Verizon Communications Internship Interview Questions & Answers
Availability
1. What hours can you work?
Why the Interviewer Asks This Question
Depending on the position you are applying for, there may be a high demand for less desirable shifts, there may be expectations for putting in overtime or weekend hours, or expected on-call coverage when experiencing staff shortages. With this question, they are gauging your overall flexibility and your expectations for what the role entails.
Written by Kevin Downey on June 10th, 2022
How to Answer
Best to be honest. If you have other priorities or demands on your time that aren't conducive to working lots of overtime or covering other shifts, then it is worth clarifying this now. It is better for both an employee and an employer to learn that the job isn't a good fit earlier rather than later.
Written by Kevin Downey on June 10th, 2022
Availability
2. Would you be willing to relocate to an as-yet undisclosed location?
Why the Interviewer Asks This Question
Every interview process is exhaustive, and one way to determine a good fit is by determining how familiar a qualified candidate is with the company or the position. To find the best candidates for any position and where they'd complement their team, the interviewers need to evaluate how well the needs of their company and the needs of their employees align.
Written by Kevin Downey on June 10th, 2022
How to Answer
If you're willing to travel for work or have in the past, volunteer it. If you're not open to traveling, don't say no. If you weren't aware travel was a prerequisite for the position, ask if it is. Tell them you're interested in the position and that you'd be open to discussing it further, but your understanding of what constant business travel looks like may not complement your current lifestyle. Ask more questions about the position, be flexible, and be open to negotiation. There may be room for advancement from within, for which a willingness to travel may be a prerequisite.
Written by Kevin Downey on June 10th, 2022
Answer Example
"I'm interested in the opportunity and growth in my partnership with my employer. If relocating or travel is part of that package, I am ready and willing."
Written by Kevin Downey on June 10th, 2022
Behavioral
3. Tell me about yourself?
Why the Interviewer Asks This Question
The Verizon Internship Program is a competitive opportunity. As they scout for viable candidates, they want to get to know you and your individual strengths. Gaining insights into your personality will help them determine how well you'll fit into their environment.
Written by Kevin Downey on June 10th, 2022
How to Answer
How you answer this question will inform them how closely your passions and ideals are aligned with what they represent. Gaining insights into your personality will help them determine if you are a viable fit for this opportunity, and could help guide this interview.
Written by Kevin Downey on June 10th, 2022
Answer Example
"I'm Pat. I'm passionate about travel, love listening to world music, and I really enjoy reading and am passionate about international cuisine. I'm a recent MIT graduate, excited about my career and what comes next. In my spare time, I breed designer hamsters, and have won best in the show twice at the Westminster Hamster Show, which takes place in Westminster, Texas."
Written by Kevin Downey on June 10th, 2022
Behavioral
4. What do you think innovation is? Tell us of a time when you innovated.
Why the Interviewer Asks This Question
They want to know how resourceful you are and whether you exhibit outside-of-the-box thinking. They're likewise seeking to measure your preferred working style and whether it meets their required criteria.
Written by Kevin Downey on June 10th, 2022
How to Answer
Detail the situation, what inspired you to take the approach you took, and how you achieved a positive outcome. You want your answer to exhibit determination. Frame yourself as resourceful, with a propensity to think fast on your feet. Demonstrate that you aren't easily discouraged. Where there is a will, there is a way, which is the attitude you want to convey. Meeting deadlines, overperforming, learning, and innovating is the aim of the messaging in your example.
Written by Kevin Downey on June 10th, 2022
Answer Example
"I'd describe innovation as a kaizen improvement over the way something was previously done. Whether it is innovating systems or processes to improve workflow, systems, organization, or introducing new products or services that are improvements over what came before. Basically, the successful results of outside-of-the-box-thinking, is how I look at it. At my summer job in college, we were having difficulty keeping everyone on the same page. Communication was inconsistent and often passed on verbally. So I started a weekly bulletin, which we kept in a binder in the break room. We had a page at the end of every bulletin with a list of all our staff with a checkbox next to their name. They'd check the box next to their name when they read it. This improved our workplace's communication as well as improved accountability."
Written by Kevin Downey on June 10th, 2022
Behavioral
5. Name 3 of your weaknesses.
Why the Interviewer Asks This Question
This question helps the interviewer assess your level of self-awareness and whether you're open and honest about your shortcomings. It will also help them gauge if you allow your shortcomings to control you or if you consistently pursue self-growth.
Written by Kevin Downey on June 10th, 2022
How to Answer
Go deep in a way that exhibits you are taking your career seriously. A well-intentioned shortcoming, or a growth opportunity you've self-identified that is integral to your career goals, would be a good example. Choose shortcomings that benefit the greater good. The best examples are those that have positive and negative sides.
Written by Kevin Downey on June 10th, 2022
Answer Example
"My greatest weakness is not being great as saying no. In the past, I've bitten off more than I can chew and struggled with how to communicate 'no'. Since then, I learned that not communicating my limits despite how well I manage my time leads to taking on more than I can handle, which leads me to underperforming. I've gotten a handle on this. But being a people person who is not easily offended and rarely takes things personally, saying no can be hard for me. This trait is a strength and weakness. I'm learning how to strike a harmonious balance between the two."
