35 Stryker Interview Questions & Answers
1. What can you tell me about our CEO?
Why the Interviewer Asks This Question
Before any job interview, you must research the company you are interviewing with. You want to learn all you can to answer any questions the interviewer will have. Review the company website, online employee reviews, the job announcement, and visit the company and talk to staff. The interviewer wants to hear that you have done your homework and can tell them a little about their CEO.
Written by Krista Wenz on July 31st, 2022
Focus Your Answer On
Show the interviewer you have done in-depth research on their company. Focus your answer on naming the CEO of Stryker and a little history about them. You can mention when they were appointed CEO, who they worked for before joining Stryker, and any achievements they have made since becoming CEO.
Written by Krista Wenz on July 31st, 2022
1st Answer Example
"Kevin Lobo is your CEO and Chair of the Board and became CEO in October 2012. Mr. Lobo has had quite an impressive career across many industries. He has held finance, General Manager, and President positions and serves on the Board of Directors for three major corporations and councils."
Written by Krista Wenz on July 31st, 2022
2nd Answer Example
"Your CEO is Kevin Lobo and has held that position since October 2012. Before becoming CEO, Mr. Lobo was the Group President of Orthopaedics after joining Stryker in 2011. He has an intriguing background working in Europe and Canada with many interesting roles in finance, chemical spin-out, and specialty phosphates."
Written by Krista Wenz on July 31st, 2022
2. At Stryker, we value professional development and education. What is the last learning opportunity you have been able to participate in?
Why the Interviewer Asks This Question
The interviewer wants to know if you seek to learn new information when given a chance. Many organizations offer continuing education, but some people don't even take advantage of it. Show the interviewer that learning new information is important to you and how it could benefit the organization.
Written by Krista Wenz on July 31st, 2022
Focus Your Answer On
Describe the last learning opportunity you participated in and what you learned from that experience. Be sure to let the interviewer know you value education and learning opportunities.
Written by Krista Wenz on July 31st, 2022
1st Answer Example
"I am so glad to learn that you support continuing education. The last opportunity I had was two months ago. It was a panel of speakers on how AI is and will continue to change our work. It was fascinating. I talked to a few speakers afterward and learned about the systems they are using so I can bring it back to my company for further discussion. This technology would help us be more efficient in many areas."
Written by Krista Wenz on July 31st, 2022
2nd Answer Example
"I continuously relied on another colleague to do all of my design work. Her work load is very full and it would be so much faster to do it myself. I asked my leader if I could take a 2 day course to learn the design platform. She agreed so I attended and learned a lot. I did need to do some additional practicing during my own time, but I was really excited about it, so it didn't feel like work. Now, I can finish my work much more quickly since I can also do the design part."
Written by Krista Wenz on July 31st, 2022
User-Submitted Answer
"Learning new skills and techniques is one of my motivating factors. I constantly immerse myself in opportunities both on a local level and national level. At my current company, we have Nexus meetings that allow physicians to better understand how our products work through a didactic course and then on to a cadaver training where they can get their hands on the product. There are excellent learning opportunities for me, too, as I have a chance to use the equipment also and understand better what the physician is experiencing."
Written by an Anonymous User
Our Professional Interview Coach
Lauren McCabe Reviewed the Above Answer
This is a great example. I omitted the first two sentences because the rest of your response is direct and very strong. My suggested response involved minor verbiage edits.
"Currently, I take part in Nexus Meetings that allow physicians to understand better the way products work through hands-on didactic courses and cadaver training. These are excellent learning opportunities for me as well because I get a chance to use the equipment to understand better what the physicians are experiencing."
3. Here at Stryker, we have a supply chain transparency program that ensures we are sourcing gold, tungsten, and tin from socially responsible sources. What do you know about this program and why is it important to you?
Why the Interviewer Asks This Question
For this question, you must research and understand Stryker's approach to sourcing these metals and avoiding sources that may finance armed conflict and human rights abuses overseas. If you've been a part of sourcing materials in previous work, talk about the importance of this both from an organizational and human rights point of view. Even if you haven't directly been a part of materials sourcing, talk about the importance of sourcing from reliable places.
Written by Krista Wenz on July 31st, 2022
Focus Your Answer On
You can find information about Stryker's supply chain transparency and ethics on the company website. Focus on reviewing the information before your interview so you understand the conflict minerals policy well.
Written by Krista Wenz on July 31st, 2022
1st Answer Example
"Knowing the global climate well, and more specifically the southern African climate, sourcing metals from positive places is key to ensuring that an organization is operating ethically. My current organization sources tungsten for our products from ethical and reliable suppliers in China. Several company liaisons travel to those sites regularly to ensure that miners work in safe and fair working conditions. These factors are important to me in working for an organization that truly cares for its people and those that it works with."
Written by Krista Wenz on July 31st, 2022
2nd Answer Example
"To me, this program truly represents Stryker as an organization that cares about its employees and all of humanity. Where many companies look to cut costs through unhealthy labor conditions and unsafe work conditions, I was left with a happy feeling after reading about your organization's efforts to ensure that materials are sourced from safe and humane places."
Written by Krista Wenz on July 31st, 2022
User-Submitted Answer
"To me, this shows Stryker's commitment to the environment and its patients and customers. We should all have safe and humane places to work, and I can see that Stryker is committed to this effort."
Written by an Anonymous User
Our Professional Interview Coach
Lauren McCabe Reviewed the Above Answer
You did a great job responding to the larger benefit of a supply chain transparency program, but not about your personal experience and why it is important.
"I am familiar with and in favor of supply chain transparency programs. This speaks to accountability and environmental consciousness. I believe Stryker's commitment to the environment, and its part in the healthcare ecosystem speaks very positively and powerfully of its value system. On a worldwide level, we all deserve safe and humane places to work. I want to represent Stryker because of its elevated level of consciousness."
4. We give back to the greater good by sponsoring Operation Giving, a program that offers free surgeries for children and medical education around the globe through medical missions. Have you had the chance to give back through your work?
Why the Interviewer Asks This Question
Charitable giving is common in the medical device industry, and Stryker does their part in many ways. Talk about any experiences you have and if you don't have any direct experience, make it clear that you are willing to help in any way possible. Your interviewer wants to see that you care about more than just a job; you find joy and purpose in giving back to your community.
Written by Krista Wenz on July 31st, 2022
Focus Your Answer On
When the interviewer asks if you have had the chance to give back through your work, they are looking more that you volunteer your time rather than donate money to worthy causes. If you have not had the opportunity to volunteer your time, explain why you have not been able to volunteer, but you are eager to do so.
Written by Krista Wenz on July 31st, 2022
1st Answer Example
"At my company, we are close to an elementary school, and volunteers are needed to read to the students weekly. I volunteered immediately and have been a part of this program for two years. Sometimes it is hard to leave the office each week because I'm so busy, but each time I go there, it is so rewarding to see the smiles on the faces of the children."
Written by Krista Wenz on July 31st, 2022
2nd Answer Example
"In my current job, my company works with a local food pantry to help provide meals to the homeless and less fortunate during holiday seasons like Thanksgiving and Christmas. We do canned good drives at work, and I have helped coordinate efforts and communications to colleagues about the drives. My family and I have also volunteered some time serving meals on Christmas afternoon the last couple of years, and it has been a rewarding experience for myself and my children."
Written by Krista Wenz on July 31st, 2022
User-Submitted Answer
"In many instances, I have rallied for patients that did not have the means to afford their elective surgeries. I worked with my company to have the product donated and then collaborated with the surgeon to have his physician fee waived to provide access to our therapy for less fortunate patients. I have also spent hours representing our company at local CRPS meet up groups and help sponsor those meeting for patients that share the same afflictions that our therapy helps treat."
Written by an Anonymous User
Our Professional Interview Coach
Lauren McCabe Reviewed the Above Answer
Fantastic! This is great information for the interviewer to know. You are familiar with giving back, which is a strong cultural fit. I condensed some of the wording, and added language around your shared passions to give back.
"Throughout my employment search, I have sought employers who value giving back to the community. I have a strong passion and drive to make patients' lives better and healthier. I once rallied for a patient who could not afford their elective surgeries. I worked with my employer to have the product donated and collaborated with the surgeon to waive the physician's fee to provide access to therapy. I have also represented my employer at the local CRPS groups and helped sponsor patients who could benefit from my company's therapy."
5. In the medical device industry, there is a lot of industry jargon and lingo and many acronyms to learn to understand the business. What are some strategies you've used to acclimate quickly when you've started a new job in the past?
