The interviewer wants to know if you seek to learn new information when given the chance. Many organizations offer continuing education but some people don't even take advantage of it. Show the interviewer that learning new information is important to you and how it could benefit the organization.
Stryker Interview Questions
At Stryker, we value professional development and education. What is the last learning opportunity you have been able to participate in?
The interviewer wants to know if you seek to learn new information when given the chance. Many organizations offer continuing education but some people don't even take advantage of it. Show the interviewer that learning new information is important to you and how it could benefit the organization.
"I am so glad to learn that you are supportive of continuing education. The last opportunity I had was two months ago. It was a panel of speakers on how AI is and will continue to change our work. It was fascinating. I talked to a few of the speakers after and learned about the systems they are using so I can bring it back to my company for further discussion. This kind of technology would help us be more efficient in many areas."
"For example: "I was continuously relying on another colleague to do all of my design work. Her work load is very full and it would be so much faster to do it myself. I asked my leader if I could take a 2 day course to learn the design platform. She agreed so I attended and learned a lot. I did need to do some additional practicing during my own time, but I was really excited about it, so it didn't feel like work. Now, I can finish my work much more quickly since I can also do the design part."
"I would constantly be reading the industry news magazine and pharmaceutical bulletins that would come out monthly to our office. Also, I had a client who was a compounding pharmacy discussing new formulas and techniques; I went home and researched these new methods so that I could include them in my future sales pitches."Rachelle's Answer
Great answer! You show dedication to your work and your industry.Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
"Learning new skills and techniques is one of my motivating factors. I constantly immerse myself in opportunities both on a local level and national level. At my current company, we have Nexus meetings that allow physicians to better understand how our products work through a didactic course and then on to a cadaver training where they can get their hands on the product. There are excellent learning opportunities for me, too, as I have a chance to use the equipment also and understand better what the physician is experiencing."Lauren's Answer
This is a great example. I omitted the first two sentences because the rest of your response is direct and very strong. My suggested response involved minor verbiage edits.
"Currently, I take part in Nexus Meetings that allow physicians to understand better the way products work through hands-on didactic courses and cadaver training. These are excellent learning opportunities for me as well because I get a chance to use the equipment to understand better what the physicians are experiencing."Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
At Stryker, we believe in quality first in all that we do. Do you have any formal training in quality initiatives and, if so, how have you applied them to your work?
Stryker is driven to make healthcare better by providing innovative products and services that meet regulatory requirements through their effective quality system. For this question, your interviewer will be looking to hear about any formal quality training you have received and to hear how you have applied it to your work. In your answer, be sure to point out your thoughts as to why quality is important in the job that you perform.
"As you can see from my resume, I have received formal training in ASQ and Lean Manufacturing and both of these have played a major part in the success of many large projects that I have led. Through Lean in particular, teams and projects I have been a part of have seen significant improvements in turnaround times of new projects and significant cost savings that have both improved profit and projected cost savings on our customers. I'd love to bring these principles to the team here at Stryker."
"In sales, quality comes down to consistency in approach to each customer and superior product knowledge. With my current organization, we have spent significant time as a sales force training in topics like empathy, problem solving and utilizing leverage in a sales call. All of these trainings have helped me bring a quality approach as a salesman to my customers and to how I represent my organization. If hired for this position, my main goal would be to learn the features and benefits of the products I would be selling and then I would be able to hit the ground running with my customers!"
"I have taken six sigma training in the past. I like to use the five why practice of determining a root cause. In this you would ask the question 5 times to help you determine what the root cause was for your failure. In past roles, I have also worked in the process improvement of a service department. In this, we completed time studies to help us increase the efficacy of the department."Rachelle's Answer
Awesome approach to determining root cause and troubleshooting. Try also discussing how you could apply this 5 why practice to the role with Stryker.Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
"I have received and conducted training on the provision of exceptional service and the preparation of high-quality food. Quality is a key contributor to the overall experience we endeavor to create for our clients so that they will continue to choose our brands over others, and are prepared to pay a premium for this brand."Rachelle's Answer
You show a complete understanding of the importance of training quality and a dedication to providing excellence. Nicely done.Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
In your job, what does delivering results mean to you and how have you shown your ability to do this in your work?