Written by Kevin Downey on June 10th, 2022
Behavioral
6. What are some of your strengths?
Why the Interviewer Asks This Question
Not only are they curious about what you perceive as your greatest strengths, but are interested in how your strengths will benefit their team. Your answer will likewise inform them of your confidence and self-awareness.
Written by Kevin Downey on June 10th, 2022
How to Answer
Align your merits with what they're looking for in a viable candidate based on the information available online. Advertise the strengths you feel make you well suited to the role. Make sure your answers remain consistent with how you present yourself. Remain conscious of your body language throughout the interview process.
Written by Kevin Downey on June 10th, 2022
Answer Example
"I'd say three of my strengths are my systems approaches for getting the error-free job done ahead of deadlines and with consistency. Also, I'm always staying productive, always finding more work to do when I'm ahead of the game. And I'm often stepping outside my comfort zone to do whatever it takes to help the team. My contagious positive attitude has also had an impact at work. I often set the pace and I've been told I am a natural-born leader."
Written by Kevin Downey on June 10th, 2022
Behavioral
7. Describe a time you went above and beyond your work?
Why the Interviewer Asks This Question
This question serves to reveal how you gauge the levels of your performance. Are you most happy when meeting expectations at your work? Or do you grow restless when you're not striving for career growth? Do you keep your ambitions in the crosshairs? By disclosing your innovations towards accomplishing your career goals, they'll have a clearer understanding of the kind of performance to expect from you.
Written by Kevin Downey on June 10th, 2022
How to Answer
Whether you decided to put in overtime, worked three shifts back to back to support your team in achieving their goals, or boldly faced whatever odds, you'll want to exude a consistent willingness and flexibility to go above and beyond. A willingness to do whatever it takes, without hesitation. The definition of teamwork. The decision you made could be great or small in its greatness. Above and Beyond are the keywords in this question.
Written by Kevin Downey on June 10th, 2022
Answer Example
"There was a time when a coworker needed an extra set of eyes to proof their work to try to find the source of a problem with their data. I combed over their project, looking for an error in their findings, and I immediately noticed a discrepancy, but like them, I had difficulty tracing it back to their source. They said they went over their calculations and couldn't figure it out. So I went in assuming I would quickly identify their mistake, but with no luck. So I took a break, went back to the work I had to complete, and wrapped up my work at the end of my shift. Then I took a little extra approved overtime to dive back into solving this riddle. It was then I realized, in my arrogance, that I was simply assuming I would be able to identify quickly what they missed in their calculations. Knowing I have keen attention to detail, I realized I was missing something. I was looking in the wrong place. I combed over the information they compiled. We examined it together, and we were able to determine that the error existed before they extrapolated the data from its source. Amid the research on which they based their project, two numbers had been transposed. Digging deeper, we discovered this discrepancy was the source of another problem our management had been working on. Tying our issue to theirs, we corrected the course of two projects, rather than just one. All I did was dig deeper, track it to its source, tracing it back along with the directions it branched out to."
Written by Kevin Downey on June 10th, 2022
Behavioral
8. How would your coworkers describe you?
Why the Interviewer Asks This Question
How you answer this question will give the interviewer insight into your self-awareness, how you identify your merits and growth opportunities, and how you feel you are perceived by others. It's a constant challenge for an interviewer to determine whether the person interviewed is being forthright, or doing their best to tell them what they think they want to hear to land the job. This question tests your honesty in the interview process by gauging the consistency of your answers. Your consistency in how you present yourself will show the interviewer that you'll be consistent in your work performance, thereby helping them decide if they choose to hire you.
Written by Kevin Downey on June 10th, 2022
How to Answer
What this question is more geared towards answering are your intentions and your integrity. Speak to that. How you perceive yourself may differ from how others perceive you, including the person interviewing you. So remain conscious of your body language throughout the interview process. Remain professional and strategic in your answers. Make sure your answers from one question to the next remain consistent with how you present yourself. It's common for people who are honest to assume everyone is honest like them. This is no different from when someone who is dishonest or untrustworthy assumes everyone is trying to undermine them or is disingenuous. So the aim here is to convey trust and integrity as integral to your nature and your common practice. Your answer should be relayed with confidence and ease.
Written by Kevin Downey on June 10th, 2022
Answer Example
"Pretty sure they'd say I am honest to a fault, always thinking outside of the box, and just about the most happy-go-lucky person they've met. I am trusted, a friend to all, and am frequently sought out for my input and advice. They'd say, I'm the person they want in their corner, cheering them on."
Written by Kevin Downey on June 10th, 2022
Behavioral
9. If you could be an animal, what would you be?
Why the Interviewer Asks This Question
This get-to-know-you question can come at the front or end of an interview. It again is a method to more intimately get to know you and to assess how well your personality will fit in with the other people you'd be working with if they hire you.