Why the Interviewer Asks This Question
The medical device industry is highly technical. Even if you aren't an engineer, you still need to know specific information about the product to understand the business. There is a learning curve for any new employee, but the ones who can pick up things quickly set themselves up for success faster. The interviewer wants to hear what strategies you use to quickly learn a new job to determine if you will be a good fit for Stryker.
Written by Krista Wenz on July 31st, 2022
Focus Your Answer On
Describe what tools you use to help you quickly get up to speed when starting a new job. You might study the policy and procedure manuals inside and out, ask questions, do online research, or take notes.
Written by Krista Wenz on July 31st, 2022
1st Answer Example
"When I started my last job, I was hearing so much unfamiliar terminology my first week, so I started making a list, and then when I had time to ask people or look things up, I'd add it to the list until I knew what everything was. My list became pretty extensive, so the HR person who does onboarding asked me if she could give it to new hires from now on because it was really helpful."
Written by Krista Wenz on July 31st, 2022
2nd Answer Example
"I love Google. In almost any environment, I start on Google and go from there. When I don't know something, I take the time to research the elements of the industry outside of work to get up to speed faster. By week 2 and 3, I will have impressed the people I work with as contributing to the business."
Written by Krista Wenz on July 31st, 2022
User-Submitted Answer
"I am a list person. I will write down any term or acronym that I hear that I am unaware of and review it at the end of the day. I am also a big fan of Google and will look it up as soon as possible. If it is something complex, I will write it down and address it with my team, and if that answer is specific enough, I will reach out to leadership for a better explanation."
Written by an Anonymous User
Our Professional Interview Coach
Lauren McCabe Reviewed the Above Answer
Great response; I altered it slightly.
"I am a large proponent of making lists. I record new or unfamiliar terminology to refer back to at the end of each workday. I research unknown terms and reach out to members of Leadership for deeper understanding. When made aware of new terms or acronyms, I disperse the information with my team, so everyone is enlightened."
6. At Stryker, we believe in quality first in all that we do. Do you have any formal training in quality initiatives and, if so, how have you applied them to your work?
Why the Interviewer Asks This Question
Stryker is driven to improve healthcare by providing innovative products and services that meet regulatory requirements through its effective quality system. For this question, your interviewer will want to hear about any formal quality training you have received and how you have applied it to your work. In your answer, be sure to point out your thoughts as to why quality is essential in the job you perform.
Written by Krista Wenz on July 31st, 2022
Focus Your Answer On
If you have formal training in quality initiatives, describe what training you have received. If you are inexperienced, explain how you are excited to learn about quality initiatives.
Written by Krista Wenz on July 31st, 2022
1st Answer Example
"As you can see from my resume, I have received formal training in ASQ and Lean Manufacturing, and both of these have played a major part in the success of many large projects I have led. Through Lean, in particular, teams and projects I have been a part of have seen significant improvements in turnaround times of new projects and significant cost savings that have improved profit and projected cost savings for our customers. I'd love to bring these principles to the team here at Stryker."
Written by Krista Wenz on July 31st, 2022
2nd Answer Example
"In sales, quality comes down to consistency in approach to each customer and superior product knowledge. With my current organization, we have spent significant time training as a sales force in topics like empathy, problem-solving, and leveraging in a sales call. All these trainings have helped me bring a quality approach as a salesman to my customers and how I represent my organization. If hired for this position, my main goal would be to learn the features and benefits of the products I sell, and then I would be able to hit the ground running with my customers!"
Written by Krista Wenz on July 31st, 2022
User-Submitted Answer
"As you can see from my resume, I have many years of experience in pharmaceutical and medical sales. This industry is highly regulated, and I have been trained in compliance yearly since the start of my career. It is this training in compliance and ethics that I would love to bring to the team here at Stryker."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Try adding in a sentence re: your willingness to add to your training through continued education opportunities. Also, a side note: phrases like 'as you can see from my resume' can seem like you're pointing out that their question is already answered on your resume. It can seem sassy. Similar to sayings such as, 'like I said.' I have tweaked your response below.
"I have X years of experience in pharmaceutical and medical sales. This industry is highly regulated, and I have been trained in compliance and ethics yearly since the start of my career. I look forward to continued education opportunities as I build my career with Stryker."
7. At Stryker, our organization is highly matrixed with US and global partners on our teams. How have you navigated this kind of environment in the past?
Why the Interviewer Asks This Question
Working in a matrixed organization means you have multiple people you are accountable to, often with competing priorities. It can be complex to navigate in this space, so the interviewer wants to know if you can handle working in this environment.
Written by Krista Wenz on July 31st, 2022
Focus Your Answer On
If you have experience working in a matrixed organization, describe how you handled the challenges you faced. If you do not have experience working in a matrix environment, do some research and explain how you will navigate this type of environment if hired.
Written by Krista Wenz on July 31st, 2022
1st Answer Example
"Currently, I report to a leader here in the US, but my functional leader is in the UK. With the time change, it can be difficult for us to reach each other, so I changed my hours slightly to be in the office earlier so I could talk more via Skype with this person. I felt like our emails weren't necessarily the most effective means of communication. With my leader in the US and I try very hard to keep her in the loop about what I'm doing and make her feel like I include her in my decisions. After a month or so of trial and error, I have a nice system down now."
Written by Krista Wenz on July 31st, 2022
2nd Answer Example
"I have worked in a matrix organization in the past and understand how effective this type of system can be and the challenges that come with it. I navigated this environment by understanding each of my manager's expectations and keeping a clear line of communication throughout the project."
Written by Krista Wenz on July 31st, 2022
User-Submitted Answer
"I am a firm believer in resource utilization. With changing schedules and complex issues arising at all moments of the day, strong communication with my leadership teams and my local team are key to success on all facets of territory management."
Written by an Anonymous User
Our Professional Interview Coach
Lauren McCabe Reviewed the Above Answer
I really like where you are going with the beginning of your response. I expanded upon this point, to show your layers of communication and acknowledgement of collective growth.
"I firmly believe that each person employed with an organization is a useful resource. The utilization of collaborative thinking across departments and sites will create a more expansive and cutting-edge company. Complex scheduling issues do not deter successful Territory Management, but rather, places value on the strength communication can bring across leadership teams. I ensure my leadership teams and my local teams are in contact to boost efficiency territory-wide."
8. Accountability is taken very seriously in all that we do here at Stryker. How do you ensure that you are accountable for your word in following through on what you say you will do?
Why the Interviewer Asks This Question
Stryker holds accountability as one of its four primary values, and the organization prides itself on doing what it says it will do. Your interviewer will be looking to gauge your accountability in your work to ensure you are accountable to your colleagues, leaders, and customers.
Written by Krista Wenz on July 31st, 2022
Focus Your Answer On
In your response, describe how you stay organized when multi-tasking and use communication to effectively follow through on your promises and commitments to those you work with. Make sure to speak on customer service and the importance that your word plays in that as well.
Written by Krista Wenz on July 31st, 2022
1st Answer Example
"In my current sales role, I am responsible for a client base of just under 100 companies. These places are all over the country, in different time zones, and I receive calls and emails at all moments of the day. I keep myself organized with the large client base by utilizing my tasks list and Outlook calendar. Every day, I make sure that I update my to-do lists and keep on track of things when I am back in the office to process new orders and new requests. When speaking with my clients or emailing them, I always prioritize giving timelines for action. As long as I do this, my customers are appreciative and willing to wait a day or two if I'm on the road."
Written by Krista Wenz on July 31st, 2022
2nd Answer Example
"Engineering requires us to work with many different customers, both internal and external, and my word is my bond with them. My word starts with timely communication and setting expectations for the projects I'm working on with others. By setting realistic expectations and communicating them, my customers are satisfied with what I do. Then, my accountability relies on my ability to stay organized in my work and stay on top of my tasks for my customers. I am a written lists person and utilize a written task list. Once or twice per week, I re-prioritize the list to work on urgent needs first, and I stay in communication with my customers if deadlines need to move."
Written by Krista Wenz on July 31st, 2022
User-Submitted Answer
"In my current role, I am responsible for not only my position customers and my physician customers but the patients that we perform the procedure on. With such a large client base; extreme organization is key. I implement iCal calendar invites, and a daily 7 am call to coordinate all personnel in the territory. And through very open conversation, make adjustments as needed. I stay accountable by implementing and fulfilling timelines for actions. As long as I maintain this, my team falls in line. During both the day and the week, this list of action items changes with the needs of the territory."
