"It's part of the job, and as with any other part of the job, you do your job to the best of your ability. Occasionally you'll encounter aggressive passengers. Unfortunately, that behavior is expected from time to time, and you can't let it stress you out. I have no control over how they see the world, but I have control over my attitude and how I see it. So, I do what I can to maintain the peace, keep everyone safe according to protocol, and ensure work runs as smoothly as possible."

Qantas acknowledges on their career page that their work environment is challenging. Your interviewer needs to assess your ability to endure an environment such as theirs and face stressful situations on the job while adhering to the rules and regulations. Describe a recent high-stress situation comparable to what you'll face in their environment. Convey an understanding of what's expected of you in this role. Share your stress-relieving techniques, which allow you to maintain focus and keep stress at bay. It's fine to have stress as long as the stress doesn't have you. Emotional balance is what you should strive for in your answer.