Marriott Mock Interview
Practice 34 Marriott interview questions covering guest service, hospitality values, and operational excellence.
Question 6 of 34
At Marriott we put our customers needs first. What is your customer service philosophy?
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James McMechan has over 30 years of management experience, primarily in the hospitality and auto industries. He has interviewed hundreds of applicants and trained effective and engaged employees.
Marriott has a wonderful reputation for providing excellent customer service. The interviewer needs to know that you share this commitment to service by asking you to state your passion for service. Assure the interviewer that you will honor the customer service values at Marriott. If you take the time to read through their website, you will likely come across a few critical statements on their customer service values. Refer to those particular keywords when answering this question.
James McMechan has over 30 years of management experience, primarily in the hospitality and auto industries. He has interviewed hundreds of applicants and trained effective and engaged employees.
"I read on the Marriott website that you continue to be a leader in your industry because of your commitment to bringing the most innovative products and experiences to your customers. This aligns well with my customer service philosophy. I believe in keeping customers engaged by providing an excellent experience every time they visit."
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