"I have heard great things about the customer service provided by Zebra Technologies, and I look forward to joining your esteemed team. If I could sum up my customer service style in three words, I would choose attentive, personalized, and energetic."

"I would describe my customer service style as trustworthy, thorough, and end-to-end. I selected 'trustworthy' because I use active listening and empathy to understand the needs of my customers and deliver on the promises I make. I selected 'thorough' because I believe in taking a custom approach that fits each customer's unique needs.

Finally, I selected 'end-to-end' because I believe in checking in to make sure the needs of my customers are met, even if I hand an issue off to another teammate. As a manager, I often have to step out of the mix and let my teams handle the details of customer requests, but I keep a close eye on their work and make sure that all of our commitments are met at a high level of excellence."

Reflect on your professional past and determine what makes you great at what you do. Questions like these frequently stump my career coaching clients. I have worked with truly talented individuals who cannot easily define their approach to skills such as leadership, management, and customer service. Some of my clients are uncomfortable because answering these questions feels like bragging, and some have simply never taken the time to consider the question.

Practice answering these questions out loud so that you can confidently answer the questions you are asked in an interview. I recommend running your answers by a friend or trusted colleague to refine your approach. I counsel my clients to answer with humble confidence. The balanced and relatable approach tends to resonate well with interviewers and is a comfortable way to self-promote without sounding arrogant.