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Attendance Clerk Interview
Questions

25 Questions and Answers by Rachelle Enns
Updated November 2nd, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Careers     Technician    

Question 1 of 25

Are you available to work overtime, as needed?

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1.

Are you available to work overtime, as needed?

Tell the hiring manager about your ability to work overtime hours and on weekends, if needed. Be honest about your availability to avoid overselling yourself. If you have restrictions in your schedule, this is a good time to bring those up.

Rachelle's Answer #1

"Yes, I am available to work overtime as needed. In my current position I am often relied upon to work additional hours and I am happy to do so in this role as well."

Rachelle's Answer #2

"Could you share with me the average weekly schedule? I can certainly make myself available at times, for overtime work."

2.

Why do you want a career as an attendance clerk?

The interviewer would like to know more about what drives you to be in this line of work. When answering this question, you can incorporate a personal story. You could also talk about what inspired you to become an attendance clerk in the first place. Make sure you go through the job description while preparing the answer to this question. You can use some of the responsibilities mentioned in the job description for developing your response.

Rachelle's Answer #1

"I always wanted to be in an educational administrative role. I believe that by being an attendance clerk I can get closer to my objective. Also, I love the sense of responsibility that comes with this job."

Rachelle's Answer #2

"I love working with kids and also the administrative responsibilities associated with the role. My level of organization is high, and my dedication is strong. I know I will be successful in this role."

3.

Do you have any questions for me?

Before your interview, make sure you conduct research on the school and thoroughly review the job description for any clarification you may need on the position. Asking intelligent questions demonstrates to the interviewer your level of interest in their position.

Ask questions regarding workplace culture, traits they are looking for in the ideal candidate, and if there is anything not listed in the job description that they would like to share.

Typically, pay is not discussed during first interviews, so avoid asking any compensation related questions if this is an early stage interview.

Rachelle's Answer #1

"From what I understand this is a newly created position, so can you tell me how you identified the need and what types of duties may not be listed in the job description? I would love to further understand a day in the life of an attendance clerk with your school."

Rachelle's Answer #2

"Here are some sample questions:

- When would you like to have this position filled?
- How long has this role been vacant?
- Is this a replacement search or a newly created role?
- What is your favorite part of working here?
- What is the company's primary goal for this position in the next 12 months?
- Is there anything from my background and experience that I can clarify for you?
- What do you see as the most significant change in this industry over the past three years?
- Is there any reason why you would not move me to the next stage of interviews?"

4.

Why do you feel regular attendance is important for students?

As an attendance clerk, you ought to understand the importance of the work that you are doing and also the importance of student attendance. Try not to sound negative or say anything negative about the students who are not regular attendees.

Rachelle's Answer #1

"Regular attendance is important for students so they don't miss important lessons in class and can keep good grades. Regular attendance also creates strong habits for the students when they get into the workforce."

Rachelle's Answer #2

"Regular attendance is important for students because school is the first job that they have! It's a responsibility and a great way to enforce strong habits from the start."

5.

Do you think it is possible to be a good team member, yet disagree with the leader?

The interviewer wants to know that you can be diplomatic in the workplace, even when you may not agree with your leader.

Show the interviewer that it is possible for you to be a good team member, yet disagree with the leader from time to time. Explain that you believe everyone is entitled to their own professional opinion, yet capable of maintaining respect for each other at the same time.

Show that even if you disagree with the final decision they make, you support the direction the team is heading.

Rachelle's Answer #1

"I think that it is possible to be a great team member, even when disagreeing with the leader. It's all about how you maintain respect for each other despite the difference in opinion."

Rachelle's Answer #2

"Yes, I think it is possible! What makes a great team member is not that they agree with everything but the level of respect and positive thought that goes into the person's communication style. It's okay to disagree you just have to communicate your thoughts professionally."

6.

Do you have experience in handling challenging students?

The interviewer wants to know how you deal with challenging students. As an attendance clerk, you will likely face several situations in which you will have to deal with tough students.
You can use a real-life example or simply mention how you would handle it should you find yourself in that type of situation.

Rachelle's Answer #1

"I have been handling challenging students as a part of my job on a regular basis. There is always a student who doesn't like attending classes on a regular basis and doesn't have the required attendance to pass their grade. I try to speak to the student to figure out if the problem can be resolved on my own. If that's not the case, then I contact the school counselor who will contact the parents for resolution."

