WestJet Mock Interview
Practice 30 WestJet interview questions covering guest service, safety scenarios, and airline culture.
Question 1 of 30
At WestJet, exceptional customer service is our priority. How will you ensure that our service standards are continually met?
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Example Answer
Community Answers
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
If you are familiar with WestJet before your interview, you will likely know a little bit about their goals when it comes to customer service. Tie in your knowledge of the company with your service standard.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I understand through my research and exposure to your company that customers always come first. I wholeheartedly agree that the customer must be taken care of, even beyond their expectations."
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Jaymie
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Anonymous Answer
I would always ensure that the customers' needs and expectations are met while maintaining all safety protocols, ensuring a positive interaction and creating a warm and welcoming environment.
Rachelle's Feedback
A warm and welcoming environment is important for WestJet. Very good! If you can, bring in an aspect of the WestJet customer promise. I have provided a sample, below.
"As WestJet asks its employees, I would care from the heart, and act like an owner. I would always ensure that the customers' needs and expectations are met while maintaining all safety protocols, ensuring a positive interaction, warm and welcoming environment."
Anonymous Answer
I will contribute to WestJet's success by representing the company positively by upholding its mission statement and values. I will ensure that clients are satisfied and have a positive experience they can share with family and friends.
Rachelle's Feedback
You've got the right idea! Strengthen your response by mentioning the WestJet mission statement and values, including what some of them are. There is no need to memorize them all; however, you must show you have done the research. A good rule of thumb is that if your answer could be used generically for other companies, it isn't as strong as it could be :). I have provided an example below.
"I will ensure that your service standards are continually met by acting like an owner and caring from the heart; exactly what the WestJet ethos is all about. I will safeguard the guest experience and continually deliver the service standard that travelers have come to expect from the WestJet brand."
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Prepare for behavioral questions that WestJet interviewers use to assess cultural fit.
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