Written by Kevin Downey on June 10th, 2022
How to Answer
When formulating your answer, keep in mind their aim is to evaluate your personality based on your behavioral attributes. So, when you elaborate on why you've chosen the animal you chose, be sure to assign it with attributes that could translate to advertising yourself as a desirable candidate.
Written by Kevin Downey on June 10th, 2022
Answer Example
"I'd be an octopus. They are extremely flexible, adaptable, resourceful, are outstanding multitaskers, and know how to make the best of the limited time they have. They're also one of the smartest species on earth."
Written by Kevin Downey on June 10th, 2022
Behavioral
10. Why do you want to intern with Verizon?
Why the Interviewer Asks This Question
Anyone bringing on a new employee wants to gauge how well they'll complement their work environment. They'll test their like-mindedness and try to get you to reveal how in-depth you've researched the position. By testing the interviewee's knowledge of their company, they're testing their work ethic, and whether they put their all in trying to compete for the job they're interviewing for.
Written by Kevin Downey on June 10th, 2022
How to Answer
Answer with sincerity, in a manner according to your nature. Imagine yourself in the position. Ask if it feels like a good fit. Explore what interests you the most about the job posting, just to be certain it is the right move for your career pursuits. If so, be sure to incorporate their language into your own. You shouldn't solely be interested in landing any job, but more so interested in what working for them could offer your career. Showcase your knowledge as well as the thorough research you performed. If you find yourself emotionally vested in the opportunity, try not to presumptuously expect you'll earn it. Be humble yet determined and exude the confidence necessary for success.
Written by Kevin Downey on June 10th, 2022
Answer Example
"I've thoroughly explored the opportunity and tried to leave no stone unturned. Working for this company is in line with the career goals I've mapped out in my revised five-year career plan. My core values of integrity, doing the work the right way, right away, and living up to expectations feel aligned with yours...."
Written by Kevin Downey on June 10th, 2022
Career
11. What are your salary expectations?
Why the Interviewer Asks This Question
This question can come up anywhere in the interview, but it more commonly comes towards the end. This not only gauges your expectations but your self-awareness of how the interview has gone. This is where you'll show your hand and how you not only value yourself but how realistic your expectations are. Your expectations may be unrealistic, or perhaps they sell you short. Either can be revealing with your career trajectory.
Written by Kevin Downey on June 10th, 2022
How to Answer
Find a realistic goal regarding salary by doing your research. Be wary of selling yourself short. Don't aim too high either. The best way to discuss your salary expectations is to use your current earnings as a baseline. From there, contrast your current earnings with where you feel you are on your career path to where your ultimate career goals are heading. This should give you a reasonable expectation of what you should ask for. Also take into consideration any bonuses or incentives, your commute, and what kind of job market you're in. This presents an opportunity to inquire what kind of benefits they may be offering as well. Be open, realistic, and honest. Transparency is the best choice when answering salary-based questions.
Written by Kevin Downey on June 10th, 2022
Answer Example
I am currently making $65,000 a year with my current employer, with a $2000 bonus at year's end. Understanding there is quite a shortage in the workforce right now, they've offered me more if I choose to stay. Also, it seems fair to mention I have pretty good health insurance benefits through work. Traveling to this location would also be quite a commute, and with gas prices where they're at, this could put a dent in my earnings as well. I imagine, due to the distance, it would cost about $150 a week for gas costs alone. That's nearly ten thousand a year in gas.
If you don't mind, before I throw out a number, I have some questions. Do you offer health insurance benefits? Do you have any commuter benefits? Is there a remote work option available for this position? Do you offer yearly bonuses? Are you at liberty to disclose the budgeted range you are able to offer for this position? Are there any other perks worth mentioning?
Written by Kevin Downey on June 10th, 2022
Career
12. What are your short/long-term professional goals?
Why the Interviewer Asks This Question
This delves deeper than your five-year career plan. What they want to know now is what your end game is.
Written by Kevin Downey on June 10th, 2022
How to Answer
When answering this question, speak to the level of your ambition. They don't expect every candidate to aspire to be a CEO or CFO. Yet if that's your aim, be sure you have an understanding of the trajectory involved in getting there, so you're well equipped to answer any follow-up questions in this regard. It is also fine to answer with something as simple as excelling in your job while gaining tenure and training the future leaders of your branch.
Written by Kevin Downey on June 10th, 2022
Answer Example
"I want to build a legacy for my family and pass something down to my kids. So many in our previous generations relied too heavily on an economic lifestyle that simply wasn't sustainable, and they've nothing to leave behind except debt. But I'd like to set the future generations of my family up for greater success than my ancestors. I would like to accomplish all the goals I set out for myself throughout my career. I want to feel accomplished and proud of my legacy. Knowing I've contributed towards building something that will outlast me with a positive impact. Only then can I can ride off into the sunset. What does that look like for me? Being a mentor to those new to our team, being a resource for any and everyone, and building my seniority, becoming tenured and eventually retiring with a nice pension, taking pride in providing for my family all these years and beyond."
