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Attendance Clerk Interview
Questions

25 Questions and Answers by
| Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 25

Are you available to work overtime, as needed?

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Attendance Clerk Interview Questions

  1. 1.

    Are you available to work overtime, as needed?

      Tell the hiring manager about your ability to work overtime hours and on weekends, if needed. Be honest about your availability to avoid overselling yourself. If you have restrictions in your schedule, this is a good time to bring those up.

      Rachelle's Answer

      "Yes, I am available to work overtime as needed. In my current position I am often relied upon to work additional hours and I am happy to do so in this role as well."

      Rachelle's Answer

      "Could you share with me the average weekly schedule? I can certainly make myself available at times, for overtime work."

      View answer examples for this question >

      Anonymous Answer

      "I will be available to work overtime. Also, I will do everything in my power to get my job done efficiently and on time."

      Rachelle's Answer

      It's terrific that you are eager to support your employer. The mention of doing your job efficiently is a nice touch :)

      Was this answer helpful? Yes or No
  2. 2.

    Why do you want a career as an attendance clerk?

      The interviewer would like to know more about what drives you to be in this line of work. When answering this question, you can incorporate a personal story. You could also talk about what inspired you to become an attendance clerk in the first place. Make sure you go through the job description while preparing the answer to this question. You can use some of the responsibilities mentioned in the job description for developing your response.

      Rachelle's Answer

      "I always wanted to be in an educational administrative role. I believe that by being an attendance clerk I can get closer to my objective. Also, I love the sense of responsibility that comes with this job."

      Rachelle's Answer

      "I love working with kids and also the administrative responsibilities associated with the role. My level of organization is high, and my dedication is strong. I know I will be successful in this role."

      View answer examples for this question >

      Anonymous Answer

      "I have worked in the customer service industry for a very long time. I know I can take the experiences I have learned throughout my career and apply them to this position."

      Rachelle's Answer

      When the interviewer asks why you want to work in this particular position or industry, it's best to approach the question by discussing your goals and interests. Some points I recommend touching on: - Your enthusiasm and interest in the role and industry - Your belief in the importance of this job function - The contributions you want to make in this job function - The alignment that you see between this job title and your career goals If you'd like to explore this topic further, we have a guide that you may find helpful: https://www.mockquestions.com/articles/How to Answer: Why Do You Want to Work Here?/ I've also provided a sample starter for you below.

      "I am interested in a career as an Attendance Clerk for a variety of reasons; however, the most compelling reasons are [give one or two reasons why this is a stand-out opportunity]. I have spent a lot of time researching and getting to know the basics of this role and [discuss your findings with enthusiasm]. Should you choose to hire me as your Attendance Clerk, this partnership would be mutually beneficial in the sense that [discuss how your existing experience and knowledge will benefit the hiring company]. I will contribute to [the original highlights you mentioned in the beginning] by [offer details on how you will contribute]."

      Was this answer helpful? Yes (1) or No (0)
  3. 3.

    Do you have any questions for me?

      Before your interview, make sure you conduct research on the school and thoroughly review the job description for any clarification you may need on the position. Asking intelligent questions demonstrates to the interviewer your level of interest in their position.

      Ask questions regarding workplace culture, traits they are looking for in the ideal candidate, and if there is anything not listed in the job description that they would like to share.

      Typically, pay is not discussed during first interviews, so avoid asking any compensation related questions if this is an early stage interview.

      Rachelle's Answer

      "From what I understand this is a newly created position, so can you tell me how you identified the need and what types of duties may not be listed in the job description? I would love to further understand a day in the life of an attendance clerk with your school."

      Rachelle's Answer

      "Here are some sample questions:

      - When would you like to have this position filled?
      - How long has this role been vacant?
      - Is this a replacement search or a newly created role?
      - What is your favorite part of working here?
      - What is the company's primary goal for this position in the next 12 months?
      - Is there anything from my background and experience that I can clarify for you?
      - What do you see as the most significant change in this industry over the past three years?
      - Is there any reason why you would not move me to the next stage of interviews?"

      View answer examples for this question >

      Anonymous Answer

      "What you need from me? Can I go back and explain any of my answers in more detail?"

      Rachelle's Answer

      Good start! When asking, 'What do you need from me' aim to be more specific. Are you speaking in terms of moving forward in the interview process? Or, are you referring to what they need to see from you offered the job? If you would like more ideas on questions to ask, we have an entire section dedicated to this topic :) You can find it here: https://www.mockquestions.com/interview/Ask the Interviewer/

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  4. 4.

    Why do you feel regular attendance is important for students?

      As an attendance clerk, you ought to understand the importance of the work that you are doing and also the importance of student attendance. Try not to sound negative or say anything negative about the students who are not regular attendees.

