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How would you deal with an angry customer while you were busy completing tasks?
Advice
The interviewer wants to hear that customers are your priority. Tell the interviewer that you would graciously stop what you were doing and start by genuinely listening to the customer. Next, share that you would apologize to the customer and take whatever corrective action was necessary. Be sure to mention that most challenging customers really do not take much time, and they really just want to know that their opinion is being heard. Finally, be sure to mention that once you have the customer on their way you would go back to working on your task.

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User-Submitted Answers

How would you deal with an angry customer while you were busy completing tasks?
1.
I would tell that customer I apologize for the wait and ill be right with you and if there is antyhing she/he might need.
2.
The task at hand is taking care of that customer, when finished then complete tasks.
3.
Bad press can hurt a companys image. I would tend to correcting what was wrong with the customer, then return to my task and make my manager aware of the situation.
4.
Ask the customer what the problem is try to figure out a soultion.
5.
Stop my tasks and listen to what the customer has to say.
6.
Stop and listen to customer and try to turn it around by giving good service.
7.
It depends on the task, I would put the customer first.
8.
Stop your task and ask what can I do to fix the problem.
9.
I would put the task that I was working on to the side at that moment. And makes sure that I was able to answer or guide the customer to a happier solution.
10.
I would drop what I was doing and deal with the customer issue. With social media such as face book and twitter, If a customer leaves the store angry it could do a lot of damage to lowes reputation as well as hurt sales.
11.
I would ask the customer if there was anything I could do for them, then explain to them I will be with them shortly.
12.
I would stop all other tasks and focus completely on the customer. I would sustain eye contact with the customer and understand why they feel the way they do. I would do whatever I needed to do to make that customer happy.
13.
Stop tasking immediately, listen carefully, speak in a kind even tone, and resolve the issue.
14.
The customers always come first. I would set aside my task and give the customer my full attention. After I resolved the situation I would get back to my task where I had left off.
15.
I would immediately stop what I was doing and assit the angry customer the best to my abilities. I would apologize to the customer for their inconvenience and do my best to fx th issue.
16.
I would calmly start talking to the customer as I would be trying to come to a point in my task where I could stop. I would then give the customer my complete attention and see what I could do to help the scenario.
17.
If I were approached by any customer, angry or not, while completing a task, the customer instantly becomes my focus. You have to make sure the customer knows they are the most important thing you are dealing with at any time. Nothing comes before a customer.
18.
The customer comes first no matter what. I would immediately stop what I was doing so I could focus all of my attention on the problem at hand. Ask the customer exactly what happened/ whats going on, so I can identify the problem and take the necessary steps to correct it. Once the customer has been satisfied, then I would go about completing my tasks.
19.
Stop tasking and assist the customer to provide the best solution for the customer.
20.
Take care of that customer first and then go back to my tasks. Customers are the most important.
21.
If I have an angry customer to deal with I would stop all my tasks and deal with the customer, they are the life of our store and are the number one priority .
22.
I would assist the customer by finding out what the problem is. Then I would talk with the customer to see if there is a soulution to solving the problem.
23.
I would advise the customer that I am finishing up this transaction and will get with them as soon as possible and get any information regarding the customers issue and provide them with a resolution.
24.
I immediately focus on the customer. The first step to resolving their problem is to acknowledge the customer and make them your number one priority. I express myself in a positive optimistic manner to demonstrate my genuine concern for their issue and that my tone and engagement conveys confidence in the customer.
25.
Stop what I was doing listen to that person and get the problem solve .
26.
I would stop with what task I am doing to give the customer my 100 percent attention. And then I would happily help the customer to solve whatever it is that they are needing.
27.
I would do whatever I had to do to make that customer happy.
28.
I would first ask the customer what the problem is and what I can do to fix it. If the customer is raising his voice and swearing I would talk to them in a calm manner and address the situation. I believe that if you talk to a customer in a certain, professional manner, most problems can be solved quickly.
29.
I would Focus on the customer fully.. Tasks can wait.
30.
Put the task on hold and listen with interest and take steps to correct the problem.
31.
I would ask them to hold on for one moment and end the task I was doing. Then I would give the customer my undivided attention and help them resolve the problem they were having.
32.
I would ask them to give me a minute and then let them explain their problem and try to respond in a positive way about a resolution.
33.