Written by Kevin Downey on June 10th, 2022
Career
13. Where do you see yourself in five years?
Why the Interviewer Asks This Question
How you answer this question will offer insights into your ambition and your intentions for your career. It'll also reveal how familiar you are with them, how familiar you are with the position, and how your future aligns with the opportunities they'll provide.
Written by Kevin Downey on June 10th, 2022
How to Answer
If you haven't already, put together a couple of five-year career plans. Start with creating one starting from your college experience. Next, determine where you currently stand on your trajectory of that plan and build another five-year plan from there. Following this exercise, you should be ready to revise your five-year career plan every year, determining where you are and where you are going.
Written by Kevin Downey on June 10th, 2022
Answer Example
"I'm a firm believer that one's self-development should be as never-ending as one's determination. Perhaps you've heard a person can drive from coast to coast in the dark, only seeing as far as one's headlamps allow. I've always identified with that. One can surmount seemingly unachievable goals by breaking them down into smaller, easily attainable goals. I put this concept into practice whenever I can. To illustrate this, I have a five-year career plan which I recently updated. I update it at least once a year, depending on how close to the mark I am at hitting my goals. If you'd like to see it. I brought it with me."
Written by Kevin Downey on June 10th, 2022
Communication
14. When was the last time you asked for critical feedback?
Why the Interviewer Asks This Question
The interviewer is interested in learning more about your approach to your work. They're curious if you frequently seek feedback, or if you wait for others to come to you. Doing the basics of your job and assuming that no news is good news isn't necessarily a sign of leadership, but a red flag of putting in the bare minimum. Your interviewer wants to know where you stand in this regard.
Written by Kevin Downey on June 10th, 2022
How to Answer
The term "you're in charge of your own development" rings true here. The appropriate answer to this question isn't in providing a single example of where you proactively sought feedback, but in how frequently you do so. "Always ask questions" is solid leadership advice in this context. This is the moniker of a person whose norm is striving to go above and beyond.
Written by Kevin Downey on June 10th, 2022
Answer Example
"Whenever I am learning something new, I always seek feedback. I have always been wary of presumption and rework. I find rework discouraging, and I pride myself on enjoying my work and having a positive outlook. So I try to strike a balance between proactively seeking feedback and being self-sufficient. I don't just limit external input to one person either. Everyone has something different to offer, so the more resources I can tap into, the better my work will be. I guess I've always chomped at the bit, per se. The sooner I can get versed in something, the sooner I can overachieve."
Written by Kevin Downey on June 10th, 2022
Communication
15. Tell me about a time you had to make an unpopular decision.
Why the Interviewer Asks This Question
This one is a balancing act. Not only does this high-pressure question test how you respond under the pressure of the question itself, but it likewise tests your outlook. You'll want to focus not on any one person, but frame your answer by presenting the situation. Avoid framing yourself as unpopular. Instead, frame the decision as unpopular, but made on behalf of the greater good.
Written by Kevin Downey on June 10th, 2022
How to Answer
Explain why your decision was unpopular. Delve into why you decided to move forward with your course of action, the pushback you received, and how you responded. Detail how you got others behind it, and the impact of the outcome.
Written by Kevin Downey on June 10th, 2022
Answer Example
"We had a supervisor who was struggling to motivate their crew. To incentivize, this supervisor was abusing the manager's expense account, treating their crew to breakfast at the end of each shift. Their productivity hadn't increased, and expensive breakfasts were being taken for granted. My superiors asked me to address this. My conversation with that supervisor had little impact. I was in charge of scheduling and traded shifts with this supervisor. They didn't prefer the midday shift. Neither did I prefer the morning shift. At first, it upset the morning crew that they had to provide their own meals. But under my supervision, productivity and morale improved, and our superiors were able to further develop and direct the supervisor who was struggling with incentivizing their crew."
Written by Kevin Downey on June 10th, 2022
Communication
16. How would you handle a conflict between you and a co-worker?
Why the Interviewer Asks This Question
They're aiming to get a glimpse of your mediation and negotiation skills, as well as your interpersonal skills. The interviewer needs to know how adept you are at working swiftly towards a communal end goal. They are also curious if you have issues with people in positions of authority, or if you strive to preserve the peace and exhibit respect for your superiors.
Written by Kevin Downey on June 10th, 2022
How to Answer
When an interviewer asks you how you deal with conflict, never focus on any one person as the source of the conflict. Exemplify the situation and focus your example on the solution rather than the problem (this is nondefensive communication 101). Let's say you were working on a group project and you had a disagreement with someone on your team. Explain the steps you took to work through it. Taking a thoughtful approach by listening to the opinions of others is always a good place to start! Show that you took the initiative and stayed calm to resolve the situation!