As one of the leading manufacturers of medical equipment in the world, Stryker prides itself on delivering results to their customers. But, results can vary from job to job and your interviewer will be looking to hear that you understand what it is you will be performing and delivering in the job that you are interviewing for. For this question, make sure to research the role you are interviewing for to find out the purpose of the work and then turn that knowledge into what driving results will mean in the work that you'll be performing. Draw on your previous work experience as well to talk about how you remained focused on your performance and delivering results.
"In research and development, delivering results can be a tricky nut to crack. I think one of the important things to focus on in our world is timeliness for new product launches and this starts with speeding up market research. Some R&D projects I have been a part of spent way too much time in the research phase and we were behind the 8-ball when competitors were releasing similar ahead of us. When we made an effort to speed up research process, the development and launch phases put us a step ahead of our competition."
"Working in quality, delivering results comes down to analytics and measurements both before and after new initiatives are rolled out. I'm a huge analytics person and I use post-process analytics to break down successes and failures in the work that me and my team perform. I am humble enough to know when an initiative doesn't go as planned and that is always an opportunity for further improvement."
"In my role, delivering results has meant meeting/exceeding the HR goals, which have been designed to support the overall business objectives. This may mean an increase in employee engagement, a decrease in time to fill vacant positions, promotion of internal candidates, or an increase is leadership satisfaction. It may mean we exceed charitable donations by 5%. I have been successful in decreasing the number of days it takes to fill a job and increase engagement."Rachelle's Answer
Very nice overview. It's also good that you include some ways in which you have been successful. If it is not confidential information, it would be nice to add specifics regarding the reduction in days it takes to fill a job.Was this answer helpful? Yes (0) or No (1)Thank you, your vote helps us display the best answers.
"Delivering results means meeting the desired outcome with quality outputs on time. An example I did this was when we needed to hire 50 new hires ASAP for an unforeseen new product launch. In 40 days, I had all employees interviewed, on-board, and started within our company, 17 days before the launch went live."Rachelle's Answer
Your initiative and speed are very apparent in this example. Hiring 50 people in such a short time frame is a great accomplishment and a solid example of delivering results!Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
When starting a new job, what are steps you've taken to develop a 30, 60, 90 day plan for yourself?
The interviewer wants to make sure you'll acclimate quickly and have concrete goals to set the path. Show them that you plan out your goals but also recognized you need your team to help.
"I like to take the first week to meet people and look at the data to see what the story is. also love to ask questions... many times, people within the department have thoughts and feedback that becomes really important. I then start carving out the 30/60/90 day plan and ask my leader for feedback to see if s/he agrees or has any other initiatives they believe are important that I've missed. Keeping the lines of communication open is very important at the beginning!"
"I discuss with fellow reps with what they think attainable goals are and how they performed within the first 30/60/90 days, and I would work with my manager closely on how the territory should be managed in that time period. I would then write down my own goals of what I think I should accomplish in those 30/60/90 days periods."Rachelle's Answer
It seems that you are very focused and organized, ready to set and exceed goals.Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
"When starting a new job in the first week or two, I would want to meet with the team to get a feel for how things are going and what challenges they are having. I would also want to talk with the senior members to ensure them I am here to support them and will need to rely on them and their product knowledge until I get up to speed. Over the next 30 days, I would want to become knowledgeable about the products and then start to develop small improvements we could make as a department."Rachelle's Answer
Your approach is very professional and shows a lot of respect for the team you would be joining/leading. Great answer!Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
Accountability is taken very seriously in all that we do here at Stryker. How do you ensure that you are accountable for your word in following through on what you say you will do?