Written by an Anonymous User
Our Professional Interview Coach
Lauren McCabe Reviewed the Above Answer
Great start. You have an opportunity to provide exemplary qualities that can help you stand out as a candidate. I assisted with conveying mastery skills and superior quality of services.
"I pride myself on a strong and organized work ethic. Without Time Management systems in place, I would not be successful. I take pride in my work and hold responsibility for many people in my current position, including customers, my physicians' customers, and the patients being served. I implement iCal calendar invites, and a daily 7:00 am call to coordinate all personnel in my territory. Accountability is achieved by following stringent timelines. I maintain a clear roadmap, set high expectations, and uphold exceptional service standards for my team. Lastly, I accommodate unforeseen tasks throughout the day by continuously updating my action items lists. I pay great attention to detail to juggle a large workload and its extensive client base."
9. Stryker is in continuous pursuit of acquiring new companies to merge with and we have completed many successful acquisitions in recent years. Have you been a part of a corporate merger or acquisition in the past? How did this impact your work?
Why the Interviewer Asks This Question
With Stryker continuing to purchase other organizations in the medical device industry successfully, your interviewer will be looking to hear if you have experience with this in the past and to hear how you handled it in your job.
Written by Krista Wenz on July 31st, 2022
Focus Your Answer On
If you have experience, talk about how it impacted your work and let your interviewer know that you kept an open mind to new processes and ways of doing things. If you don't have direct experience, reiterate that you are always open to new strategies and that you believe that acquisitions are the sign of a strong organization that you'd like to be a part of.
Written by Krista Wenz on July 31st, 2022
1st Answer Example
"When reading through your website, it was amazing to see the number of successful acquisitions Stryker has accomplished in recent years. Knowing that your organization is constantly pursuing new aspects of its business must be reassuring to you, and this is something I'd love to be a part of. My organization went through a merger about five years back in my current job. We merged our traditional air filter manufacturing business with a small auto filter manufacturing business that also made oil and fuel filters. For me, on the engineering side of things, I had to learn new products and manufacturing processes in a hurry, as the lines for the new products were coming to my plant six months after the announcement was made. During the transition period, I frequently traveled to the newly acquired manufacturing plant and worked with their engineering team on how we would merge. By keeping an open mind, I could learn and grow as an engineer and, looking back, this was an exciting point in my career even though it was scary at times."
Written by Krista Wenz on July 31st, 2022
2nd Answer Example
"No, I have never been involved in a corporate merger in the past. I can imagine it would be disruptive to the employees at first. But, I have found that change is often a good thing and that many new experiences and knowledge come from a change in the workplace. Sometimes it just takes time to adjust to the new norm."
Written by Krista Wenz on July 31st, 2022
User-Submitted Answer
"While I have not been a part of a merger, I was with a start-up company that was in continuous growth. In an environment such as this, there can be a lot of chaos as everyone is playing their part to implement new initiatives that can be in constant flux. This can create opportunities for learning and leadership, as I discovered what marketing initiatives worked best for my customers."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Comparing mergers and acquisitions to a start-up environment is a smart move. I like that, rather than saying you do not have the experience, you give an example of a situation that would require a similar skill set.
10. In the medical device industry, it is important our teams are cohesive so we can continue to drive excellence. Tell me about a time you gave feedback to a peer.
Why the Interviewer Asks This Question
The interviewer wants to know that you aren't shy about giving feedback to your peers to help them succeed since Stryker believes in accountability from their employees. Genuine leaders show their true colors by mentoring and supporting colleagues, not just by supporting and training direct reports. Show the interviewer that you care about the development of others and are not afraid to give feedback.
Written by Krista Wenz on July 31st, 2022
Focus Your Answer On
Focus on providing an example of your feedback to a coworker and the result. While describing the situation, do not reveal your colleague's name to protect their privacy.
Written by Krista Wenz on July 31st, 2022
1st Answer Example
"I noticed a peer was struggling with his communication with another leader. He would get very anxious and even out of breath when he told me about what was happening. One of the times that he was venting to me, I listened and then asked a few more questions to probe deeper. Through my questions, my colleague could think of a few strategies to try when working with this person in the future. The power of the question is mighty."
Written by Krista Wenz on July 31st, 2022
2nd Answer Example
"We had bi-weekly team meetings and did a lot of brainstorming during that time. One of my colleagues came across as really negative and would quickly shoot down people's ideas, which deflated the energy in the team. I asked him to go for a walk with me and I told him how his behavior was being perceived. This feedback caught him off guard. However, because we were walking and our bodies were moving, it helped him to calm down and hear me. At the end, he thanked me for pulling him aside and talking to him about it and I could tell at the next meeting that he came with an attitude that was different and more open."
Written by Krista Wenz on July 31st, 2022
User-Submitted Answer
"I recently had to tell a clinical team member of mine that a patient he was trying to help felt he didn't show enough empathy. I chose to have this discussion with him in person because I thought it to be too personal for a phone conversation. We sat down and had an open discussion about what happened and how he can make improvements to his interactions and eliminate this perception in the future. We never dealt with the issue again."
Written by an Anonymous User
Our Professional Interview Coach
Lauren McCabe Reviewed the Above Answer
This is a great example. I suggest speaking to your leadership skills when providing this scenario. See below.
"I recently provided feedback to one of my clinical team members. A patient expressed feeling a lack of empathy from my employee, so I set-up a meeting to discuss the feedback. Due to the nature of the feedback, I decided a face-to-face meeting was more appropriate. During our open meeting, we discussed the incident and brain-stormed ways to handle it differently. To date, I have not had to revisit the same issue. I believe in leading with a client-centered approach; I do not demean my staff when providing feedback, but rather empower them with ways to enhance their skills for future patient interface. I lead by example, so when I need to provide constructive feedback, I am met with openness and an interest in learning."
11. This concludes our interview. What questions do you have for me?
Why the Interviewer Asks This Question
The interviewer wants to ensure that all your questions about the company or job role are answered during the interview. It is best to ask at least a question or two, showing the interviewer your eagerness to learn all you can. Of course, you want to review the job announcement and research Stryker beforehand so you are not asking questions that could be found during your research.
Written by Krista Wenz on July 31st, 2022
Focus Your Answer On
Focus on asking questions specific to the role you are interviewing for or the company culture and work environment. Examples of good questions are asking the interviewer how you performed in the interview or if you need to clarify anything, asking what the interviewer likes most about working for the company, or if they have any hesitancy about hiring you.
Written by Krista Wenz on July 31st, 2022
1st Answer Example
"I do have a few questions. Thank you for asking. Could you please describe the company culture? Also, do you have any hesitancy in offering me the position?"
Written by Krista Wenz on July 31st, 2022
2nd Answer Example
"Thank you for asking. I do have a couple of questions. First, when would you like to have this position filled? And second, are there any required qualifications you do not see on my resume?"
Written by Krista Wenz on July 31st, 2022
12. How will you earn the trust of your coworkers and managers?
Why the Interviewer Asks This Question
It is essential to nurture workplace relationships. Talk to the interviewer about how you plan to earn the trust of your new coworkers and managers should you be offered the position. The interviewer would like to know how you can win your new colleagues over to determine if you will be a good fit for the Stryker team.
Written by Krista Wenz on July 31st, 2022
Focus Your Answer On
Focus on giving examples from your past. Describe how you earned the trust of your coworkers and managers by getting to know them and their families, keeping your word when you say you are going to do something, lending a hand when others need help, or covering a coworker's shift when they have a family emergency.
Written by Krista Wenz on July 31st, 2022
1st Answer Example
"I feel the best way to earn the trust of my managers and coworkers is to be helpful, always do what I promise, and be honest with them at all times. Strong relationships have to be built on these principles."
Written by Krista Wenz on July 31st, 2022
2nd Answer Example
"Trust is something you earn over time with people. Trust happens when people deliver on doing what they say they will do. I take the approach of underpromising and overdelivering to accelerate the trust process. I will lead by example and be transparent in my communications. With strong trust, teams can accomplish great things together."
Written by Krista Wenz on July 31st, 2022
13. How would you handle an angry customer?
Why the Interviewer Asks This Question
The interviewer asks this question to understand your conflict resolution, communication, and problem-solving skills. Working in a customer service position requires handling angry customers calmly and professionally. The interviewer wants to see that you have these skills and will be an asset to the team if hired.