Written by Kevin Downey on June 10th, 2022
Answer Example
"A co-worker was interested in competing for a leadership position. A new location was about to open and several employees were enticed by those few leadership positions which were about to open up. I liked this coworker and offered some suggestions to help them out. But they took the advice all wrong and accused me of trying to undermine their efforts in landing that promotion. But my only motivation was helping them out. So I took a step back and waited for things to settle. I then made extra efforts in my daily interactions with them to convey I was a fellow member of the team only interested in supporting their efforts. After they were passed up for the promotion, I told them I was sorry they didn't get the promotion. They then said they were sorry I didn't either. I then told them I never threw my hat in the ring, and that promotion wasn't conducive to my goals. They acted surprised, and a little embarrassed. After that, our relations returned to normal."
Written by Kevin Downey on June 10th, 2022
Customer Service
17. How would you deliver consistent excellent service to Verizon’s more challenging customers?
Why the Interviewer Asks This Question
This question is layered. The interviewer trying to get an idea of who you are, of your communication skills, as well as your focus on a WOW customer experience. They're also keeping a keen eye out for any red flags.
Written by Kevin Downey on June 10th, 2022
How to Answer
More often than not, people evaluate exemplary customer service as being heard, validated, and treated fairly. The idea of fairness may vary from person to person. But understanding this gives a deeper insight into the adage 'The customer is always right.' This term isn't meant to be taken literally. It more so conveys that good customer service is understanding, relating with, and delivering on expectations. Meeting those expectations equates to good customer service.
Written by Kevin Downey on June 10th, 2022
Answer Example
"I was on the phone with an unhappy customer. As soon as I took the call, they were quite aggressive. I realized they weren't adept at non-defensive communication. So I took notes, distilling facts from their emotional output. Once I had a clear and objective lens of what the situation was, I could aptly and calmly mirror their grievance back to them in a more impartial way. Once they affirmed my understanding of their situation was correct, I was able to empathize with and calm them. From there, I maintained a calm and steady patient approach, and the call ended amenably. I think it's the same when communicating with anyone. Everyone wants to feel heard, everyone wants to be treated with respect, and everyone seeks validation. So whenever I'm communicating with our customers, I engage, actively listen, mirror back to them what I feel they're communicating, and validate their needs based on their perception and their reality. I'll present the situation back to them with the external components that may have been outside of their perspective. I'll share with them my knowledge, and the avenues I can explore to help them, and do my best to keep the communication as amenable and as transparent as possible. Show them that you're putting thought into it, exploring all options before reaching an outcome. In the end, by using whatever resources you have, you have to determine how much that customer's loyalty is worth and do all you can to deliver the best customer service experience you can to earn their brand loyalty."
Written by Kevin Downey on June 10th, 2022
Diversity
18. When have you worked among a diverse group of people?
Why the Interviewer Asks This Question
Changing demographics and the scope of the global economy require an understanding of diversity and multiculturalism. Diversity questions are one way a future employer can learn more about your big-picture scope of innovation.
Written by Kevin Downey on June 10th, 2022
How to Answer
Changing demographics and the scope of the global economy require an understanding of diversity and multiculturalism. Diversity questions are one way a future employer can learn more about your big-picture scope of innovation.
Written by Kevin Downey on June 10th, 2022
Answer Example
"At one point in college, I worked at a store in a very diverse neighborhood. That was a pretty exciting experience in that everyone from different walks of life worked under one roof. It was probably the most dynamic and innovative crew I've ever worked with. Everything was outside of the box. We were a pretty great team. I still swing by and take the time to say hello when I'm in the area."
Written by Kevin Downey on June 10th, 2022
Education
19. Why did you choose your major?
Why the Interviewer Asks This Question
Similar to choosing your college, they are interested to know what drove you to choose your degree. Primarily, they're looking for your motivators, as well as how seriously you are pursuing the career your degree has to offer.
Written by Kevin Downey on June 10th, 2022
How to Answer
If you feel like you, just fell into your career, or chose your degree because it seemed easy, map out the narrative of your journey. If you find your work easy, it is likely because you are good at it. Being good at your job is rewarding, which is a motivator. Meditate on how your pursuits have inspired you to get to where you are today.
Written by Kevin Downey on June 10th, 2022
Answer Example
"I'm a nerd. I was in the science fair for my high school every year and won first place in my junior and senior years. Being involved in that kind of work made me feel more alive than anything else I've done. So, when I started college, I wasn't sure where I wanted to take my degree, but I liked the degree programs and started off testing the waters, per se. But pretty quickly, I knew what excited me most..."
Written by Kevin Downey on June 10th, 2022
Experience
20. How was your attendance at your last job?
Why the Interviewer Asks This Question
Every business strives to be a well-oiled machine. This is often achieved through the functionality of a team, where each member has strong organizational and time management skills. This direct question allows for your interviewer to study your body language and tone as a way of gauging the honesty of your answer, gauging your stress responses and your consistency with the other questions you've answered.
