example was when I was working in retail I had to clean out the fitting room, this customer from a different country was used to changing in the aisle of the fitting room, customers felt very uncomfortable with her changing freely in that way, so I had to go into the fitting room and talk to her explaining why she had to step into a room and change. She seemed a little thrown off, but she did respect that other people felt uncomfortable and changed in the room.
I am comfortable with working with happy and unhappy parents. I am able to listen and help them understand what we need and expect in any situation. I try to maintain a calm and composed manner which makes it easier to respond to escalated situations.
Working in a classroom with multiple personalities you must learn to adapt. as long as we communicate and have mutual respect for one another as well as culturally. Things change all the time they have moved me from classroom to classroom and I have adaptive to every situation well.
Our school district is very diverse. We have many cultures represented. My job will be to diplomatic when dealing with parents who disregard school attendance policy.
I started at Durham as a substitute in the office during the first week of school. They had hired a new receptionist, but she couldn't be there during the first week of school. I hit the ground running, by helping people enroll, answered questions about requirements, and answered the phones as well. Of course I didn't really know any of the answers to their questions, but I wasn't afraid to ask questions and find the answers. I knew that I was there to help facilitate a smooth new start to the school year, and did whatever I could to help make that happen. The receptionist came the next day, and I think she was overwhelmed, as she didn't return. I worked the next week and then they asked me if I wanted the job. I worked with a first year AP as well as a seasoned AP. I have had parents thank me for explaining the attendance and 90% rule to them and I have Another year, the power was out on the first day of school and we had to work through that... It was a challenge, but we explained to the parents and students what we were dealing with and we.
I am a very reserved girl always to myself but if you open up to people not necessarily personal stuff but to mingle you find that their is always someone you can relate with or understand.
I can listen to the parent or student and their situation. A lot of time you need to take in the factor of the students enviornments.
My previous job was Internet Helpdesk. I would deal with a variety of customers. It could be someone who was very Tech Savvy to an elderly person just using the internet or setting up email for the first time. I would explain how to set up using simpler terms.
Working in a wedding environment, one is constantly confronted with a variety of people running on emotions. It is my job to control the situation and get the vendor, bride, family, or guest to calm down and find a solution to the problem. Often it is really listening to a person vent.
I have worked in many different situations, with many different people. I've worked the night shift doing data entry for an insurance company in Florida. I've worked in a small 15 employee financial office doing many different tasks: from receptionist greeting clients and answering phones to an assistant helping put together files and sending in annuity applications; I've worked in a church office that also had a small private school and have assisted in the many different aspects or running both; and now, working as a clerical and instructional aide substitute with the school district, I have had multiple job titles: from assisting in SDC classrooms and helping file in the special ed office, to filling in in the attendance office, filling in as a middle school receptionist, helping out with preschool registration, and working as the primary contact with the SES program. I've also worked as the Principal's secretary at one of the school locations for 2 1/2 weeks. In each of these positions, I've been able to learn new procedures quickly and adapt to the working environment. I think having a pleasant demeanor and being able to get along with coworkers at each location has been beneficial.
Working in a preschool environment, I am exposed to different situations on a daily basis. I can walk into work and have a brand new family who is there for their child's first day, a parent is waiting in the lobby to make a payment along with finding that one of my classrooms is in need of help from another teacher. In this situation I would prioritize. In this situation, I would welcome the new family and ask them first if they wouldn't mind giving me just a couple of minutes to help my paying family first (since this only takes a moment). While I am taking payment from family, I can pick up a phone and call a classroom to have a teacher go help my teacher in need. By handing these situations first, I am able to give my new family my undivided attention in walking them to their classroom, meet their teacher and give the time to get settled.
I’ve shown my ability to adapt by successfully working in several very different jobs.
The beauty of humans is the difference in background and behavior. I have the patience and willingness to help the parents and students as much as I can.
As a Office Aide in a fast paced setting I feel that I am able to adapt to any situation. There are times when I may have to send a memo to the entire school within the hour, and I have gathered the tools and/or persons needed to ensure the deadline was met. Being part of a heavily populated school environment the parent demand is always very high. I am always sure to effectively help the parents while completely my tasks on a tight deadline.
Well I've worked with special needs children and their parents I've developed IEP's for each student of mine and have meetings early with parents describing our academic goals and their academic goals for their children. I've dealt with parents crying and upset with how their children are acting, in which we resolved with a specific plan of action for both teachers and parents.
I can always adapt to any situation, I have always worked in different environments, different situations, and can adapt to anything, I'm a peoples person working with the public is what I do.
Working at NARA I dealt with many different aged, religion, race, and background. I have a rule to treat everyone as I would want to be treated no matter what. NARA is a rehab where I heald many different positions that required me to adapt quickly to my environment or audience. I could need to speak to parents about getting their child into the Nak-Nu-Wit program if it was determined that the youth had a drug problem. I could need to run the front desk of the administration building covering for a lunch break or absence.
Whilst working at St Caths I was working not only with children in the classroom but was communicating with parents and staff. This was always done with ease and is reflected in the reference from my previous employer.
One example would be my previous job at the Aircraft company I was responsible for various jobs in which included inventory of aircrafts parts the data entry of parts as well as tacking them and matching the serial number before wrapping and packing them for shipment. Updating my worksheet with all the parts numbers and packing slips with tracking number. Also I would like to include that when I worked in tax field I was interacting with multiple clients and had to attend to them in a fashionably fast passed manner to get them in and out quickly and performing great customer satisfaction.
Prioritize things, when you are in a school setting anything can come at you at any given time. Student walks in and isn't feeling well and at the same time the 9th graders are still waiting for their bus to show up, and you have a parent at the counter brow beating you because her sons grades are inaccurate and it needs to be fixed now or else it could be difficult for him to persue his favorite college. Always prioritize, make sure the student isn't going to get sick right there suggest he go lie down in the clinic. Ask the parent to please wait for just a minute while I call transportation. Meantime get the appropriate party in the office to help rectify the schools mistake on the report card if that is the case nonetheless start their with her concerns.