I would stop what I was doing and offer my assistance to the customer and try and calm them down by telling them I will resolve their issue if they will let me.
34.
Stop what I am doing and assess the customers needs to find a solution for them so they are not angry, a fast response always seems to calm them down.
35.
Call for a manager or ask them to wait until I am done with present customer.
36.
By simply catering to their needs no matter how pushy they were. Not pandering, just being as helpful and enthusiastic as I can be. If someone is being overbearing the trick to calming them down is never to show that one:it bothers you. Or two:firing back with an aggressive attitude yourself.
37.
38.
I would stop my tasks and completely focus on the customer, listening to why they are angry and coming up with a plan to calm them down and make them happy.
39.
Even though completing daily tasks is an important part of any job, without customers you would have no business. I would always put the needs of the customer ahead of the tasks as long as there was no safety issues.
40.
The customer always comes first. If you have a angry customer you should drop the task you have and focus 100% on making them satisfied so they will want to come back to your store.
41.
The customer comes first. Then, back to the tasks.
42.
I would stop what I was doing ( unless I was with a customer) and help calm the customer down to resolve their problem.
43.
I would put my task to the side and help my customer.
44.
Be a good listener. Do what I could to satisfy issues.
45.
Customers come first. I would stop what I was doing as long as there is no safety issue and help the customer. Then I would return to my task.
46.
Put all tasks aside and focus on how to correct the customers situation.
47.
I would stop what I was doing and give the customer my un divided attention.
48.
Address the customer needs first. After the customer left happy, I would then return to tasking.
49.
Stop what I was doing and give that customer my full attention. I would show that customer that I care and do what I can to make them happy.
50.
I would immediately attend to the customer, because customers that are angry or appear angry really want someone to listen and fix their problem if possible. I would have them tell me what the problem is and deal with it accordingly. If I am unable to address the issues they have then I will follow the chain of command to get the issue resolved.
51.
I would approach the customer whether they were angry or not and try to find out their needs or issue. My task becomes secondary to helping the customer and resolving their issue.
52.
I would stop what ever task it was and accommodate the customer in every way to ensure they are satisfied. I would make and keep eye contact and be very respectful and attentive to their needs and take care of them to the end and make sure they leave happy. The customer is my focus and tasks can be completed later.
53.
Put the task aside, let the customer know they have me full attention.
54.
Again, customers are our priority. I would kindly ask the customer how I could help and see if a coworker could possibly take my position for a minute while I work with the customer to resolve any issues.
55.
I would stop what I was doing and help them immediately.
56.
Drop everything that I am doing and give them my undevuted attention.
57.
The customer comes first. I would set aside any task I was working on and respond to the customer as quickly as possible. I would listen carefully to the customer and reach a quick resolution to best satisfy the customer.
58.
I would stop working on other projects and give the customer my undivided attention, listen carefully to their concerns and correct the situation until they are satisfied with the result. I would continue to follow through to make sure they continued to be well served.
59.
Stop what I am doing and find out why the customer is so upset. Then I would do what ever is nessessay to take care of the customer and make them feel how much we appreciate their patrionage.
60.
61.
I would stop doing all the tasks and just concentrate and focus with the customer. Listen to the customer has to say and try to understand where they are coming from... And do all the things needed to be done to make the customer happy.
62.
Stop what I was doing, give customer my complete attention and determine root cause of the problem.
63.
Ask what the issue is, offer to help with solution and follow through.
64.
Stop my task and to find out what the customers concerns where.
65.
Calm customer down and solve issue then go back to tasking.
66.
Give full attention to customer, tasks can wait make customer feel respected and solve issue.
67.
Make sure that customer knows that they are your current priority. Make that customer feel like there is nothing else more important than you listening to their problem and that you are there to help resolve it.
68.
If an angry customer approached me in the middle of my regular tasks, I would drop the task and focus on the customers needs and make sure that I could resolve them to the best of my abilities.
69.
First I would stop what I am doing, and ask the person if their is any way that I could then assist them. I would to their complaint, then sympathize telling them that I under their situation and I agree with them fully that something must be done. Then I would ask them what they would like to do, and from there I would try to solve the problem to the best of my capabilities.
70.
Stop the tasks, ask them if I could assist them, assist them in any way possible and always remain friendly. You are glad to help them out. Thank the customer for their time as hopefully it made their day and lowes experience better.
71.