Written by Kevin Downey on June 10th, 2022
How to Answer
If you had attendance issues in the past, detail how you've overcome them. Do not lay blame on extenuating circumstances, such as your bus being delayed or it not stopping at your stop. The responsibility ultimately falls on you to problem solve your own logistics in getting to work on time.
Written by Kevin Downey on June 10th, 2022
Answer Example
"Attendance is very important to me. I keep my day organized and stick to my routine as much as possible. No matter what alarm clock you use, the snooze button is there. I never hit mine. I keep a jar of chocolate-covered espresso beans next to my bed. When my alarm goes off, I grab a few of those and pop them in my mouth. Then I'm ready. I have a strong track record of showing up early to my shifts. This gives me time to stroll through work, say my hellos, check in on an individual level while keeping a sharp eye out for any details which might catch my attention. Then I check my inbox and review anything new or urgent. I review the priorities I tracked the evening before, adjust them accordingly, explore my resources, and get to work. If I have a lot on my plate at work or at home, I evaluate every piece of the puzzle. I ensure it all fits into my week. Just spending that bit of time at the forefront to strategize my week comforts me. I'm proactive, I guess. Reaction is rarely sustainable, in my humble opinion."
Written by Kevin Downey on June 10th, 2022
Experience
21. Tell me about a time your work didn’t go according to plan. What did you do?
Why the Interviewer Asks This Question
This question will assess your leadership skills, your ability to take responsibility for your actions, how you deal with setbacks, and what you learn from these experiences. If the setback was the result of an unforeseeable circumstance, provide the scope of what parts were successful and what you learned from the experience.
Written by Kevin Downey on June 10th, 2022
How to Answer
Use examples that reveal your ability to adapt, detailing how quickly you reacted and the logic behind your course of action. Avoid examples that reflect poorly on your performance. Describe the situation, the obstacle, and how you ultimately overcame it.
Providing examples where you dealt with disappointment is fine. How you deal with disappointment could be the point of your answer. But this is also an opportunity to show yourself as a half-glass-full person, by sharing an example of a campaign that worked out better than you had planned.
Written by Kevin Downey on June 10th, 2022
Answer Example
"We'd done some pro-bono work for a local non-profit. We were interested in converting some of their donors into clients for our firm. There was a thank you function after the fundraiser. We'd provided a bit of swag for this event and were looking forward to networking with the donors. After everybody arrived and the mixer was underway, the guests got alerts on their phones to seek cover due to a tornado warning. The weather turned ominous, and the benefit didn't go as planned. Later, we converted some of them to clients, but not to the degree we'd hoped. I was proud of the turnout, proud of our success in the delivery of the event, and have no doubt it would have exceeded our expectations, if not for that freak weather event."
Written by Kevin Downey on June 10th, 2022
Experience
22. Tell me about a time when you took on more work than you could handle and were unable to complete your assigned work.
Why the Interviewer Asks This Question
They want to make sure a candidate has a strong sense of self-accountability, the ability to take ownership of their mistakes, and an ability to learn and grow from such setbacks. Making mistakes is human. How we deal with and remedy a mistake comes down to exercising good judgment and knowing when asking for help is appropriate. Many times, a person might feel fear of being judged for a mistake they've made. How they confront their fear, and the situation, is the true test of their character.
Written by Kevin Downey on June 10th, 2022
How to Answer
Keep your eye on the big picture. Describe the situation, the obstacle, and how you overcame it. Exhibit your ability to adapt, detailing how quickly you react. Reveal that you ask for help when you've taken on too much work or have fallen behind. Send the message that you are more supportive of your superiors and your team when you are honest about your limitations. Intentions to over-perform won't go very far if those intentions weren't actualized. So avoid examples that reflect poorly on your performance.
Written by Kevin Downey on June 10th, 2022
Answer Example
"Early on, I wanted to display myself as an overachiever by taking on anything and everything all on my own. But I realized this was hurting my performance more than it was helping. I bit off more than I could chew. I was afraid of admitting it, worried it would reflect poorly on me. Once I realized I needed to recruit help or risk over-promising and under-delivering, I asked for help. I came to realize my supervisors were distributing the workload based on what every member of the team promised to deliver. When one person on the team takes on too much work, which later needs to be redistributed, it hurts the big picture goals of the team and sets everyone else behind. Since then, I have learned to take on fewer responsibilities. Then when I'd finish early with high-quality results, I'd step up to help wherever I was needed."
Written by Kevin Downey on June 10th, 2022
Experience
23. Describe the skills, qualifications, projects, etc. that would help you succeed in this role.
Why the Interviewer Asks This Question
Notice with this question the interviewer didn't directly ask about your work history. This question is similar in nature to them asking why they should hire you. Your resume got you this far, but without knowing how wide the interview pool is, there is no way to know how you compare to the competition. They want to get to know you and identify your difficult to quantify strengths. So this question is designed to give you an opportunity to advertise the merits and transferrable skills which make you unique.
