Marriott Mock Interview
Practice 34 Marriott interview questions covering guest service, hospitality values, and operational excellence.
Question 22 of 34
Give me an example of a time when you went above and beyond.
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James McMechan has over 30 years of management experience, primarily in the hospitality and auto industries. He has interviewed hundreds of applicants and trained effective and engaged employees.
Marriott has a reputation for taking great care of its guests. The interviewer needs to know that you can do more than just the bare minimum. Show that you can react appropriately when the need to exceed expectations arises. Be enthusiastic about your willingness to do so.
James McMechan has over 30 years of management experience, primarily in the hospitality and auto industries. He has interviewed hundreds of applicants and trained effective and engaged employees.
"Last week, I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workload so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help."
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