At Marriott we put our customers needs first. What is your customer service philosophy?

Marriott has a wonderful reputation for providing excellent customer service. The interviewer needs to know that you share this commitment to service by asking you to state your passion for service. Assure the interviewer that you will honor the customer service values at Marriott. If you take the time to read through their website, you will likely come across a few critical statements on their customer service values. Refer to those particular keywords when answering this question.