      Rachelle's Answer

      "Regular attendance is important for students so they don't miss important lessons in class and can keep good grades. Regular attendance also creates strong habits for the students when they get into the workforce."

      Rachelle's Answer

      "Regular attendance is important for students because school is the first job that they have! It's a responsibility and a great way to enforce strong habits from the start."

      View answer examples for this question >

      Anonymous Answer

      "Yes, I absolutely do. We are starting them off and giving them the structure they need."

      Rachelle's Answer

      You make an excellent point about regular attendance. I recommend expanding your response by adding detail on why you believe this structure is essential.

      "I believe that regular attendance is essential for students because this starts them off with the structure they need to...(what difference do you believe this structure brings?). I believe that structure is important for young students since...(why do you believe structure is valuable for young students?)"

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  5. 5.

    Do you think it is possible to be a good team member, yet disagree with the leader?

      The interviewer wants to know that you can be diplomatic in the workplace, even when you may not agree with your leader.

      Show the interviewer that it is possible for you to be a good team member, yet disagree with the leader from time to time. Explain that you believe everyone is entitled to their own professional opinion, yet capable of maintaining respect for each other at the same time.

      Show that even if you disagree with the final decision they make, you support the direction the team is heading.

      Rachelle's Answer

      "I think that it is possible to be a great team member, even when disagreeing with the leader. It's all about how you maintain respect for each other despite the difference in opinion."

      Rachelle's Answer

      "Yes, I think it is possible! What makes a great team member is not that they agree with everything but the level of respect and positive thought that goes into the person's communication style. It's okay to disagree you just have to communicate your thoughts professionally."

      View answer examples for this question >

  6. 6.

    Do you have experience in handling challenging students?

      The interviewer wants to know how you deal with challenging students. As an attendance clerk, you will likely face several situations in which you will have to deal with tough students.
      You can use a real-life example or simply mention how you would handle it should you find yourself in that type of situation.

      Rachelle's Answer

      "I have been handling challenging students as a part of my job on a regular basis. There is always a student who doesn't like attending classes on a regular basis and doesn't have the required attendance to pass their grade. I try to speak to the student to figure out if the problem can be resolved on my own. If that's not the case, then I contact the school counselor who will contact the parents for resolution."

      Rachelle's Answer

      "If would not hesitate to reach out to the principal if a student was consistently challenging me. From there, the student's parents would become involved. That course of action would likely fix the student's behavior."

      View answer examples for this question >

      Anonymous Answer

      "Yes, I absolutely do. I also know if I keep calm, the students will stay calm, and then we can work together to come to a conclusion."

      Rachelle's Answer

      Keeping calm is a critical component of handling challenging students and situations. If you have experience with this, there is great value in providing a story-based example of 'a time when' using the STAR framework.

      Was this answer helpful? Yes or No
  7. 7.

    Working as an attendance clerk in the school system can be stressful. How well do you handle stress and pressure?

      The interviewer wants to know that you can handle the stress associated with being responsible for droves of students at all times. To answer this question, start by giving an example of a situation where you were faced with a stressful situation and you managed it well.

      Rachelle's Answer

      "Whenever I feel overwhelmed with work, I try to divide it into parts and prioritize it by importance. In my last job, when one of my colleagues went out on holidays and another one fell sick, my workload greatly increased. I decided to take up the challenge and worked over time. My supervisor was pleased and treated me to lunch."

      Rachelle's Answer

      "I handle stress very well, and when you call my references, they will attest to this fact. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted. Staying on deadline is very helpful, and I will delegate when necessary to alleviate some stress."

      View answer examples for this question >

  8. 8.

    Do you have strong negotiation skills?

      Being an attendance clerk requires you to negotiate with your students quite often! The interviewer wants to know if you are capable of negotiating when needed. Tell the interviewer about some situation where you had to use your negotiation skills. It will be useful to mention how often you have to use this ability in your job and how successful you are.

      Rachelle's Answer

      "Negotiating is a very regular part of my job. I have to regularly use this skill while communicating with the students, teachers and sometimes the maintenance staff. The last time I had to use my negotiation skills was when things got stuck in calculating the holiday benefits for the employees. The administration wanted to make some cuts while the employees were not in favor of this. I mediated and explained to the employees the reason behind this decision. I explained to the administration that it was unfair to dismiss the benefits. We reached a mid-ground, and everyone was happy."

      Rachelle's Answer

      "I imagine that an attendance clerk would need to use negotiation skills when giving out tardy notes, verifying the authenticity of absence notes or calling parents of students to verify absences. I have a small background in retail sales, in a commission driven background, so I am confident in my negotiation abilities."

      View answer examples for this question >

      Anonymous Answer

      "It may not be my strong suit, but having three children has made me a better negotiator."

