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Verizon Mock Interview

To help you prepare for your Verizon job interview, here are 40 interview questions and answer examples.

Verizon Communications was updated by on May 26th, 2022. Learn more here.

Question 2 of 40

At Verizon, we pride ourselves on being resourceful. When have you been able to resolve a problem in your workplace?

"In my most recent position, we had a consistent problem with employees showing up late for their shifts or calling in sick at the last minute. Rather than the typical documenting and reprimanding style, I decided to track the results of an accountability reward system. For 180 days, my employees received a reward for coming to work 10 minutes early. I also added a bonus for every month with zero sick days. In the end, we awarded those with perfect attendance a $600 bonus. The bonuses cost us less money than the cost of lowered productivity due to absent employees. The program was a success, and upper management chose to keep it implemented for another six months. We will re-assess in December, but it seems to be working very well. If I were to be hired, I'd bring that same sense of problem-solving and positive reinforcement to the Verizon team."

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How to Answer: At Verizon, we pride ourselves on being resourceful. When have you been able to resolve a problem in your workplace?

Advice and answer examples written specifically for a Verizon Communications job interview.

  • 2. At Verizon, we pride ourselves on being resourceful. When have you been able to resolve a problem in your workplace?

      How to Answer

      Problem-solving and dispute resolution are fundamental skills to possess and will likely be a question your interviewer will ask. Have a prepared example ready for a time you solved a problem at your last position.

      Written by Michelle Clark on June 16th, 2022

      1st Answer Example

      "In my most recent position, we had a consistent problem with employees showing up late for their shifts or calling in sick at the last minute. Rather than the typical documenting and reprimanding style, I decided to track the results of an accountability reward system. For 180 days, my employees received a reward for coming to work 10 minutes early. I also added a bonus for every month with zero sick days. In the end, we awarded those with perfect attendance a $600 bonus. The bonuses cost us less money than the cost of lowered productivity due to absent employees. The program was a success, and upper management chose to keep it implemented for another six months. We will re-assess in December, but it seems to be working very well. If I were to be hired, I'd bring that same sense of problem-solving and positive reinforcement to the Verizon team."

      Written by Michelle Clark on June 16th, 2022

      2nd Answer Example

      "Currently, as assistant manager, I resolve problems daily. The most recent resolution process I was a part of included a customer complaint about a defective product. I resolved her concern by listening to her, apologizing, issuing a refund, and offering a replacement product. I am no stranger to dispute resolution, problem-solving, and creative customer service, and I believe my approach would be in line with the customer-focused approach Verizon espouses."

      Written by Michelle Clark on June 16th, 2022

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