Stryker holds accountability as one of its four primary values and the organization prides itself on doing what they say they are going to do. Your interviewer will be looking to gauge your accountability in your work by having you speak about how you ensure that you are accountable to your colleagues, leaders and customers in your work. In your answer, describe how you stay organized in your work when multi-tasking and how you use communication to effectively follow through on your promises and commitments to those that you work with. Make sure to speak on customer service and the importance that your word plays in that.
"In my current sales role, I am responsible for a current client base of just under 100 companies. These places are all over the country, in different time zones, and I receive calls and emails at all moments of the day. With the large client base, I keep my self organized utilizing my tasks list and calendar in Outlook. Every day, I make sure that I update my to-do lists and keep on track of things when I am back in the office to process new orders and new requests. When speaking with my clients or emailing them, I always make a priority to give timelines for action. As long as I do this, my customers are very appreciative and even willing to wait a day or two if I'm on the road."
"Engineering requires us to work with many different customers, both internal and external, and my word is my bond with them. My word starts with timely communication and setting expectations for my projects that I'm working on with others. By setting realistic expectations and communicating them, my customers are very satisfied with what I do. Then, my accountability is reliant on my ability to stay organized in my work and to stay on top of my tasks for my customers. I am a written lists person and I utilize a written task list. Once or twice per week, I re-prioritize the list to work on urgent needs first and I also stay in communication with my customers if deadlines need to move."
"The ways I ensure accountability is by writing daily, weekly, and monthly to-do lists and to check each off as I go along, so I never miss anything. Also, having all correspondence with customers or fellow employees documented via email; if anything was to go wrong, there is documentation of what happened and what was said."Rachelle's Answer
It seems you have a reliable approach to keeping yourself organized and accountable for your tasks. Do you use any specific tools, apps, or software to make this happen?
"I ensure accountability by writing daily, weekly, and monthly to-do lists and checking each off as I go along, so I never miss a thing. I do this inside of (XYZ app). Also, I have all correspondence with customers or fellow employees documented via email. This documentation holds me accountable. If anything were to go wrong, there is documentation of what was said."Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
"I utilize a few different options that I have available to me to ensure tasks are getting completed. I use my calendar in my email to ensure meetings are kept track of and long term projects by setting myself reminders. I also use a white erase board at my desk to keep track of items that I am currently working on an can remove once they are completed. Lastly, I use Salesforce to assign tasks to my team members so that it is tracked and reminders can be set as well."Rachelle's Answer
You seem highly organized and accountable for your work. The details you add are very helpful!Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
At Stryker, we do a lot of cross functional team projects. Tell me about a project team you've been on and your role.
If you thought group projects ended in college, you were wrong! Most organizations have their share of project work as well as the day to day work and Stryker is no different. Due to the large number of specialty medical products that the organization produces, teams work cross functionally . Walk the interviewer through a successful project where you played a big role and had large ownership.
"At my company, I was selected to represent my department in a larger project team to implement a new CRM system. We met weekly, sometimes twice a week for about 12 months, My role was to make sure our old CRM system data converted into the new one and that it was organized in a useful way. I collaborated with IT as well as the project manager for the new system to make sure the data was useful and organized. When the new system launched, our old and rich data was there and useable so that we could maintain relationships we our customers seamlessly."
"For example: "In college, we had to do a big project in my Marketing class where we created an advertising campaign for a local business. I was in a group with 4 people, none of which I knew very well. We started talking to figure out where people's strengths were and there was clearly a person who was more technical, one who was a really good presenter and communicator, a financial person, and me, the creative person. We all had our own lanes, but came together to help on the different pieces. We pitched our idea and the business we had modeled, actually wanted to implement the majority of our ideas."
"In my role with SJM, I had cardiac counterparts that worked in the same hospital as I did. I worked closely with the TM's and its management on several occasions to work on bundling deals for the Hospital that would create more robust purchasing opportunities for the entire organization. I coordinated several cross-functional meetings with their RD team and ours and worked to streamline price efficiencies for both product lines."Lauren's Answer
The specificity of your response is exactly what an interviewer is looking for. I provided potential follow-up questions you should think about, in preparation for an interview.