      Rachelle's Answer

      Nothing teaches negotiation more than raising children :) Referring to the job description, are you aware of when you may be required to negotiate with others? How would you approach a situation that required negotiation or compromise?

      Was this answer helpful? Yes or No
  9. 9.

    Tell me about your experience in handling challenging parents.

      As an attendance clerk, you will have to collaborate with challenging parents, as well! The interviewer would like to know that you would handle this type of situation professionally, and with class. You can share a specific example or just state how you would react if faced with this situation.

      Rachelle's Answer

      "Being in this profession, it is not uncommon to come across problematic parents from time to time. Dealing with them is pretty simple for me. You just have to listen to their problem, talk to them, and try to figure out a satisfactory solution. I believe in open conversation with parents, and students."

      Rachelle's Answer

      "Parents can be protective of their children so I understand they may become defensive if they think their child has been unfairly disciplined for tardiness, for instance. If this were to happen, I would remind the parent that dedication to their kids education is important."

      View answer examples for this question >

      Anonymous Answer

      "Again, if you remain calm they will too. Also, I would make sure they know you are listening to everything they are saying and reassuring them that you are going to do everything in your power to fix the problem or situation."

      Rachelle's Answer

      This answer is a good start! I recommend removing the 'you' language and moving this to 'I' language. Also, a specific story-based example of 'a time when' you handled a challenging parent or individual at work would be a great way to elevate your response. I have provided an example below.

      "I believe that challenging parents will remain calm if they know I am listening to them. My experience in handling challenging individuals includes...(discuss and give an example using STAR),"

      Was this answer helpful? Yes or No
  10. 10.

    Have you ever had difficulty with a supervisor or co-worker? How did you handle the situation?

      The interviewer wants to know how you handle conflict, and how you behave in a team situation. Do you end up having conflicts on a regular basis or are you a team player who always slides away without difficulty in conflicting situations? Avoid saying anything negative about your team member or the supervisor and also avoid praising yourself too much.

      Rachelle's Answer

      "I avoid conflicts with my team members as I believe in clear communication whenever any issues are present. There is no reason to have tension in the workplace if you are honest, transparent and an effective communicator."

      Rachelle's Answer

      "Conflict is certainly not something that I seek. There was one incident when a coworker was constantly dumping his work on my desk. He wasn't doing it to be rude; he just didn't understand the full spec of his responsibilities, or mine. Once he knew about our process, he understood his error and apologized. We have worked very well together since then."

      View answer examples for this question >

      Anonymous Answer

      "Yes, and the best way to handle them is to review their opinions and move forward."

      Rachelle's Answer

      I recommend that you be more specific. When it comes to situational and behavioral-based questions like this one, the interviewer wants to see your reply in actions. Using the STAR framework to deliver your story-based response is a great solution that will impress your interviewer. If you'd like to learn more about STAR, we have a guide here: https://www.mockquestions.com/articles/Master Behavioral-Based Interviews Using The Star Method/

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  11. 11.

    When have you worked among a diverse group of people?

      Are you accustomed to working with a very large or diverse team of individuals? As an attendance clerk, you will have to interact with different types of people and situations. Assure the interviewer that you can handle an environment that offers diversity.

      Rachelle's Answer

      "I have been working as an attendance clerk for past six years, and in this time span I have worked with, and for, people from several backgrounds. I feel very comfortable with diversity and adapt easily to new situations."

      Rachelle's Answer

      "I have worked with diverse groups of people most of my career, including my time in University. I am most comfortable, and happy, in this type of environment because it offers a great learning opportunity."

      View answer examples for this question >

      Anonymous Answer

      "Absolutely, I work day in and day out with a diverse group of people."

      Rachelle's Answer

      Similar feedback to question #5. When the interviewer asks 'When have you...' they are asking for a story-based example so that they can measure your behavior and performance. This question is another great opportunity to apply the STAR framework (Situation, Task, Action, Result).

      Was this answer helpful? Yes or No
  12. 12.

    Tell me a little bit about yourself.

      Many interviewers will start off with this question, which could throw you off a bit. You've done all of this research on the company but have you prepared to talk about yourself?

      The interviewer is looking for relevant information to the position for which you applied. Respond by mentioning your education, how many years of experience you have in your field, and be sure give some details about your most current position. Conclude your response with a statement about what you are looking for in a role at this time.

      Rachelle's Answer

      "I have a diploma in Administration. I have three years of experience in Marketing, and Communications, prior to entering the education industry. My most recent position was at our local elementary school, and I'm currently looking for a position with a larger range of duties, which is why I applied to your high school."

      Rachelle's Answer

      "I started my career in retail very young. In fact, my first job at sixteen was as a sales associate at a large department store. I returned to college to obtain my teachers assistant certificate am currently looking to take my education to work for me in the school system."