Written by Krista Wenz on July 31st, 2022
Focus Your Answer On
Focus on giving an example from your past where you have successfully dealt with an angry customer. If you have not worked in a retail or customer service role, explain that to the interviewer and describe how you have handled a disagreement with a coworker or classmate.
Written by Krista Wenz on July 31st, 2022
1st Answer Example
"I have handled angry customers by remaining calm, listening to their complaints, and finding a resolution to the problem. I have found that most often, there is a communication issue that can be resolved with patience, listening, and problem-solving. If I cannot make the customer happy, I involve my manager. That has only happened once, and even my manager could not please the customer."
Written by Krista Wenz on July 31st, 2022
2nd Answer Example
"I have extensive training in customer dispute management. If a customer is ever unhappy with their service or product, I would be sure to stop what I was doing, apologize, and ask them how I can ensure they become a satisfied customer again. Most customers will tell you exactly what they want to satisfy their needs."
Written by Krista Wenz on July 31st, 2022
14. Out of all the medical device companies to work for, why did you choose Stryker?
Why the Interviewer Asks This Question
The interviewer wants to hear that you have researched their company and understand why you chose Stryker. When responding to this question, highlight unique aspects of their company that stand out from others. You may want to work for Stryker because of their stellar reputation, their opportunity for professional growth and advancement, or because of their values and mission to help others.
Written by Krista Wenz on July 31st, 2022
Focus Your Answer On
Instead of giving a generic answer to this question, focus on showing the interviewer that you have thoroughly researched their company. For example, if you simply say that you want to work for Stryker because they produce medical devices, that could apply to many other companies. Instead, say that you want to work for their organization because they are known as a global leader in the medical technologies industry.
Written by Krista Wenz on July 31st, 2022
1st Answer Example
"I chose Stryker because you are a customer-focused company that believes in offering exceptional customer service as your top priority. I also believe in putting my customers first, and I find your values and mission align with mine. With your stellar reputation, I cannot think of another agency I would rather work with."
Written by Krista Wenz on July 31st, 2022
2nd Answer Example
"I have only wanted to work for Stryker since I was in college pursuing this career. My engineering professor used to work for your company and told me that I should set my sights on working for the number one company in medical technologies. After researching your company and other companies, your reputation stood out among everyone else, and I could see that my professor was right again!"
Written by Krista Wenz on July 31st, 2022
15. How would your references describe you?
Why the Interviewer Asks This Question
The interviewer wants to hear that your references will positively describe you and that you have the qualities they seek in a candidate. Think about the constructive things your references have said about you in the past. Be complimentary of yourself - now is not the time to be super humble.
Written by Krista Wenz on July 31st, 2022
Focus Your Answer On
If you have past performance reviews or letters of recommendation from your references, review them before your interview. You will be better prepared to answer the question if what they wrote is fresh in your mind. It is also good to have copies for the interviewer if they would like a copy for their candidate file.
Written by Krista Wenz on July 31st, 2022
1st Answer Example
"I have an excellent list of references who will say that I am a hard worker who always brings a positive attitude to the workplace. I learn new concepts quickly and seek out opportunities to help others. I have three copies of performance reviews and letters of recommendation for your file if you would like them."
Written by Krista Wenz on July 31st, 2022
2nd Answer Example
"My references would describe me as a hard worker who always brings a positive, compassionate attitude to the workforce. I have a strong work ethic, moral compass, and exceptional interpersonal skills. I have two letters of recommendation if you would like to see them."
Written by Krista Wenz on July 31st, 2022
16. Do you see yourself as a leader? When have you led a team?
Why the Interviewer Asks This Question
The interviewer asks this question to determine if you have leadership qualities. You should always be prepared to show the interviewer you have a natural ability to lead others. Whether you have led a group of 500 or a team of 2, you must show the interviewer that you are capable of handling the responsibility of being a leader and mentor. Perhaps you have led a team at work, been a coach for a youth sports team, or were on the advisory board for a non-profit organization. Describe how you view yourself as a leader while providing an example.
Written by Krista Wenz on July 31st, 2022
Focus Your Answer On
Focus your answer on sharing with the interviewer that you strive to be a role model for others. Explain that you jump at the opportunity to lead groups, encourage your counterparts, and be the face of the organization when challenges arise.
Written by Krista Wenz on July 31st, 2022
1st Answer Example
"In my current department, I am the president of the community volunteer committee. I love that I have the opportunity to encourage employee engagement while being a positive influence on the workplace culture. I am a natural leader because I start by leading by example. As a leader, I make myself available to others who need mentorship, assistance adjusting to their role, or a listening ear when they've had a tough day. I am confident in my leadership abilities and look forward to the opportunity to display them with Stryker."
Written by Krista Wenz on July 31st, 2022
2nd Answer Example
"Yes, I see myself as a leader. I have managed a team in two prior roles, and I believe that leadership does not always equate to management. I am sure to lead at all times by providing the best model of enthusiasm and work ethic."
Written by Krista Wenz on July 31st, 2022
17. How did you hear about this position?
Why the Interviewer Asks This Question
Stryker invests a lot of money advertising their job openings. The interviewer wants to hear what methods are effective and which are not. They also want to hear if an employee of their company referred you. Describe how you heard about the position, and be sure to give the name of the employee or recruiter who referred you if applicable. Some companies offer their employees a referral fee when referring a candidate, while others hire recruiters to seek qualified candidates.
Written by Krista Wenz on July 31st, 2022
Focus Your Answer On
The interviewer wants to briefly hear how you heard about the position. Be concise in your response, describing the recruiter's name, the website where the agency posted the job, the company website, or an employee referral.
Written by Krista Wenz on July 31st, 2022
1st Answer Example
"I heard about this position from a recruiter named Irma Sanchez. She contacted me on LinkedIn and suggested I apply with your company due to my experience in the industry."
Written by Krista Wenz on July 31st, 2022
2nd Answer Example
"I saw this position on your company website. I saw an article in Women Engineer that described how you are one of the top places to work. I researched your website and was excited to see you had an opening in my field."
Written by Krista Wenz on July 31st, 2022
18. We require all candidates to submit to a pre-employment drug screen. Will there be an issue passing the drug screen?
Why the Interviewer Asks This Question
The interviewer advises you of their pre-employment drug screen and asks if you'll pass, so they can decide if they want to continue with you in the hiring process. Stryker invests a lot of money hiring employees, and they want to avoid sending you for a drug test if you will not pass.
Written by Krista Wenz on July 31st, 2022
Focus Your Answer On
As with any interview question, you want to focus on being completely honest in your response. As embarrassing as it may be, if you do not think you will pass the drug test, you must let the interviewer know. However, you must understand that applicants who test positive on a drug test will be disqualified for further consideration. If passing the drug test will not be an issue, ensure the interviewer that you will pass the test because you do not use drugs.
Written by Krista Wenz on July 31st, 2022
1st Answer Example
"No, passing a drug test will not be an issue. I do not use drugs and never plan to."
Written by Krista Wenz on July 31st, 2022
2nd Answer Example
"There will not be an issue passing the drug screen as I do not take illicit or prescription drugs."
Written by Krista Wenz on July 31st, 2022
19. In the medical device industry, we are highly regulated by the FDA and other entities. What experience do you have working with regulatory bodies?
Why the Interviewer Asks This Question
The medical device industry is one of the most highly regulated spaces. Tell the interviewer if you have had any exposure in this space. The interviewer wants to see if you have experience working with regulatory bodies or not. If you have not been exposed to working with regulatory bodies, be honest and let the interviewer know you are a quick study and will have no issues in this area.
Written by Krista Wenz on July 31st, 2022
Focus Your Answer On
If you have worked with regulatory bodies, describe what agencies you have worked with and your experience with them. If you are new to the industry, let the interviewer know that even though you are inexperienced, you have the communications skills to effectively work with the regulatory bodies.
Written by Krista Wenz on July 31st, 2022
1st Answer Example
"In my current company, I work on a team with those in government relations on the device I manage. I work with our engineers and scientists to make sure we are proving and testing all the claims we are making about our product. The government relations team are the ones with the regular contact with the FDA, but I help support their work to ensure we have approval."
Written by Krista Wenz on July 31st, 2022
2nd Answer Example
"I have never worked in the medical device space, but my company has other regulatory bodies that have regulations we need to follow, so I am accustomed to reporting and adhering to certain standards. I'm confident I could quickly learn all the elements I need regarding the FDA."
