Qantas Airways Mock Interview
Practice 35 Qantas Airways interview questions covering customer service, safety protocols, and aviation operations.
Question 1 of 35
At Qantas Airways, exceptional customer service is our priority. How will you ensure that our service standards are continually met?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Qantas Airlines, based in Australia, is the world's third oldest airline. They have the largest-sized fleet and feature international flights and destinations. They take their customer service seriously. Before your interview, read through their customer charter a few times. The main bullet points for their charter are 'we will never compromise on safety,' 'we are committed to getting you and your bags to your destination on time,' 'we will look after you if things don't go as planned,' 'we will look after you if you have specific needs,' 'we are always on hand to help,' 'we value your opinion,' 'we will protect your personal information,' and 'we support environmental initiatives.'
Spend some time composing your philosophy and approach to maintaining your standard of customer service. Then tie in your knowledge of the company with your service standard.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I understand through my research and exposure to your company that customers always come first. I wholeheartedly agree that the customer must be taken care of, even beyond their expectations."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I will ensure your customer service standards are continually met by following your service protocols. I am always willing to lend a hand and am a happy person, which creates a positive environment for customers."
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Anonymous Answer
I believe customer service is number one, and I will do whatever it takes to deliver that. I am always a happy and helpful person who creates an efficient environment.
Rachelle's Feedback
You do a nice job showing the interviewer that you put customer service first. I recommend a slight reword and have included an example, below.
"I will uphold the Qantas customer service standards by being happy and helpful at all times. I strive to create a productive and positive environment for all."
Anonymous Answer
I believe that exceptional customer service is achieved through friendliness, attention to detail, and consistency. As Cabin Crew for Qantas airways, I would take pride in delivering friendly, customer-focused, and detailed service on every flight I that I was operating.
Rachelle's Feedback
You sound determined to offer up happy customer experiences- this is great!
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