"For 20 years, I was the director of a community center where people experiencing homelessness came to shower, wash clothes, receive new clothes, and engage in prayer and fellowship together. We served everyone without discrimination and worked hard to make them feel respected. Every social worker was trained to welcome each client with open arms, greet them by name, and listen to their story. Then, they would ask them what they needed. It is my firm belief that anyone needing assistance ought to be treated with human dignity."

"I am currently employed as a social worker at a domestic violence shelter. We support women escaping dangerous home situations by providing temporary shelter, assistance procuring permanent housing, food, clothing, financial assistance, and counseling. The women I work with are going through intensely emotional experiences in their lives, and I always keep that in mind when I am meeting with them and determining the best ways to help them. I treat each person with patience, compassion, and understanding. Over the years, I have found this approach not only helps the client feel more comfortable but it also contributes to the culture of safety and love that we strive for at my organization."

If you have experience with direct service, you should explain your approach to meeting with people seeking assistance. Explain your interpersonal interactions with them as well as how you manage and process their requests with professionalism. If you do not have this direct experience, explain how the work you have done in past positions has benefitted those in need.