Written by Krista Wenz on July 31st, 2022
User-Submitted Answer
"I have worked with specialty pharmacies and healthcare providers to ensure that their REMS enrollment is up to date. The Sunshine Act impacts every aspect of my business, and I pride myself as someone who stays abreast of new changes within these compliance guidelines."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Excellent! You offer up some great details on the type of regulations/policies that you are most familiar with.
20. In your line of work, what interests you about coming to work in the medical devices field?
Why the Interviewer Asks This Question
Stryker is one of the leading medical device developers, designers, and manufacturers that are changing people's lives daily. Your interviewer wants to hear that you have a strong desire and motivation to work in this field when you may have come from a completely different industry.
Demonstrate to your interviewers that you feel value in the devices that could positively impact somebody's life as they receive care for potentially life threatening illness, sickness, or injury.
Written by Krista Wenz on July 31st, 2022
Focus Your Answer On
The interviewer wants to see your motivation for working in this industry. Describe what made you choose to work in the medical devices field, responding with enthusiasm and passion.
Written by Krista Wenz on July 31st, 2022
1st Answer Example
"I have always wanted to work in an innovative and cutting-edge industry. It has been enjoyable to see how medical technology has been able to save lives. It would be fun coming to work daily knowing you are doing something to improve people's lives."
Written by Krista Wenz on July 31st, 2022
2nd Answer Example
"As a new graduate, I have been exploring many different industries, and the medical device industry is my top choice. I considered going into medicine, but I love the business side of things and this way, I can utilize those skills to help people's quality of life."
Written by Krista Wenz on July 31st, 2022
User-Submitted Answer
"I think the medical devices field is exciting, it is something I am very passionate about and it is something that if the product is developed well will increase the quality of life to help sustain life, it depends on the risk-benefit profile of the device that is offset by quality by design and the innovation of the team."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
It's clear that you feel medical devices help improve lives. Now, take your answer a step further by talking about the characteristics or skills you have that make you a natural fit for this industry, such as creativity, resourcefulness, compassion, etc., and how those skills would benefit you in the role you're applying to. In addition, if there's a specific disease or health condition that you're passionate about addressing through medical devices, relate what that is and why it's important to you.
21. At Stryker, our medical devices can truly change people's lives. Sometimes, though, a patient may have a question or concern about one of our devices. How have you handled a difficult customer interaction in a previous position?
Why the Interviewer Asks This Question
The interviewer wants to know if you can handle the stress of a complex customer interaction. The customer could be a physician group who uses the medical device or an actual patient who has a question or concern about your product. Show the interviewer that you can stay calm under pressure and resolve the customer's problems.
Written by Krista Wenz on July 31st, 2022
Focus Your Answer On
The interviewer wants to gain insight into your communication and customer service skills. Describe to the interviewer how you would speak with a customer and offer to find them the answer to their question if you are unsure how to respond.
Written by Krista Wenz on July 31st, 2022
1st Answer Example
"I am a leader in our department, so I take the calls that are escalated or too difficult for one of the other reps to handle. I had a customer yelling about how much money he spent on the device, which wasn't working. He was beyond the return date, so we couldn't give him a refund. I let him get all of his anger out and finish talking. I then asked him questions and always addressed him by his first name to try and build some rapport. I learned that he hadn't been to see his physician for his follow-up visit. We have relationships with the caregivers at one of the local facilities, so I was able to put him on hold and see when they had an appointment available. When I transferred him over to the scheduler, he had calmed down a bit. It wasn't a perfect scenario, but I tried to treat him with dignity and respect and not take it personally."
Written by Krista Wenz on July 31st, 2022
2nd Answer Example
"I used to be a waitress in college, and dealing with difficult customers was my specialty. My coworkers would always give me the regulars who were cranky because I had a way of working with them that made it look easy. One evening, I had a customer who was very upset with his food order. I listened to his concern and asked him if he would like me to bring him something else, but he kept going on and on and was getting quite loud. I apologized again and told him I could give him a discount on his order or bring him another choice. He ended up taking the discount and leaving, but at least his volume went down, and he left. Difficult customer interactions don't always end perfectly, but I feel I handled the situation appropriately."
Written by Krista Wenz on July 31st, 2022
User-Submitted Answer
"I had a situation where a customer was very angry with how long a product took to be delivered, and while logistics and snow had a big part in it, there was also room for improvement. I met with the customer with the mindset that I was not going to give any excuses and just let him vent. While there was nothing I could do to make his situation any better, I did begin the process of finding local logistics partners to prevent this sort of thing from ever happening again."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
You did an awesome job by listening to the client but also being proactive in sourcing a solution. Well done!
22. Here at Stryker, we firmly believe in an inclusive culture and we put a lot of effort into diversity and inclusion efforts. Why are these things important to you?
Why the Interviewer Asks This Question
As an organization, Stryker encourages, values, and leverages the difference in people and perspectives to achieve maximum business performance because they know that diverse perspectives result in richer creativity and innovation. For this question, your interviewer will be looking for you to share that same perspective in discussing why diversity and inclusion are important to you. Before your interview, be sure to research the organization's diversity and inclusion philosophy and talk about some of the Employee Resource Groups dedicated to diversity efforts.
Written by Krista Wenz on July 31st, 2022
Focus Your Answer On
Focus on sharing why diversity is important to you. Everyone has different ideas of why a diverse workforce is essential, and the interviewer wants to hear your reasons why you appreciate an inclusive culture.
Written by Krista Wenz on July 31st, 2022
1st Answer Example
"I have worked with diverse groups of people most of my career, including my time in University. I value opinions that are different from mine and find this environment challenging. If everybody thinks alike, that is not only a boring environment, but it isn't a creative environment. I also appreciate that your organization has resource groups for many different groups like women, veterans, and African Americans."
Written by Krista Wenz on July 31st, 2022
2nd Answer Example
"I am so glad you pointed out your need for diversity at Stryker Ltd. I grew up in a small town that wasn't very diverse, so I specifically chose a college in a more diverse location so I could have exposure to other cultures. I have learned so much about the beliefs and values of others that I have brought to the workplace to have a higher level of EQ."
Written by Ryan Brunner on February 14th, 2019
User-Submitted Answer
"In my experience, my customers have been a diverse melting pot. I am of Latin descent and speak Spanish fluently, and this has served me well as I can make connections based on commonality. Cultural differences significantly improves a corporate atmosphere because it makes it a fun place to work as well as a place to learn from each other!"
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
I like that you added in how you can relate to others based on your own culture and diversity experience. Good answer!
23. The technology in the medical device industry is changing rapidly. At Stryker, we are investing in new technology to help patients and our teams do their jobs more effectively. How do you keep up to speed with changing technology?
Why the Interviewer Asks This Question
The interviewer is looking for a candidate who is up to speed with the latest technology and can pick up new systems quickly. Describe the ways you keep up-to-date on the changing technologies.
Written by Krista Wenz on July 31st, 2022
Focus Your Answer On
The interviewer wants an employee who takes the initiative to stay current in the medical device industry. Explain how you set Google alerts, subscribe to industry publications, listen to podcasts, or attend conferences to stay current on the changing technologies.
Written by Krista Wenz on July 31st, 2022
1st Answer Example
"Our team is moving from JDE to Oracle. I was selected to be part of a project team to help with the implementation because I tend to be on the tech-savvy side. I have been building out the process for my function and incorporating feedback from my team, so they feel a part of it. We are in the testing phases before the go-live, and everything is running smoothly. I'm excited about the new tools and features to do our jobs faster. I keep up to speed on the changing technologies by attending seminars and speaking with colleagues who are savvy with the trends."
Written by Krista Wenz on July 31st, 2022
2nd Answer Example
"I keep up to speed with changing technology by setting Google alerts with specific keywords. Anytime there is something new, I receive an email with a link to the information. I also attend annual conferences and subscribe to journals that share new information."
Written by Krista Wenz on July 31st, 2022
User-Submitted Answer
"I value education and love to learn new things as well as sharpen my skills. I find that YouTube is a treasure trove for self-improvement, and I time block specifically for learning regularly."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Try adding in more industry-specific resources that you use for keeping up with changes in the industry. YouTube can be great if you are subscribing to industry leaders' accounts. You could mention those specific channels, for instance.
24. At Stryker, we believe in finding the most efficient ways of doing things. How have you used technology to be more efficient?
Why the Interviewer Asks This Question
Think about how you have utilized technology to the fullest and how you have learned something new and added value with the tool. Then, discuss with the interviewer what technology you have used to be more efficient in the workplace.