      View answer examples for this question >

      Anonymous Answer

      "I am a fun-loving mom, and I love working with children. I have worked in with children before and I absolutely loved it. I have a lot of customer service experience and I know I can apply those skills in this position. I am also looking forward to starting a new path and meeting a lot of new students and families."

      Rachelle's Answer

      You offer a nice overview that will allow the interviewer to know you on a deeper level. I suggest offering more detail in terms of your Past, Present, and Future. We have a guide on how to craft an effective response using this framework. You can find it here: https://www.mockquestions.com/articles/How To Answer: Tell Me About Yourself/

      Was this answer helpful? Yes or No
  13. 13.

    What qualities do you think an attendance clerk should have?

      This question requires detailed research into the job description. Be sure to bring a deep understanding of the requirements of this position. An excellent way to answer this question is to give a small but useful list of the qualities you believe a talented attendance clerk should possess.

      Rachelle's Answer

      "I believe that an attendance clerk should be quick-witted, have strong attention to detail, and be reliable. I see these are all qualities that you are looking for and I am pleased to say that they describe me to a tee!"

      Rachelle's Answer

      "Some of the qualities that you can mention here are:

      - Attention to detail
      - Accuracy
      - Time Management
      - Good communication skills
      - Punctuality
      - Confidence
      - Trustworthiness"

      View answer examples for this question >

      Anonymous Answer

      "You should be very quick-witted pay attention to detail and give support where needed."

      Rachelle's Answer

      Good start! If you would like to include the fact that you have these qualities, that would be a good addition. I have provided an example below.

      "I believe that an Attendance Clerk should be quick-witted, pay attention to detail, and be ready to offer flexible support where needed. These qualities will add value by...(how will these qualities be helpful from an operational standpoint?). I have each of these qualities and demonstrate them by...(discuss the ways that you have demonstrated these qualities in the workplace previously)."

      Was this answer helpful? Yes or No
  14. 14.

    What programs/software are you most experienced in?

      When answering this question, you just need to tell the interviewer about what programs and software you have been using in your past positions, or even at home. Your answer will help in determining if you are capable of handling their current software or program. The software they use is likely mentioned in the job description, so take a look and be prepared to discuss it in the interview.

      Rachelle's Answer

      "I am very well versed in the Microsoft Suite and would consider myself an intermediate level user when it comes to creating spreadsheets in Excel. I am very comfortable and quick when it comes to learning new software and programs."

      Rachelle's Answer

      "I am very computer savvy and am confident in my ability to pick up the software that you use here. If you'd like to share with me the names of the programs I will be using most frequently, I am happy to start learning them through online tutorials."

      View answer examples for this question >

  15. 15.

    When you come across a school policy that you do not necessarily agree with, what do you do?

      There is always a moment in our jobs when we come across decisions or policy with which we may not agree. What is your reaction in such situations? Take an example of a situation where you had a disagreement regarding some school policy and how you reacted in that situation. Did you argue or did you act wisely in that particular case? What was the result? Try to avoid exhibiting any negative expression.

      Rachelle's Answer

      "Although I usually comply with all the policies of the schools I work with, there was one time when I didn't agree with how our school was handling a new anti-bullying policy. The new policy still did not include cyber-bullying. I discussed my concerns, professionally, with the principal and she chose to make some amendments."

      Rachelle's Answer

      "I am newer to the education industry so, at this time, I would not feel like I have the expertise to bring up my concerns about the policy. If I do have concerns, I will have a one on one conversation with my supervisor."

      View answer examples for this question >

      Anonymous Answer

      "I will have to learn to understand it and know my district is doing everything in its power to keep us safe and healthy."

      Rachelle's Answer

      Good approach! The interviewer should appreciate that although you may not understand the reasoning behind it, you respect that the decisions of the district are multi-faceted.

      "In my current position, when I come across a policy that I do not necessarily agree with, I will...(discuss how you react). I understand that I may disagree, but I do trust that my school district is doing everything in its power to keep a safe and healthy educational environment."

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  16. 16.

    What type of work environment allows you to be the most productive?

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  17. 17.

    Your role as an attendance clerk will be very busy. How do you handle a larger than average workload?

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  18. 18.

    Rate your communication skills from 1-10 with proper examples backing your given rating.

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  19. 19.

    Are you comfortable being in a role where students may look up to you as a mentor?

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  20. 20.

    Do you have any post-secondary education?

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  21. 21.

    If a student had more absences than usual, what would you do?

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  22. 22.

    What is your strongest administrative related skill?

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  23. 23.

    Walk me through your career history. Do you have any experience working in a school system?

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  24. 24.

    Do you prefer to work independently or do you thrive in a team environment?

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  25. 25.

    Why are you the best attendance clerk for us?

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