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Airline Steward Mock Interview

Question 3 of 28 for our Airline Steward Mock Interview

Airline Steward was updated by on December 19th, 2019. Learn more here.

Question 3 of 28

Tell me about the last time you lost your patience at work.

"Last week, I was working on a huge, time-sensitive project for a manager in my department. I booked a conference room to spread the materials out and get as much work done as I could in a short period of time. It was a lot to keep track of, but I made great time and even finished early. Right when I was finishing the project, that manager came into the room unannounced with an external partner to set up for a meeting. I still had the room booked for a full 30 minutes and I wasn't done tidying up my things, so I was really frustrated that I had to rush myself out of the room that was still in my name. I focused my frustration on quietly cleaning up my things and exiting the room quickly. Once I got the project fully wrapped up, I took a small break to grab water and take a deep breath. I knew that I needed to take a pause to address how frustrated I was, but I couldn't demonstrate my frustration in front of our external partner visiting, so I removed myself from the situation politely."

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How to Answer: Tell me about the last time you lost your patience at work.

Advice and answer examples written specifically for an Airline Steward job interview.

  • 3. Tell me about the last time you lost your patience at work.

      How to Answer

      Work will not always be stress-free, and your interviewers know that. They are not looking for someone that never gets stressed, they're looking for someone that can navigate stress in a calm, controlled way. Being an airline steward means that you are almost always face-to-face with customers, so you need to be able to handle difficult emotions and situations with grace.



      Written by Clara Canon on December 18th, 2019

      Answer Example

      "Last week, I was working on a huge, time-sensitive project for a manager in my department. I booked a conference room to spread the materials out and get as much work done as I could in a short period of time. It was a lot to keep track of, but I made great time and even finished early. Right when I was finishing the project, that manager came into the room unannounced with an external partner to set up for a meeting. I still had the room booked for a full 30 minutes and I wasn't done tidying up my things, so I was really frustrated that I had to rush myself out of the room that was still in my name. I focused my frustration on quietly cleaning up my things and exiting the room quickly. Once I got the project fully wrapped up, I took a small break to grab water and take a deep breath. I knew that I needed to take a pause to address how frustrated I was, but I couldn't demonstrate my frustration in front of our external partner visiting, so I removed myself from the situation politely."

      Written by Clara Canon on December 18th, 2019

      Anonymous Interview Answers with Professional Feedback

      Anonymous Answer

      "This may sound crazy, but I don't remember the last time I lost my patience at work. I loved my job as a firefighter."

      Chad's Feedback

      This is a good start! However, behavioral-based interview questions, such as this require an answer that communicates a specific story from real-life experience. If you do not have an example from your career, try to provide an example from your personal life that demonstrates your ability to handle difficult emotions and situations with grace.

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