Qantas Airways Mock Interview
Practice 35 Qantas Airways interview questions covering customer service, safety protocols, and aviation operations.
Question 21 of 35
Think about a difficult boss, professor or coworker. What made them difficult? How did you successfully interact with this person?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
This question aims to help them evaluate your interpersonal skills, mediation and leadership skills, and communication skills. You want to exhibit that you are flexible, able to adapt your work style to the needs of your environment and team, and adept at overcoming your differences or the differences of others. When done right, this showcases your leadership potential, advertising yourself as a desirable candidate. While sharing your example, discuss what made this person challenging in the given situation, and define your overall professional relationship. Avoid speaking poorly or defaming anyone, and close your response on a positive note.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I once worked at a locally owned shop where the owner was very demanding. When the owner would walk into the store, employees would announce over their headset system that the owner was in the building, so everyone felt prepared for his entrance into their department. The owner had great intentions; however, his people skills were rough. I could see that he meant well, and I recognized that he wanted to do good things. When we interacted, I always took his feedback with the understanding that he didn't mean things as harshly as they came out."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I once worked for an executive who was very difficult in meetings and interacting with groups. I took it upon myself to help this person interact better with others. When she would bark orders, I would reiterate what she was trying to say to the group more professionally. It took some time, but she learned to behave in a way that made people want to work with her."
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Anonymous Answer
I have worked with a coworker who was quite rude to customers and other team members in that they would be ignored or fobbed off. I took some time out to talk to this person and explain that they need to be more approachable to people and less angry towards them. She did eventually take my advice because she stopped getting as many customer complaints.
Rachelle's Feedback
It's wonderful that you approached this person to mention what you observed. Well done!
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