"“What was the outcome of this collaboration?” “How did you measure the success of the collaboration?” “What important lessons did you take away from this collaboration?”"Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
"Each brand within the hotel chain was tasked with launching a service excellence program-specific. I, along with three other trainers, was tasked with training all current associates through a 10 module program within six months and ensure all new associates received the new training concurrently. There was a different program for the management team. The training was a blended program, so it involved some instructor-led, on-line, and experiential learning. As the LMS lead, I needed to create all the courses, enroll all associates, and track their progress. Along with the other instructors, we mapped out the training schedule."Rachelle's Answer
This is a perfect example of being highly involved with other departments, teams, and employees. Which skills and characteristics, unique to you, did you deploy for this to be a successful launch?Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
At Stryker, we believe in finding the most efficient ways of doing things. How have you used technology to be more efficient?
Think about ways you have to utilize technology to the fullest but also how you have learned something new and added value with the new tool.
"We just implemented all of the Office 365 tools. There are more programs than I can imagine in that suite, so in my free time, I've been looking at as many as I can to see how we could incorporate these tools into our process. I found a scheduling app that I am testing right now to save some of the back and forth with clients as we try to schedule conversations. It has saved me at least 2 hours a week so far, so I'm planning on rolling it out to my team next month."
"For example: "I love finding any means of technology that helps me save time, both at work and at home. I recently began using an email application that uses machine learning to automatically reply to emails for me. Just with that quick implementation, the application has already saved me countless minutes every day."
"Fortunately, we live in a technology-driven age where we can use notebooks, calendars, contacts, and all technology that is at my fingertips to become most effective."Rachelle's Answer
This is a good start! Try walking the interviewer through some of your favorite tools and then include a specific example of how these tools helped you in a particular situation.Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
"I endeavor to use technology to make the administrative side of HR more efficient so that HR team members can spend more face to face time with our internal clients. There has been success with this in some organizations, and resistance in others where the paper copy is seen as a security blanket."Rachelle's Answer
Good start! Could you add more detail regarding the type of tech you leverage to make this happen?Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
In the medical device industry, we are highly regulated by the FDA and other entities. What experience do you have working with regulatory bodies?
The medical device industry is one of the most highly regulated spaces to be in. Tell the interviewer what exposure you have had in this space. If you haven't had this yet, be honest, but also acknowledge that you know what they are talking about.
"In my current company, I work on a team with those in government relations on the device that I manage. I work with our engineers and scientists to make sure we are proving and testing all the claims we are making about our product. The government relations team is actually the ones with the regular contact with FDA but I help to support their work to make sure we have approval."
"For example: "I have never worked in the medical device space, but my company has other regulatory bodies that have regulations we need to follow, so I am accustomed to reporting and adhering to certain standards. I'm confident I could quickly learn all the elements I need to regarding the FDA very quickly."
"In my current role, I have had experience in working with the Consumer Products Safety Commission and introducing two recalls in the last year."Rachelle's Answer
Good start! If possible, speak a bit more about the work and hurdles that you came across while dealing with the commission and the recalls. There is a lot of great information you could speak about here, highly transferable to the role with Stryker.Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
"I have worked in industries that are regulated by Food Safety, Work Safe, and Canadian Labour Code."Rachelle's Answer
Good! The interviewer should be happy that you are capable of respecting the importance of compliance in these industries.Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
We value integrity in the workplace and foster an environment where our employees do what is right at all times, even when shortcuts may make life easier. Talk about a time when your integrity was challenged and how did you handle that situation?
Some would define integrity as doing the right thing, even when nobody is looking. Stryker holds integrity as one of its core values and they expect that their employees work with honesty and integrity in their work. For this question, your interviewer will be looking to get a sense of your integrity by having you talk about a time where it was challenged in the workplace. Talk about a sticky situation you have been in and how you handled that. The situation could be many different things, but just make sure it was one where someone was asking or requesting you do something that wasn't right and you stood your ground to do what was right.
