Describe your customer service experience.

"I have worked in clothing retail for the past decade, and in that time, I have worked for two companies in positions with progressive responsibilities. As a manager, I coordinate schedules, supervise employees, and manage supply ordering and restocking. While I train all of my employees in customer service techniques so that they are equipped to handle any request or complaint, I still engage customers on a daily basis. This allows me to get a perspective on the customer experience and see if anything should be changed or improved. I have learned how to handle complex customer issues calmly, and I regularly train in de-escalation strategies."

"In my current position at the call center, I field hundreds of calls every day assisting customers who are having issues related to their computers. Most of the individuals are already frustrated by the time I answer the call, so it is important for me to maintain my poise and professionalism at all times. I am always friendly, not fake, and I make sure to engage in active listening so the customer feels listened to. I walk customers carefully through troubleshooting, and if the problem is more complex, I explain the process to them as I work on the problem remotely. In my experience, clear communication, patience, and respect go a long way in customer service."

Talk about any work experiences you have had that required you to directly interact with customers, clients, or other stakeholders. Then, tell the interviewer what you have learned about providing excellent customer service in these situations.