Written by Krista Wenz on July 31st, 2022
Focus Your Answer On
In this day and age, many valuable technological tools increase organization and efficiency in the workplace. Describe what tools you enjoy using that save you time and make your workday run more efficiently.
Written by Krista Wenz on July 31st, 2022
1st Answer Example
"We just implemented all of the Office 365 tools. There are more programs than I can imagine in that suite, so in my free time, I've been looking at as many as I can to see how we could incorporate these tools into our process. I found a scheduling app I am testing to save some of the back and forth with clients as we try to schedule conversations. It has saved me at least 2 hours a week, so I plan to roll it out to my team next month."
Written by Krista Wenz on July 31st, 2022
2nd Answer Example
"I love finding any means of technology that helps me save time, both at work and at home. I recently began using an email application that uses machine learning to reply to emails for me automatically. With that quick implementation, the application has already saved me countless minutes every day."
Written by Krista Wenz on July 31st, 2022
User-Submitted Answer
"I just downloaded a CRM app on my phone that helps me to stay on task. It helps with time blocking and scheduling, and it's saved me a lot of time so far! Any tool that helps automate email responses, as well as weekly meetings, is something I will always be interested in."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Great! Apps are life savers, and the interviewer will like to hear that you lean on tech solutions for efficiency.
25. At Stryker, our customers are our top focus and we strive to meet their needs with new and innovative products that help enhance their business. What are some things that you do that prove you are customer driven in your work?
Why the Interviewer Asks This Question
Stryker designs and manufactures products used all over the healthcare industry, including patient transport items, protective equipment for hospital staff, and devices used in operating rooms across the globe. No matter the product line, Stryker strives to put their customer's needs as a top priority, and they will expect you to be customer driven in your work. Talk about how you prioritize your customers in your career and reiterate to your interviewer that your job exists because of your customers. If they aren't happy with you, they can move on to others in the cutthroat business world, and you take this thought seriously.
Written by Krista Wenz on July 31st, 2022
Focus Your Answer On
Focus on describing how you provide excellent customer service to your customers. You want to assure the interviewer that you take customer service as seriously as they do.
Written by Krista Wenz on July 31st, 2022
1st Answer Example
"In product design, the customers I work with rely on my work to help provide a product that will help their business succeed. In my current role, I have taken it upon myself to implement customer feedback surveys and customer satisfaction surveys that are sent out during and after project completion. These allow me to take a step back to hear the voice of my customers and make changes as needed to ensure they are satisfied 100% with my work. Even if the criticism is harsh, I appreciate it because it helps me and my organization improve. I look forward to maintaining this same open relationship with the customers of Stryker if hired for this position."
Written by Krista Wenz on July 31st, 2022
2nd Answer Example
"Having worked in sales for over ten years, my livelihood relies on the satisfaction of my customers. To be successful, I must prove to my customers that I am a partner to them in the success of their business. I do this by learning about their industry, services, and what my products do to help their success. This approach recently helped me land one of the largest security contracts my current organization has ever landed. I was very proud of my overall salesmanship and service in that deal."
Written by Krista Wenz on July 31st, 2022
User-Submitted Answer
"I believe that providing a good service is what sets me apart as a sales rep. I genuinely enjoy learning about my customer's needs and helping them towards a solution. This provides value and shows that I have a strong work ethic. In medical sales, it is ultimately about the patient, and I find that my compassion has allowed me to prove myself to my customers as well as my organization."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Bringing compassion into the equation is a great add. Nice answer!
26. In the medical device industry, many of our sales relationships are with large hospital organizations. In previous roles, how have you made connections with the right people in large hospital organizations?
Why the Interviewer Asks This Question
B2B sales are critical in the medical device industry, but often, it is challenging to find the right person to talk to because of the size of these entities. Consider the persistent methods you have used to connect with the decision maker to increase sales. Then, discuss these methods with the interviewer.
Written by Krista Wenz on July 31st, 2022
Focus Your Answer On
If you have experience connecting with the decision makers in large hospitals, highlight your expertise and methods used. If you do not have experience, discuss how you plan to connect with the right people in these large organizations.
Written by Krista Wenz on July 31st, 2022
1st Answer Example
"I have done B2B sales before, and my first step is looking at the CRM platform to see who the contact is. I reach out, and if that isn't the right person or that person has left, I do a LinkedIn search to see if I can figure out who is in that role now. I use many reach-out methods, including phone calls, emails, LinkedIn messages, and even dropping by the facility. By covering all of my bases, I can usually find the right person and figure out how our products can add value to their patients."
Written by Krista Wenz on July 31st, 2022
2nd Answer Example
"I have a lot of industry contacts. In large hospital organizations, it is often the chief supply chain officer versus the chief medical officer that you need to start with. I reach out to some of my colleagues who have products in other spaces to see if they know who I should start with. Because of the relationships I have built, people want to help me and know I will help them. I think my connections could be really valuable to Stryker Ltd."
Written by Krista Wenz on July 31st, 2022
User-Submitted Answer
"I have leveraged my network and colleagues that have products in other spaces to gain access to decision-makers. I like to build and maintain relationships, and as a result, people want to help me. I believe that my connections could make me a valued team member at Stryker."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Good! The interviewer will like to hear that you are well-networked and also creative when it comes to gaining connections in other spaces.
27. We value integrity in the workplace and foster an environment where our employees do what is right at all times, even when shortcuts may make life easier. Talk about a time when your integrity was challenged. How did you handle that situation?
Why the Interviewer Asks This Question
Some would define integrity as doing the right thing, even when nobody is looking. Stryker holds integrity as one of its core values, and they expect their employees to work with honesty and integrity. For this question, your interviewer will be looking to get a sense of your integrity by having you talk about a time when it was challenged in the workplace.
Written by Krista Wenz on July 31st, 2022
Focus Your Answer On
Talk about a sticky situation you have been in and how you handled that. The situation could be many different things, but make sure it was one where someone was asking or requesting you do something that wasn't ethical, and you stood your ground to do what was right.
Written by Krista Wenz on July 31st, 2022
1st Answer Example
"In my first job out of college working as an electrical engineer, I was tasked to be on a project team that looked at the materials we were currently using to see if there were more cost-efficient alternatives. From the electrical perspective, a few of the cost-saving items would have potentially had hazardous safety impacts, and I didn't hesitate to speak up from my perspective. Sometimes, a more expensive product is worth the better materials, and the group wholeheartedly agreed. I was just glad I was asked to be a part of that team to give a voice from the engineering perspective."
Written by Krista Wenz on July 31st, 2022
2nd Answer Example
"Working in the manufacturing setting, I can honestly say that my integrity has been challenged only a handful of times due to great policies and procedures that are in place from a manager's perspective. A couple of years ago, I had to terminate an employee I was pretty good friends with outside of work, and it was one of the hardest things I've ever had to do. We had worked side by side for many years before my promotion. After investigating poor performance on the job and walking through all of the disciplinary actions leading up to termination, I knew that we were making the right decision from the organization's perspective, which made walking through the termination much easier. The fact that we had documented and went through the proper disciplinary steps made the termination much easier on my employee, and we remain friends to this day outside of work."
Written by Krista Wenz on July 31st, 2022
User-Submitted Answer
"I was working at a start-up that was in expansion mode, hiring new reps at a very rapid clip. The business was booming, and at the same time, our compliance department was delivering new and mandatory guidelines. It felt at times that we couldn't keep up with both the workload and the changing guidelines, so I scheduled a weekly conference call with the compliance team. Additionally, I asked the team members I was responsible for to schedule to do the same thing so that we could stay on top of this very important initiative."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
This answer focuses on your ability to maintain compliance; however, the interviewer is asking about a time when your integrity was challenged and how you handled the situation. If the question were "How do you ensure compliance in your work, in an ever-changing industry?", for instance, this would be a stellar response.
28. At Stryker, we need outside-the-box thinkers to continue to innovate our company so we can stay competitive in the medical device industry. Tell me about a time you thought about something differently or proposed a new way of doing something.
Why the Interviewer Asks This Question
The interviewer wants to learn about your creativity and ability to develop new ideas. Share your idea with the interviewer, if it was executed, and how the situation turned out.
Written by Krista Wenz on July 31st, 2022
Focus Your Answer On
You can use an example from a previous job or school. The interviewer wants to hear that you have creative ideas and are not afraid to suggest them to others, whether they decide to use or implement your ideas or not.