"In my first job out of college working as an electrical engineer, I was tasked to be on a project team that looked at our materials we were currently using to see if there were more cost efficient alternatives. From the electrical perspective, a few of the cost saving items would have potentially had hazardous safety impacts and I didn't hesitate to speak up from my perspective. Sometimes, a more expensive product is worth the better materials and the group wholeheartedly agreed. I was just glad I was asked to be a part of that team to give a voice from the engineering perspective."
"Working in the manufacturing setting, I can honestly say that my integrity has only been challenged only a small handful of times due to great policies and procedures that are in place from a managers perspective. A couple of years ago, I had to terminate an employee that I was pretty good friends with outside of work and it was one of the hardest things that I've ever had to do. We had worked side by side for many years prior to my promotion. After investigating poor performance on the job and walking through all of the disciplinary actions leading up to termination, I knew that we were making the right decision from the organization's perspective and this made walking through the termination much easier. The fact that we had documented and went through the proper disciplinary steps made the termination much easier on my employee as well and we still remain friends to this day outside of work."
"While working in my previous quality role, there were opportunities to skip out on testing to shorten up our timeline. As the voice of our customers within the department, it was up to me to hold others accountable and ensure that all required testing would be completed before we implement a solution. It would happen when our customers would give us a list of testing they believed we should perform, and our engineers did not fully agree with it. It was my job to explain the customer's reasoning of the importance."Rachelle's Answer
It would have been a tough position to uphold, but your integrity remained intact. Very good example!Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
"I was working at a start-up that was in expansion mode, hiring new reps at a very rapid clip. The business was booming, and at the same time, our compliance department was delivering new and mandatory guidelines. It felt at times that we couldn't keep up with both the workload and the changing guidelines, so I scheduled a weekly conference call with the compliance team. Additionally, I asked the team members I was responsible for to schedule to do the same thing so that we could stay on top of this very important initiative."Rachelle's Answer
This answer focuses on your ability to maintain compliance; however, the interviewer is asking about a time when your integrity was challenged and how you handled the situation. If the question were "How do you ensure compliance in your work, in an ever-changing industry?", for instance, this would be a stellar response.Was this answer helpful? Yes (0) or No (3)Thank you, your vote helps us display the best answers.
At Stryker, we need outside the box thinkers to continue to innovate our company so we can stay competitive in the medical device industry. Tell me about a time you thought about something differently or proposed a new way of doing something.
The interviewer wants to learn about your creativity and ability to come up with new ideas. Share with the interviewer your idea, but also if it was executed and how the situation turned out.
"I started at my company with a staff who had been there a long time. I'm a big believer in Lean Six Sigma principles and I saw a ton of waste in our process. I took some time to get to know the people and learn the current process fully, but then I suggested new ways to streamline our operations such as consolidation vendor agreements, leveraging some of the global contracts we have and have people 'own' more of their own process instead of handing it off to others. Because I had built relationships with the people in the department first, they were more open to the change. Within the first year, we were able to produce 30% more revenue with no added staff because of the changes I recommended."
"For example: "As a new grad, I was on a lot of project teams. There was an assignment in one of my marketing classes where we had to think about new solutions to generate leads for a real small business in our community. I did my homework on the company and researched the competitors and main demographic of the customers. I recommended doing a targeted re-targeting campaign on the largest competitor's website. They liked my idea and decided to give me a small budget to try out this campaign. I was able to increased traffic to their website and the number of people who subscribed, so they were really pleased."
"In my current role, the physician is always the main focus. I identified that the clinician that saw the patient prior to their surgery was the mid-level provider. I worked with my leadership team to develop a mid-level training program that provided training and product understanding to the mid-levels in high volume offices to help grow our business exponentially over a 12-month rolling year. This training led to numerous product implants."Lauren's Answer
Great example. I cleaned up some of the wording.