Written by Kevin Downey on June 10th, 2022
How to Answer
Take a few minutes to walk the interviewer through your work history, highlighting the most relevant positions you've held and the soft skills you've gained which apply to the role you're applying for. Display your commitment to your career path, exhibiting a passion for your field and enthusiasm for where it'll lead you. List off some of your more noteworthy transferable skills. This can include creative problem solving and innovation, above-average communication skills, active listening skills, time management skills, a growth mindset and an eagerness to expand your comfort zone, emotional intelligence, and maturity, interpersonal and collaboration mindsets, flexibility, and adaptability.
Written by Kevin Downey on June 10th, 2022
Answer Example
"I am consistently even-keeled. I have a strong sense of emotional maturity, great time management skills, and outstanding conflict resolution skills. I am an expert at non-defensive communication and an active listener, and never crack under pressure."
Written by Kevin Downey on June 10th, 2022
Integrity
24. At Verizon, we are heavily invested in domestic violence prevention. How do you feel about that?
Why the Interviewer Asks This Question
The interviewer is assessing how thoroughly you've researched the position, and if you embrace the same values as their altruistic pursuits. Finding out whether you specifically want to work for them will assist them in deciding if you're the best candidate for the position.
Written by Kevin Downey on June 10th, 2022
How to Answer
It's important to research Verizon, its core values, and how they give back to the community. Discuss your values and their alignment with the values at Verizon. Be prepared to discuss the local charity efforts that Verizon supports with enthusiasm. Demonstrate a desire to be a part of those efforts.
Written by Kevin Downey on June 10th, 2022
Answer Example
"I've researched your company's efforts to give back, and I like that you consider your charitable efforts to be another method of determining the success of your organization. Helping survivors of domestic abuse is a cause that is very dear to my heart. It's important to be an active part of the community, in any capacity. I've spent time volunteering in women's shelters. It really gives you perspective. So often in situations where someone is living with an abuser, it takes such an act of bravery to escape that situation. So often it requires leaving everything behind, and that's a scary situation. I believe that no matter how busy we are, we always have time to give back. Your values and interest in your global impact are impressive. It's one of the reasons I am so attracted to your organization."
Written by Kevin Downey on June 10th, 2022
Integrity
25. Verizon is consistently recognized by many outside organizations, including the U.S. Environmental Protection Agency, as a responsible corporate citizen, committed to sustainability. How important is this to you?
Why the Interviewer Asks This Question
This is a mark of pride for Verizon, and it is also part of the identity of its brand. How you respond will clue them to how well your values are aligned with theirs.
Written by Kevin Downey on June 10th, 2022
How to Answer
Display enthusiasm regarding this. You'll want to convey your knowledge of their accomplishments.
Written by Kevin Downey on June 10th, 2022
Answer Example
"Yet another reason why Verizon is at the top of my list for positions I am competing for. I am very passionate about the environment and protecting our homes. So many companies in the world are unfortunately contributing to this problem. It's impressive that Verizon is working towards solutions."
Written by Kevin Downey on June 10th, 2022
Knowledge
26. What is Verizon Credo?
Why the Interviewer Asks This Question
The interviewer is testing your in-depth knowledge of Verizon and studying your tone and body language, as well as your choice of words. There will be many other questions like this one. How well-rehearsed and accurate you are will convey your determination to compete for the opportunity.
Written by Kevin Downey on June 10th, 2022
How to Answer
This is an easy question to answer as the information is readily available online. Be succinct and professional in your answer.
Written by Kevin Downey on June 10th, 2022
Answer Example
"It goes like this; We have work because our customers value our high-quality communications services. We focus outward on the customer, not inward. We know teamwork enables us to serve our customers better and faster. We believe integrity is at the core of who we are. We know that bigness is not our strength, best is our strength. Everything we do is built on the strong foundation of our corporate values."
Written by Kevin Downey on June 10th, 2022
Knowledge
27. Who are Verizon’s competitors?
Why the Interviewer Asks This Question
Your interviewer wants to know how familiar you are with their brand. Branding is the identity and personality of a company and how it represents its work culture. Your answer to this question should reveal your brand loyalty and how well you'll complement their culture.
Written by Kevin Downey on June 10th, 2022
How to Answer
Your interviewer wants to know how familiar you are with their brand. Branding is the identity and personality of a company and how it represents its work culture. Your answer to this question should reveal your brand loyalty and how well you'll complement their culture.
Written by Kevin Downey on June 10th, 2022
Answer Example
"No one can compete with Verizon. But, according to what I found online when performing my research on the company to prepare for this interview, AT&T, T-Mobile, KORE Wireless, Aeris, Vodafone, Sierra Wireless, Telit, and Deutsche Telekom are listed as Verizon's main competitors. But the consistency of Verizon's customer service, as well as their product quality and innovation, sets them apart, in my humble opinion."
Written by Kevin Downey on June 10th, 2022
Leadership
28. Talk about a time when you had to lead a team on a project and were successful.
Why the Interviewer Asks This Question
How you answer this question will help them evaluate the scope of your soft interpersonal skills. It will also help them ascertain how familiar you are with navigating the five main leadership types; authoritarian, participative, delegative, transactional, and transformational, as well as your approach to each type.
