Marriott Mock Interview
Practice 34 Marriott interview questions covering guest service, hospitality values, and operational excellence.
Question 25 of 34
What would you do if a guest arrived, found out we had oversold, and that we did not have any rooms?
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James McMechan has over 30 years of management experience, primarily in the hospitality and auto industries. He has interviewed hundreds of applicants and trained effective and engaged employees.
Every service industry, including hotels, overbooks their rooms to ensure full capacity. The interviewer knows that this is a possible scenario that you might face. They need to know that you have the skill set to deal with what may be an irate customer. Reassure the hiring manager that you can remain calm and find a workable solution for the guest.
James McMechan has over 30 years of management experience, primarily in the hospitality and auto industries. He has interviewed hundreds of applicants and trained effective and engaged employees.
" I would meet the guest personally to apologize for not having a room as they had requested. I would comp the room and find accommodations at a neighboring hotel. Then I would offer to drive them over to the hotel and have them picked up in the morning if that was needed."
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