"I am a person who continually looks for areas of improvement, and I recently spearheaded a new training program that has boosted numerous product implants. Our old way of thinking focused solely on the physician. I took a step back to identify clinicians as vital mid-level providers. I provided my observation to the leadership team and, together, we created a training program geared towards mid-level employees in high volume offices. The program aimed to widen product understanding, and has become extremely successful."Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
"I started with my company while they were experiencing their first significant expansion and so I was the least experienced of my group. I spent several weeks learning about the process and forming relationships with my cross-functional partners. When my team ran into a logistics issue about five months in, I was able to solve the problem by leveraging logistics partners I had identified on my own in the field. Because I had built relationships within my company, my efforts were welcomed, and it ultimately saved a lot of business."Rachelle's Answer
Excellent response! Well laid out, easy to follow, and a successful example.Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
At Stryker, we believe in continuous feedback so we can all improve. When is a time you received constructive feedback?
All companies need people who can take criticism and give it without feeling weird or sensitive about it. Demonstrate to the interviewer how you have used a piece of constructive feedback to improve and get better.
"In one of my reviews, I received feedback that I didn't delegate enough and therefore, it made it seem like I didn't trust my colleagues. I really took that feedback to heart. I took a look at my work load, which was really high, and made some priority buckets. There was one bucket of work that was very low risk and I distributed it to my team. One team member did a really great job so I was able to give her some of the more complex projects."
"For example: "I received feedback that everybody knows what I am thinking from my non verbal expressions, especially in meetings. That was really tough feedback to hear. That entire next year, I worked very hard to ensure my facial expressions were positive and neutral versus worried or anxious, no matter what the content of the meetings were about. It was a tough exercise, but I'm glad I received the feedback or I would not have known this."
"When I first got into my role as a supervisor, I was told by my team members that they felt their questions were not getting answered. To fix this, I created an action item spreadsheet that logged all their questions and suggestions, and here they would be able to see answers. Along with this, the person who had the original question would get the answer in person. The spreadsheet was shared with everyone so that the entire team could view it at any time."Rachelle's Answer
This is a great initiative! You took solid action on the feedback that you received, showcasing your strong leadership skills.Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
"I have been told in reviews that I don't delegate enough work out to my team and that I take on too much of the workload. With throrough introspection, I understood this to be true and learned quickly from the feedback and began delegating more lower risk tasks to my clinical team. This in turn lightened my workload so that I could focus on sales oriented tasks and also made my clinical team stronger also."Lauren's Answer
Fantastic response. This is a tangible example that allows the interviewer to know your personality and work style. I made minor edits to round out your response. See below.
"Previous Performance Reviews expressed my lack of delegation to my team and my top-heavy workload. With thorough introspection, I agreed with this feedback, and expeditiously devised plans to delegate lower-risk tasks to my clinical team. In turn, this lightened my workload such that I was able to focus on sales-oriented tasks while making my clinical team stronger and more empowered. I welcome constructive feedback because we can all become stuck in a routine or system. Feedback allows me to take a step back, evaluate my processes, and enhance the situation."Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
What is a work accomplishment you feel very proud about that you'd like to share?
Everybody has that shining moment in their career that they look back on and feel good about. Share a work accomplishment that is significant to you and let the interviewer hear the passion in your voice.
"I have been selected to the President's Club 3 years in a row. The first year I was selected, I am especially proud of because I was given a territory that was performing really terribly. I didn't know if I'd be able to turn it around. With focus, dedication, and a close eye on numbers, I was able to make really great strides in that region and it is still a high performing area for the company."
"For example: "I'm really proud of the fact that 3 of the people who reported to me have moved on to leadership roles within my company. Coaching and mentoring people is really important to me and I spent a lot of time with these individuals talking to them about what it would take to get to the next level. They were like sponges and listened, and then did exactly what I knew they could do. Teaching others is something I have a great passion for."
