"My coworker was a great salesman but was quite careless on the administrative side. He made regular errors and didn't seem to care, which was frustrating to me because I take pride in the quality of my work. We also worked together on various client work, and I wanted to ensure that our clients always received the best. I decided to talk with him and focused on asking him questions about how he was feeling about work and his performance on certain tasks. He ended up getting some additional training to get on the same page as the rest of the team."

"In my current position there has been a concern with workplace bullying, and there are a particular group of individuals who 'lead the pack,' so to speak. The situation became out of control a few months ago, and I had to involve human resources as well as conduct a few exit interviews. It is never easy having to terminate employees, but if they are causing conflict that's getting in the way of a positive work environment, it is always the best choice in the end."

Share an example of a conflict that occurred within your department or between you and a co-worker that you effectively resolved. Explain the situation and how your actions resulted in a resolution or a compromise. Highlight the traits you hold, such as active listening skills or assertiveness, that contributed to your success in handling the problem.