Rachelle's Answer #2

"If would not hesitate to reach out to the principal if a student was consistently challenging me. From there, the student's parents would become involved. That course of action would likely fix the student's behavior."

7.

Working as an attendance clerk in the school system can be stressful. How well do you handle stress and pressure?

The interviewer wants to know that you can handle the stress associated with being responsible for droves of students at all times. To answer this question, start by giving an example of a situation where you were faced with a stressful situation and you managed it well.

Rachelle's Answer #1

"Whenever I feel overwhelmed with work, I try to divide it into parts and prioritize it by importance. In my last job, when one of my colleagues went out on holidays and another one fell sick, my workload greatly increased. I decided to take up the challenge and worked over time. My supervisor was pleased and treated me to lunch."

Rachelle's Answer #2

"I handle stress very well, and when you call my references, they will attest to this fact. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted. Staying on deadline is very helpful, and I will delegate when necessary to alleviate some stress."

8.

Do you have strong negotiation skills?

Being an attendance clerk requires you to negotiate with your students quite often! The interviewer wants to know if you are capable of negotiating when needed. Tell the interviewer about some situation where you had to use your negotiation skills. It will be useful to mention how often you have to use this ability in your job and how successful you are.

Rachelle's Answer #1

"Negotiating is a very regular part of my job. I have to regularly use this skill while communicating with the students, teachers and sometimes the maintenance staff. The last time I had to use my negotiation skills was when things got stuck in calculating the holiday benefits for the employees. The administration wanted to make some cuts while the employees were not in favor of this. I mediated and explained to the employees the reason behind this decision. I explained to the administration that it was unfair to dismiss the benefits. We reached a mid-ground, and everyone was happy."

Rachelle's Answer #2

"I imagine that an attendance clerk would need to use negotiation skills when giving out tardy notes, verifying the authenticity of absence notes or calling parents of students to verify absences. I have a small background in retail sales, in a commission driven background, so I am confident in my negotiation abilities."

9.

Tell me about your experience in handling challenging parents.

As an attendance clerk, you will have to collaborate with challenging parents, as well! The interviewer would like to know that you would handle this type of situation professionally, and with class. You can share a specific example or just state how you would react if faced with this situation.

Rachelle's Answer #1

"Being in this profession, it is not uncommon to come across problematic parents from time to time. Dealing with them is pretty simple for me. You just have to listen to their problem, talk to them, and try to figure out a satisfactory solution. I believe in open conversation with parents, and students."

Rachelle's Answer #2

"Parents can be protective of their children so I understand they may become defensive if they think their child has been unfairly disciplined for tardiness, for instance. If this were to happen, I would remind the parent that dedication to their kids education is important."

10.

Have you ever had difficulty with a supervisor or co-worker? How did you handle the situation?

The interviewer wants to know how you handle conflict, and how you behave in a team situation. Do you end up having conflicts on a regular basis or are you a team player who always slides away without difficulty in conflicting situations? Avoid saying anything negative about your team member or the supervisor and also avoid praising yourself too much.

Rachelle's Answer #1

"I avoid conflicts with my team members as I believe in clear communication whenever any issues are present. There is no reason to have tension in the workplace if you are honest, transparent and an effective communicator."

Rachelle's Answer #2

"Conflict is certainly not something that I seek. There was one incident when a coworker was constantly dumping his work on my desk. He wasn't doing it to be rude; he just didn't understand the full spec of his responsibilities, or mine. Once he knew about our process, he understood his error and apologized. We have worked very well together since then."

11.

When have you worked among a diverse group of people?

Are you accustomed to working with a very large or diverse team of individuals? As an attendance clerk, you will have to interact with different types of people and situations. Assure the interviewer that you can handle an environment that offers diversity.

Rachelle's Answer #1

"I have been working as an attendance clerk for past six years, and in this time span I have worked with, and for, people from several backgrounds. I feel very comfortable with diversity and adapt easily to new situations."

Rachelle's Answer #2

"I have worked with diverse groups of people most of my career, including my time in University. I am most comfortable, and happy, in this type of environment because it offers a great learning opportunity."

12.

Tell me a little bit about yourself.

Many interviewers will start off with this question, which could throw you off a bit. You've done all of this research on the company but have you prepared to talk about yourself?