"I have hired 3 Clinical specialist and one TM1 in my career. Through coaching and mentoring the TM1 was promoted to TMIII and received his own territory in under two years. And one my Clinical specialist desired to be a TM and worked closely with me on many sales-related projects in order to hone her sales skills to be nominated to TM1 which she earned with flying colors. I take great pride in both of those promotions."Lauren's Answer
This is a fantastic accomplishment to share! I made your response more concise.
"In my career, I have hired three Clinical Specialists and one TM1. As a result of my professional coaching and mentoring, my TM1 was promoted to TM3 and given his own territory in under two years. Additionally, one of my Clinical Specialists was nominated to a TM1 after I worked closely with her to broaden her sales skills. I have taken great pride in both promotions because I genuinely love the work I do. I love seeing my employees grow their careers within the company."Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
"At my previous job in less than seven months, I went from a customer representative to a customer care supervisor. I did this by going to team lead classes, learning as much as I can about the products, and help my colleagues when they need assistance. We can not grow as a company if we can not grow as a team."Rachelle's Answer
This is an excellent achievement.Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
Stryker is in continuous pursuit of acquiring new companies to merge with and we have completed many successful acquisitions in recent years. Have you been a part of a corporate merger or acquisition in the past? How did this impact your work?
With Stryker continuing to successfully purchase other organizations in the medical device industry, your interviewer will be looking to hear if you have experience with this in the past and to hear how you handled it in your job. If you have experience, talk about how it impacted your work and let your interviewer know that you kept an open mind to new processes and ways of doing things. If you don't have direct experience, reiterate that you are always open to new processes and that you believe that acquisitions are the sign of a strong organization that you'd like to be a part of.
"In just reading through your website, it was amazing to see the amount of successful acquisitions that Stryker has accomplished in recent years. Knowing that your organization is constantly pursuing new aspects of its business must be reassuring to you and this is something I'd love to be a part of. In my current job, my organization went through a merger about five years back where we merged our traditional air filter manufacturing business with a small auto filter manufacturing business that also made oil and fuel filters. For me on the engineering side of things, I had to learn new products and manufacturing processes in a hurry as the lines for the new products were coming to my plant six months after the announcement was made. During the transition period, I traveled frequently to the newly acquired manufacturing plant and worked with their engineering team on how we would merge. By keeping an open mind, I was able to learn and grow as an engineer and, looking back, this really was an exciting point in my career even though it was scary at times."
"In researching Stryker, it is easy to see that they are continually merging with companies, which allows them to have a more significant impact on their customers and people all around the world. It shows that Stryker, as a company is always looking to improve and be the leader in the medical device industry. I have never worked for a company in the past that has gone through a merger while working there."Rachelle's Answer
Good overview! I recommend completing your answer with a statement that shows your interest in gaining this type of experience/exposure.Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
"Yes, it was very exciting. My job is to integrate people into the culture of the company. I had gathered some feedback from other associates from the previous merger that this was one area they were still struggling with. So I created a personal profile for each new onboarding associate, and for every member of the team, the new unit was joining. I asked each person the same set of questions and included photos. I also created detailed personalized training plans."Rachelle's Answer
Wow, this sounds very well organized and effective. It's great that you are so positive about change as well. Fantastic answer!Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
In your line of work, what interests you about coming to work in the medical devices field?
Stryker is one of the leading developers, designers and manufacturers of medical devices that are changing people's lives on a daily basis. Your interviewer wants to hear that you have a strong desire and motivation to work in his field when you likely have come from completely different field.
Demonstrate to your interviewers that you feel value in the devices that could positively impact somebody's life as they receive care for potentially life threatening illness, sickness or injury.
"I have always wanted to work in an industry that is innovative and cutting edge. It has been really fun to see how medical technology has been able to save lives. It would be fun coming to work every day knowing you are doing something to better people's lives."
"For example: "As a new graduate, I have been exploring many different industries and the medical device industry is my number one choice. I considered going into medicine, but I love the business side of things and this way, I can utilize those skills to help people's quality of life."
