As you know, we have a very high customer service standard. If you could sum up your customer service style in three words, which would you choose?

Why the Interviewer Asks This Question
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Entry Level Example
Experienced Example

Many top companies rely heavily on their customer service reputation, and Zebra Technologies is no exception. Whether you plan to work in a customer-facing role or behind the scenes, you will contribute to the customer experience in some way if hired.

This question is asked to ensure the candidate selected for the open role is a fit for the customer service-oriented culture of Zebra Technologies. Specifically, your interviewer wants to know if your style can help them to establish and maintain the trust and peace of mind Zebra Technologies advertises as benefits of becoming one of their valued customers.

Reflect on your professional past and determine what makes you great at what you do. Questions like these frequently stump my career coaching clients. I have worked with truly talented individuals who cannot easily define their approach to skills such as leadership, management, and customer service. Some of my clients are uncomfortable because answering these questions feels like bragging, and some have simply never taken the time to consider the question.

Practice answering these questions out loud so that you can confidently answer the questions you are asked in an interview. I recommend running your answers by a friend or trusted colleague to refine your approach. I counsel my clients to answer with humble confidence. The balanced and relatable approach tends to resonate well with interviewers and is a comfortable way to self-promote without sounding arrogant.

"I have heard great things about the customer service provided by Zebra Technologies, and I look forward to joining your esteemed team. If I could sum up my customer service style in three words, I would choose attentive, personalized, and energetic."

"I would describe my customer service style as trustworthy, thorough, and end-to-end. I selected 'trustworthy' because I use active listening and empathy to understand the needs of my customers and deliver on the promises I make. I selected 'thorough' because I believe in taking a custom approach that fits each customer's unique needs.

Finally, I selected 'end-to-end' because I believe in checking in to make sure the needs of my customers are met, even if I hand an issue off to another teammate. As a manager, I often have to step out of the mix and let my teams handle the details of customer requests, but I keep a close eye on their work and make sure that all of our commitments are met at a high level of excellence."