Written by Kevin Downey on June 10th, 2022
How to Answer
Break down what leading a team means to you, from assembling a team to motivating them and ensuring all deadlines are met. Offer examples of the individuals you model your leadership style after. This will give the interviewer a tangible comparison to draw from.
Written by Kevin Downey on June 10th, 2022
Answer Example
"I would assign tasks not solely based on preference, but according to the skills and strengths of each member of my team. I would make sure every member of the team has a firm grasp of their time management skills. Any tasks that fell outside of their skill sets would be assigned based on who was willing to step outside of their comfort zone and less likely to suffer from task paralysis. I would then work side by side with the team, check in daily on their progress, and check in with their pain points to see if I could help address them in any way. I would adjust priorities consistently where needed and keep my eye on the ball at all times. This would include weekly or daily team meetings where everybody expressed their progress and setbacks, so everyone is on the same page and can volunteer assistance and support the team."
Written by Kevin Downey on June 10th, 2022
Leadership
29. Tell me about a time when you were in a leadership position.
Why the Interviewer Asks This Question
They're curious if you have a propensity towards leadership. This question assesses your interpersonal, organizational, and communication skills. Your answer will also show the interviewer what leadership looks like to you.
Written by Kevin Downey on June 10th, 2022
How to Answer
Contrast this question with the nuances of the role for which you are applying and focus on the details, describing your style and your approach to your work. Remember, whether this is a leadership role or one where you are working side by side with others, consider how you would lead by example and strive to be an over-achiever in your position.
Written by Kevin Downey on June 10th, 2022
Answer Example
"I started an applications and technology solutions club in college. There wasn't a club like it, so I decided to create the club I was interested in joining. This took a lot of effort. From defining the purpose of the club, creating a constitution for it, recruiting and assessing interest, electing my club's officers, to our first meeting, and spreading the word. I learned a lot from that experience. I am proud to say the club is still going strong today. New members, original charter."
Written by Kevin Downey on June 10th, 2022
Teamwork
30. Describe a time when you had to adjust to a new team.
Why the Interviewer Asks This Question
What they are asking here is how you've gone about earning credibility in the workplace. Even if you were the top performer at your last job, you still have to prove yourself when working with a new team. It takes time to establish relationships and even more time to show you have what it takes. When hired at a new job, it's natural to want to prove yourself. Your approach to building relationships while exhibiting a strong work ethic is a tricky balancing act. There are many behavior types. Your approach aims to reveal your personality type to the interviewers and how well you'll complement their team.
Written by Kevin Downey on June 10th, 2022
How to Answer
In your presentation to your interviewer, you are defining yourself as an ideal candidate. In a manner of speaking, those traits which you feel make you the perfect candidate define your brand. So, in order to drive your brand home, identify the primary things you would want others (your future teammates) to learn about you, which are consistent with the brand you introduced to the interviewer.
In order to build rapport and trust with a new team, a recruit needs to learn the ins and outs, before suggesting anything that needs fixing or improvements. The best way to evaluate what you can contribute is first working side by side with those who are more familiar with the environment. Seeking their insights, asking questions, and getting a clear understanding of their systems before you offer suggestions on how to improve upon them goes a long way. Familiarize yourself with the 30/60/90 rule: The first month of a new hire's 90-day probation period should focus on familiarizing themselves with the team, company, products/services, clients, etc. Month two should be spent studying current processes and procedures, and identifying strengths and weaknesses. In the last month, that hire should be well-grounded in the role and capable of identifying growth opportunities. Past the 90-day mark is considered an acceptable time to implement innovation.
Written by Kevin Downey on June 10th, 2022
Answer Example
"I'd start building relationships right away, revealing my work style, performing with consistency right off the bat. I'd establish respectful boundaries while building relationships without sacrificing performance. I'd set those expectations with my coworkers, and deliver on them. I'd give my coworkers the information they need to know how to communicate with me and how to work with me. By introducing these aspects to my process, I'd eliminate any grey areas and establish clear guidelines for how to work with me. I'd ask tons of questions, especially about all the behind-the-scenes stuff that I can; why they do things the way they do, and all the big picture stuff, including asking how I can make an impact in my new role, by finding out who the most successful individuals are, and what defines their success. I'd define what success looks like.
"So, I'd work on learning the ropes, gaining as much of a big-picture-scope as I can, while building relationships. I'd get to know everyone there. I'd work hard side by side with them, and keep my head down. I'd exhibit my positivity, and ask for their insights and their tips and tricks to get the work done as efficiently as I could. I'd actively listen and participate, and keep asking questions to absorb as much as I can. I'd put my all to earn my keep and build the trust of my coworkers to ensure I complimented my new team. Once I feel I've built some strong working relationships, I'd keep trying to identify kaizen opportunities and would innovate from there. I'm there to contribute and make the team stronger as a whole. That's my goal."
Written by Kevin Downey on June 10th, 2022