"Stryker's mission is to improve health care and to work for a company whose goal is to help support people who save lives would be extremely rewarding. My daughter was diagnosed with Turner syndrome before she was born, and we spent a lot of time at doctors and specialists before and after she was born. To work for a company that can help those people perform their work would be incredibly fulfilling."Rachelle's Answer
Your answer is heartfelt, and you bring a lot of meaning to your personal story—a powerful and memorable approach.Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
"Stryker is committed to improving people's lives with better medical devices, this resonates with me, as I am very passionate about improving people's experiences while they are at work. It is keeping them engaged and motivated. Also, inspiring and partnering with leaders to achieve business objectives all the while adhering to the company's values of accountability, integrity, people, and performance."Rachelle's Answer
Well said! It seems you have a genuine desire to work for Stryker and help them continue on their mission to improve lives.Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
At Stryker, our organization is highly matrixed with US and global partners on our teams. How have you navigated this kind of environment in the past?
Working in a matrixed organization means you have multiple people you are accountable to, often with competing priorities. It can be complex to navigate in this space, so the interviewer wants to know you can handle working in this environment.
"Currently I report to a leader here in the US, but my functional leader is in the UK. With the time change, it can be difficult for us to reach each other, so I changed my hours slightly to be in the office earlier so I could talk more via Skype with this person. I felt like our emails weren't necessarily the most effective means of communication. With my leader in the US and I try very hard to keep her in the loop about what I'm doing and make her feel like I'm including her in my decisions. After a month or so of trial and error, I have a nice system down now."
"Yes! My previous employer was also global, so we had correspondence throughout the country as well as Europe and Asia. I had some buy groups located in Indian, and I was able to speak with their management teams to ensure that we had successful sales produced."Rachelle's Answer
It sounds as though this was a successful solution for you and your company.Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
"I am a firm believer in resource utilization. With changing schedules and complex issues arising at all moments of the day, strong communication with my leadership teams and my local team are key to success on all facets of territory management."Lauren's Answer
I really like where you are going with the beginning of your response. I expanded upon this point, to show your layers of communication and acknowledgement of collective growth.
"I firmly believe that each person employed with an organization is a useful resource. The utilization of collaborative thinking across departments and sites will create a more expansive and cutting-edge company. Complex scheduling issues do not deter successful Territory Management, but rather, places value on the strength communication can bring across leadership teams. I ensure my leadership teams and my local teams are in contact to boost efficiency territory-wide."Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
In the medical device industry, there is a lot of industry jargon and lingo and many acronyms to learn to understand the business. What are some strategies you've used to acclimate quickly when you've started a new job in the past?
We give back to the greater good by sponsoring Operation Giving, a program that offers free surgeries for children and medical education around the globe through medical missions. Have you had the chance to give back through your work?
Here at Stryker, we have a supply chain transparency program that ensures we are sourcing gold, tungsten and tin from socially responsible sources. What do you know about this program and why is it important to you?
In the medical device industry, it is important our teams are cohesive so we can continue to drive excellence. Tell me about a time you gave feedback to a peer?
Here at Stryker, our people are one of our four core values and we believe in growing talent from within. What are your ultimate career goals if hired for this position?
At Stryker, we've been voted a best place to work. What kind of working environment do you thrive in?
In the medical device industry, many of our sales relationships are with large hospital organizations. In previous roles, how have you made connections with the right people in large hospital organizations?
At Stryker, our customers are our top focus and we strive to meet their needs with new and innovative products that help enhance their business. What are some things that you do that prove you are customer driven in your work?
The technology in the medical device industry is changing rapidly. At Stryker, we are investing in new technology to help patients and our teams do their jobs more effectively. How do you keep up to speed with changing technology?
Here at Stryker, we firmly believe in an inclusive culture and we put a lot of effort into diversity and inclusion efforts. Why are these things important to you?
At Stryker, our medical devices can truly change people's lives. Sometimes, though, a patient may have a question or concern about one of our devices. How have you handled a difficult customer interaction in a previous position?