Marriott Mock Interview
Practice 34 Marriott interview questions covering guest service, hospitality values, and operational excellence.
Question 4 of 34
The internet is constantly changing the conversation between Marriott and our customers. What are your thoughts on the use of social media marketing platforms such as Facebook, Twitter, and Instagram?
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James McMechan has over 30 years of management experience, primarily in the hospitality and auto industries. He has interviewed hundreds of applicants and trained effective and engaged employees.
The interviewer would like to know that you are savvy when it comes to the reach of online marketing. Share how aware are you that every move you make can be quickly scrutinized and immediately commented on via social media. While this may mean access to problems or concerns more quickly, it can also mean that a faster response to complaints is needed. Talk about how you have seen social media marketing affect your current or previous employers.
James McMechan has over 30 years of management experience, primarily in the hospitality and auto industries. He has interviewed hundreds of applicants and trained effective and engaged employees.
"I see that Marriott has a strong social media platform. You are very engaged with your followers and commenters. Social media marketing has influenced companies to react faster and more openly to customer complaints - which is great. I am 100% on board with where social media marketing is taking the hospitality industry, and I think that Marriott is doing a great job with online brand management."
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