The interviewer is looking for relevant information to the position for which you applied. Respond by mentioning your education, how many years of experience you have in your field, and be sure give some details about your most current position. Conclude your response with a statement about what you are looking for in a role at this time.

Rachelle's Answer #1

"I have a diploma in Administration. I have three years of experience in Marketing, and Communications, prior to entering the education industry. My most recent position was at our local elementary school, and I'm currently looking for a position with a larger range of duties, which is why I applied to your high school."

Rachelle's Answer #2

"I started my career in retail very young. In fact, my first job at sixteen was as a sales associate at a large department store. I returned to college to obtain my teachers assistant certificate am currently looking to take my education to work for me in the school system."

13.

What qualities do you think an attendance clerk should have?

This question requires detailed research into the job description. Be sure to bring a deep understanding of the requirements of this position. An excellent way to answer this question is to give a small but useful list of the qualities you believe a talented attendance clerk should possess.

Rachelle's Answer #1

"I believe that an attendance clerk should be quick-witted, have strong attention to detail, and be reliable. I see these are all qualities that you are looking for and I am pleased to say that they describe me to a tee!"

Rachelle's Answer #2

"Some of the qualities that you can mention here are:

- Attention to detail
- Accuracy
- Time Management
- Good communication skills
- Punctuality
- Confidence
- Trustworthiness"

14.

What programs/software are you most experienced in?

When answering this question, you just need to tell the interviewer about what programs and software you have been using in your past positions, or even at home. Your answer will help in determining if you are capable of handling their current software or program. The software they use is likely mentioned in the job description, so take a look and be prepared to discuss it in the interview.

Rachelle's Answer #1

"I am very well versed in the Microsoft Suite and would consider myself an intermediate level user when it comes to creating spreadsheets in Excel. I am very comfortable and quick when it comes to learning new software and programs."

Rachelle's Answer #2

"I am very computer savvy and am confident in my ability to pick up the software that you use here. If you'd like to share with me the names of the programs I will be using most frequently, I am happy to start learning them through online tutorials."

15.

When you come across a school policy that you do not necessarily agree with, what do you do?

There is always a moment in our jobs when we come across decisions or policy with which we may not agree. What is your reaction in such situations? Take an example of a situation where you had a disagreement regarding some school policy and how you reacted in that situation. Did you argue or did you act wisely in that particular case? What was the result? Try to avoid exhibiting any negative expression.

Rachelle's Answer #1

"Although I usually comply with all the policies of the schools I work with, there was one time when I didn't agree with how our school was handling a new anti-bullying policy. The new policy still did not include cyber-bullying. I discussed my concerns, professionally, with the principal and she chose to make some amendments."

Rachelle's Answer #2

"I am newer to the education industry so, at this time, I would not feel like I have the expertise to bring up my concerns about the policy. If I do have concerns, I will have a one on one conversation with my supervisor."

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25 Attendance Clerk Interview Questions
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Interview Questions

  1. Are you available to work overtime, as needed?
  2. Why do you want a career as an attendance clerk?
  3. Do you have any questions for me?
  4. Why do you feel regular attendance is important for students?
  5. Do you think it is possible to be a good team member, yet disagree with the leader?
  6. Do you have experience in handling challenging students?
  7. Working as an attendance clerk in the school system can be stressful. How well do you handle stress and pressure?
  8. Do you have strong negotiation skills?
  9. Tell me about your experience in handling challenging parents.
  10. Have you ever had difficulty with a supervisor or co-worker? How did you handle the situation?
  11. When have you worked among a diverse group of people?
  12. Tell me a little bit about yourself.
  13. What qualities do you think an attendance clerk should have?
  14. What programs/software are you most experienced in?
  15. When you come across a school policy that you do not necessarily agree with, what do you do?
  16. What type of work environment allows you to be the most productive?
  17. Your role as an attendance clerk will be very busy. How do you handle a larger than average workload?
  18. Rate your communication skills from 1-10 with proper examples backing your given rating.
  19. Are you comfortable being in a role where students may look up to you as a mentor?
  20. Do you have any post-secondary education?
  21. If a student had more absences than usual, what would you do?
  22. What is your strongest administrative related skill?
  23. Walk me through your career history. Do you have any experience working in a school system?
  24. Do you prefer to work independently or do you thrive in a team environment?
  25. Why are you the best attendance clerk for us?
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