Written by Krista Wenz on July 31st, 2022
1st Answer Example
"I started at my company with a staff who had been there a long time. I'm a big believer in Lean Six Sigma principles and saw tons of waste in our process. I took time to get to know the people and fully learn the current process. Then I suggested new ways to streamline our operations, such as consolidating vendor agreements, leveraging some of our global contracts, and having people 'own' more of their process instead of handing it off to others. Because I had built relationships with the people in the department first, they were more open to the change. Within the first year, we produced 30% more revenue with no added staff because of the changes I recommended."
Written by Krista Wenz on July 31st, 2022
2nd Answer Example
"As a new grad, I was on many project teams. There was an assignment in one of my marketing classes where we had to think about new solutions to generate leads for a real small business in our community. I did my homework on the company and researched the competitors and main demographic of the customers. I recommended doing a targeted re-targeting campaign on the largest competitor's website. They liked my idea and decided to give me a small budget to try out this campaign. I increased traffic to their website and the number of people who subscribed, so they were really pleased."
Written by Krista Wenz on July 31st, 2022
User-Submitted Answer
"In my current role, the physician is always the main focus. I identified that the clinician that saw the patient prior to their surgery was the mid-level provider. I worked with my leadership team to develop a mid-level training program that provided training and product understanding to the mid-levels in high volume offices to help grow our business exponentially over a 12-month rolling year. This training led to numerous product implants."
Written by an Anonymous User
Our Professional Interview Coach
Lauren McCabe Reviewed the Above Answer
Great example. I cleaned up some of the wording.
"I am a person who continually looks for areas of improvement, and I recently spearheaded a new training program that has boosted numerous product implants. Our old way of thinking focused solely on the physician. I took a step back to identify clinicians as vital mid-level providers. I provided my observation to the leadership team and, together, we created a training program geared towards mid-level employees in high volume offices. The program aimed to widen product understanding, and has become extremely successful."
29. At Stryker, we've been voted a best place to work. What kind of work environment do you thrive in?
Why the Interviewer Asks This Question
Every work environment is different. The interviewer wants to understand your preference for the atmosphere in which you'll work. Be honest, but also demonstrate flexibility since you'd don't yet know what the environment is like at Stryker.
Written by Krista Wenz on July 31st, 2022
Focus Your Answer On
Before your interview, focus on discovering the work culture at Stryker. You can review online reviews, the company website, or visit the company and talk to staff. Understanding the environment before your interview will make you better prepared to respond.
Written by Krista Wenz on July 31st, 2022
1st Answer Example
"I can adapt to most work environments. I've been in very chaotic, noisy environments and can thrive with some strategies to help me focus, like my headphones. In other positions, it has been very quiet. I gravitate to environments that are collaborative and not too quiet so people feel like they can ask questions and interact with each other."
Written by Ryan Brunner on February 14th, 2019
2nd Answer Example
"In my internships, I had exposure to many different settings. I prefer a busy, fast-paced environment to keep me on my toes. I also like when there are many people around, so I can ask questions if I need."
Written by Krista Wenz on July 31st, 2022
User-Submitted Answer
"I thrive in an environment where there is a friendly competition but also a lot of teamwork. At Stryker, they only hire the best. I am excited because I will be competing against the best, and I'll have the opportunity to work alongside the best."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
This is clear and to the point, and it's perfect how you added in the way the friendly competition at Stryker will benefit you.
30. In your job, what does delivering results mean to you and how have you shown your ability to do this in your work?
Why the Interviewer Asks This Question
As one of the world's leading medical equipment manufacturers, Stryker prides itself on delivering results to its customers. But, results can vary from job to job, and your interviewer will be looking to hear that you understand what it is you will be performing and delivering in the job that you are interviewing for.
Written by Krista Wenz on July 31st, 2022
Focus Your Answer On
For this question, make sure to research the role you are interviewing for to find out the purpose of the work. Then, turn that knowledge into what driving results will mean in your position. Draw on your previous work experience to discuss how you remain focused on your performance and delivering excellent results.
Written by Krista Wenz on July 31st, 2022
1st Answer Example
"In research and development, delivering results can be a tricky nut to crack. One of the important things to focus on in our world is timeliness for new product launches, which starts with speeding up market research. Some R&D projects I have been a part of spent way too much time in the research phase, and we were behind the 8-ball when competitors were releasing similar products ahead of us. When we sped up the research process, the development and launch phases put us a step ahead of our competition."
Written by Krista Wenz on July 31st, 2022
2nd Answer Example
"Working in quality assurance, delivering results comes down to analytics and measurements before and after new initiatives are rolled out. I'm a huge analytics person, and I use post-process analytics to break down successes and failures in my team's work. I am humble enough to know when an initiative doesn't go as planned, which is always an opportunity for further improvement."
Written by Krista Wenz on July 31st, 2022
User-Submitted Answer
"In my role, delivering results has meant meeting/exceeding the HR goals, which have been designed to support the overall business objectives. This may mean an increase in employee engagement, a decrease in time to fill vacant positions, promotion of internal candidates, or an increase is leadership satisfaction. It may mean we exceed charitable donations by 5%. I have been successful in decreasing the number of days it takes to fill a job and increase engagement."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Very nice overview. It's also good that you include some ways in which you have been successful. If it is not confidential information, it would be nice to add specifics regarding the reduction in days it takes to fill a job.
31. When starting a new job, what are steps you've taken to develop a 30, 60, and 90-day plan for yourself?
Why the Interviewer Asks This Question
The interviewer wants to ensure you'll acclimate quickly and have concrete goals to set the path. Show them that you plan your goals and recognize that you need your team to help.
Written by Krista Wenz on July 31st, 2022
Focus Your Answer On
Focus on showing the interviewer you have put thought into an action plan. Describe your immediate 30-day plans and your 60 and 90-day plans based on the information you learn in your first 30 days.
Written by Krista Wenz on July 31st, 2022
1st Answer Example
"I like to take the first week to meet people and look at the data to see what the story is. also love to ask questions... many times, people within the department have thoughts and feedback that becomes really important. I then start carving out the 30/60/90 day plan and ask my leader for feedback to see if s/he agrees or has any other initiatives they believe are important that I've missed. Keeping the lines of communication open is very important at the beginning!"
Written by Ryan Brunner on February 14th, 2019
2nd Answer Example
"When starting a new job, I take the first few weeks to meet and get to know my team. I like to get to know their personalities, strengths, and weaknesses and see what challenges they are having. Once I understand my team and their challenges, I can devise my 60 and 90-day plans based on the information they have provided. Of course, I will discuss my 60 and 90-day plans with my manager to ensure I'm on the right track."
Written by Krista Wenz on July 31st, 2022
User-Submitted Answer
""¢ Attend and complete training on sales strategy, processes, products and referral patterns
"¢ Master product knowledge.
"¢ Develop initial territory business plan and understand current territory opportunities
"¢ Orientation- meet with other representatives and see cases and patient interaction throughout the country
"¢ Attend at least one cadaver lab for anatomy knowledge baseline"
Written by an Anonymous User
Our Professional Interview Coach
Lauren McCabe Reviewed the Above Answer
It appears you copy and pasted from your resume. Ensure you respond to this question carefully.
"When starting a new position, I create milestones from myself. I survey the initial business territory plan and understand its current baseline. I then devise a strategy to boost processes and referral patterns. Due to my years within this industry, I can get a strong sense of where I need to be intellectually by a 30, 60, and 90 day period. I jot my milestones into my calendar and create a running task list while I am on the job to fulfill my goals."
32. At Stryker, we believe in continuous feedback so we can all improve. When have you received constructive feedback?
Why the Interviewer Asks This Question
All companies need people who can take criticism and give it without feeling weird or sensitive about it. Demonstrate to the interviewer how you have used a piece of constructive feedback to improve and get better.
Written by Ryan Brunner on February 14th, 2019
Focus Your Answer On
Think of a time you received constructive feedback. Then, describe that situation with the interviewer and explain how that feedback helped you improve or change how you do things.
Written by Krista Wenz on July 31st, 2022
1st Answer Example
"In one of my reviews, I received feedback that I didn't delegate enough, making it seem like I didn't trust my colleagues. I took that feedback to heart. I took a look at my workload, which was high, and made some priority buckets. One bucket of work was very low-risk, and I distributed it to my team. One team member did a great job, so I was able to give her some of the more complex projects."
Written by Krista Wenz on July 31st, 2022
2nd Answer Example
"I received feedback that everybody knows what I think from my nonverbal expressions, especially in meetings. That was tough feedback to hear. That entire next year, I worked very hard to ensure my facial expressions were positive and neutral versus worried or anxious, no matter what the content of the meeting was about. It was a tough exercise, but I'm glad I received the feedback, or I would not have known this."
Written by Krista Wenz on July 31st, 2022
User-Submitted Answer
"I have been told in reviews that I don't delegate enough work out to my team and that I take on too much of the workload. With throrough introspection, I understood this to be true and learned quickly from the feedback and began delegating more lower risk tasks to my clinical team. This in turn lightened my workload so that I could focus on sales oriented tasks and also made my clinical team stronger also."
Written by an Anonymous User
Our Professional Interview Coach
Lauren McCabe Reviewed the Above Answer
Fantastic response. This is a tangible example that allows the interviewer to know your personality and work style. I made minor edits to round out your response. See below.
"Previous Performance Reviews expressed my lack of delegation to my team and my top-heavy workload. With thorough introspection, I agreed with this feedback, and expeditiously devised plans to delegate lower-risk tasks to my clinical team. In turn, this lightened my workload such that I was able to focus on sales-oriented tasks while making my clinical team stronger and more empowered. I welcome constructive feedback because we can all become stuck in a routine or system. Feedback allows me to take a step back, evaluate my processes, and enhance the situation."
33. At Stryker, we do a lot of cross-functional team projects. Tell me about a project team you've been on and your role.
Why the Interviewer Asks This Question
If you thought group projects ended in college, you were wrong! Most organizations have their share of projects and day-to-day work, and Stryker is no different. Due to the large number of specialty medical products the organization produces, teams work cross-functionally. Walk the interviewer through a successful project where you played a significant role and had large ownership.
Written by Krista Wenz on July 31st, 2022
Focus Your Answer On
Describe a project you worked on and how your role led to the project's success. You want to include the other team members, as well, to show you are indeed a team player. However, you want your role in the project to stand out to the interviewer.
Written by Krista Wenz on July 31st, 2022
1st Answer Example
"At my company, I was selected to represent my department in a larger project team to implement a new CRM system. We met weekly, sometimes twice a week, for about 12 months. My role was to make sure our old CRM system data was converted into the new one and that it was organized in a useful way. I collaborated with IT and the project manager for the new system to ensure the data was useful and organized. When the new system launched, our old and rich data was there and useable so that we could maintain relationships with our customers seamlessly."
Written by Krista Wenz on July 31st, 2022
2nd Answer Example
"In college, we had to do a big project in my Marketing class where we created an advertising campaign for a local business. I was in a group with four people, none of which I knew very well. We started talking to figure out where people's strengths were, and there was a more technical person, one who was an excellent presenter and communicator, a financial person, and me, the creative person. We all had our lanes but came together to help on the different pieces. We pitched our idea, and the business we had modeled wanted to implement the majority of our ideas."
Written by Krista Wenz on July 31st, 2022
User-Submitted Answer
"In my role with SJM, I had cardiac counterparts that worked in the same hospital as I did. I worked closely with the TM's and its management on several occasions to work on bundling deals for the Hospital that would create more robust purchasing opportunities for the entire organization. I coordinated several cross-functional meetings with their RD team and ours and worked to streamline price efficiencies for both product lines."
Written by an Anonymous User
Our Professional Interview Coach
Lauren McCabe Reviewed the Above Answer
The specificity of your response is exactly what an interviewer is looking for. I provided potential follow-up questions you should think about, in preparation for an interview.
""What was the outcome of this collaboration?"
"How did you measure the success of the collaboration?"
"What important lessons did you take away from this collaboration?""
34. Here at Stryker, our people are one of our four core values and we believe in growing talent from within. What are your ultimate career goals if hired for this position?
Why the Interviewer Asks This Question
Stryker's market position has enabled significant growth opportunities for its employees in sales, manufacturing, engineering, and support. For this question, your interviewer will be looking for insight into your career goals while also looking to hear that your goals align with a long-term fit for the organization.
Written by Krista Wenz on July 31st, 2022
Focus Your Answer On
Be sure to thoroughly research the organization and consider your ultimate objectives if you are hired for the position. Demonstrate that you are both a fit for the job you are interviewing for and looking to help the company grow in the future.
Written by Krista Wenz on July 31st, 2022
1st Answer Example
"As you can see, my background and experience in mechanical engineering makes me an excellent fit for this position. I want to bring my experience in plastic injection molding to your medical device team. I've always had a passion for research and development, and the medical field is a great place to turn dreams into a reality. In reading about the R&D efforts of Stryker, I could see myself in a role someday that helps design and implement great new technology in the field."
Written by Krista Wenz on July 31st, 2022
2nd Answer Example
"One of the elements of Stryker Ltd. that I love is the career growth opportunities. I'd love to take the knowledge I'll gain in this role and move to the sales organization to be the person in front of clinicians, showing them the great things our devices can do. When you are selling something you believe in, it doesn't feel like selling; it just feels like helping people."
Written by Krista Wenz on July 31st, 2022
User-Submitted Answer
"One of the reasons Stryker is so appealing to me is because of the opportunity for talented individuals to move up in the organization. To me, the next logical step after defining my value within the field sales organization is to take my territory management skills to a regional level. I am continually seeking leadership opportunities that allow me to grow my skillset and broaden my understanding of management. It makes me a better territory leader and will prepare me for a future as a Regional Director very soon."
Written by an Anonymous User
Our Professional Interview Coach
Lauren McCabe Reviewed the Above Answer
This is a phenomenal response! I made very minor grammatical edits; otherwise, this is exceptional!
"Stryker is such an appealing employer because of the ability to pursue career advances. After I define my value in the Field Sales sector in my territory, I would like to advance my career to a regional level. Building more management skills has been a long-standing goal of mine, and I would like to take my skills to the next level. I am continually seeking leadership opportunities that will allow me to broaden my understanding and grow my skill set. I strive to be the best territory leader I can be, but eventually, I would like to see myself as a Regional Director. I genuinely believe Stryker can groom me to make the next advance in my career."
35. What is a work accomplishment you feel very proud about that you'd like to share?
Why the Interviewer Asks This Question
Everybody has that shining moment in their career that they look back on and feel good about. Share a work accomplishment that is significant to you and let the interviewer hear the passion in your voice.
Written by Ryan Brunner on February 14th, 2019
Focus Your Answer On
Focus on describing your most significant accomplishment as it relates to your career. The interviewer is not asking for a personal achievement but a professional one. Think of any awards or promotions you have received or colleagues you have mentored who advanced in their careers.
Avoid not having an accomplishment you are proud to have achieved. If the interviewer feels you are not motivated to reach professional achievements and succeed in your profession, they may pass you over for another candidate.
Written by Krista Wenz on July 31st, 2022
1st Answer Example
"I have been selected to the President's Club 3 years in a row. The first year I was selected, I am especially proud of. I was given a territory that was performing really terribly. I didn't know if I'd be able to turn it around. With focus, dedication, and a close eye on numbers, I was able to make really great strides in that region, and it is still a high-performing area for the company."
Written by Krista Wenz on July 31st, 2022
2nd Answer Example
"I'm proud that three people who reported to me have moved on to leadership roles within my company. Coaching and mentoring people is important to me, and I spent a lot of time with these individuals talking to them about what it would take to get to the next level. They were like sponges and listened and did exactly what I knew they could do. Teaching others is something I have a great passion for."
Written by Krista Wenz on July 31st, 2022
User-Submitted Answer
"I have hired 3 Clinical specialist and one TM1 in my career. Through coaching and mentoring the TM1 was promoted to TMIII and received his own territory in under two years. And one my Clinical specialist desired to be a TM and worked closely with me on many sales-related projects in order to hone her sales skills to be nominated to TM1 which she earned with flying colors. I take great pride in both of those promotions."
Written by an Anonymous User
Our Professional Interview Coach
Lauren McCabe Reviewed the Above Answer
This is a fantastic accomplishment to share! I made your response more concise.
"In my career, I have hired three Clinical Specialists and one TM1. As a result of my professional coaching and mentoring, my TM1 was promoted to TM3 and given his own territory in under two years. Additionally, one of my Clinical Specialists was nominated to a TM1 after I worked closely with her to broaden her sales skills. I have taken great pride in both promotions because I genuinely love the work I do. I love seeing my employees grow their careers within the company."