Stop and talk to the customer and ask what all I can help them with and ensure I will do my best to get them what they need.
72.
I would stop any task I was working on. Engage the customer. Find out what has them upset and take the neccesary steps to ensure the customers happy.
73.
I would stop my current task. Initiate contact with the customer. Determine what the problem is and take the necessary steps to fix what was wrong and ensure the customers happiness.
74.
Angry or not the customer always comes first. I will ensure that the customer leaves completely satified.
75.
I would stop whatever task I was working on. Initiate contact with the customer. I would calmly determine what the problem was, take the proper steps to ensure the the situation was resolved and the customer was happy.
76.
I would stop what I was working on, Initiate contact with the customer, stay calm and find out what has the customer upset and then take the necessary steps to correct the problem and ensure the customers satisfaction.
77.
By putting the customers needs first priorty. Understanding their problems and giving great solutions.
78.
I will put the task aside, apologize to the customer and ask how can I further assist you, be calm as ever.
79.
Try to answer all questions for the customer then work in between.
80.
I would tell them I was sorry and try to help them.
81.
I would tell the customer that I am very sorry for his problem and that I would love to help take care of it when I can find a stopping point for my work.
82.
I would give the customer my full attention and try to find out how best to help them and alleviate the anger. Sometimes just being kind and polite will calm people down.
83.
I would immediately stop my task and listen to the customers complaint. Find out the details of the problem and see if I could effectively make it right or if I need to go to my supervisor or an assistant manager.
84.
I would give the angry customer my full attention, if I were not helping someone else. If I were already helping a customer, I would get another associate to help them. I would not leave them hanging.
85.
I would first find out why the customer is angry. If it is a problem I can fix I do so. If Not, I find someone who can help.
86.
I would be apologetic and ask how we can make this right.
87.
By taking the time to listen to the customer patiently. By hearing what they are actually saying and to assist them in making sure that their concerns have been addressed appropriately.
88.
I would try to find out what is the problem, stay with the customer until he/she is satisfy with the service and apologize for what ever was wrong.
89.
I would stop what I was doing so the customer would feel like they had my undivided attention. Ask the customer questions to allow me to understand the issues that had made them angry and attempt to resolve their problems. Once finished I would resume my assigned tasks.
90.
I would stop what I was doing so the customer would feel like they had my undivided attention. Ask the customer questions to allow me to understand the issues that had made them angry and attempt to resolve their problems. Once finished I would resume my assigned tasks.
91.
Stop tasks and attend to the customer, making sure they are taken care of.
92.
Put my task aside and focus on the customer, ask questions to assess the cause of their problems and do everything I can to fix it for them, and only after they are happy return to the task at hand.
93.
Stop the task and give full attention to the customer and make them no longer be an angry customer.
94.
I would ask the customer what I can do for them to make them happy.
95.
I stop the task that tasks I am working on to show the customer that they have my full attention and that I understand they are upset. Then I work with them to come up with a plan to help solve their problems.
96.
The customer always comes first. The tasks can wait. I would let the customer know all the attention is on them, and that I will do whatever it takes to make them happier.
97.
Put tasks aside and try to calm customer and satisfy their needs.
98.
Set aside what I was doing to focus all my time with the customer, listen then try to resolve their problem as quickly as possible.
99.
Stop what I was doing to listen to what they had to say and ask them if they would mind while if I could get to a stoping point and then help them.
100.
I would stop my task listen to my customer and find the way to resolve the issue at hand.
101.
Stop all tasks and focus completely on the customer. Listen to needs and concerns. Then offer solutions to any problem they are having.
102.
I would immediately stop what I was doing and assist the customer who needed my attention. I focus on their issue and what needs to be done to make the customer satisfied, and leave feeling better.
103.
I would call one of my teammates to come and help, or I would stop to help resolve the customers problem.
104.
Take the time to figure out why the customer is angry and see if there is a solution I can handle.
105.
Unless dire or working something up for another customer present, I would tend to the dissatisfied customer and see what I could do to satisfy their needs.
106.
I would stop the task and listen to the customers needs then I would help them with they needed or get someone with knowledge about the issue they are having.
107.
I would stop the tasks that I am working on and apologize to the customer for any inconvience and starting asking the customer questions to find out what exactly the issue is and what I can do to resolve the issue. Customers come first, the tasks can be finished after the customer is taken care of.
108.
I would help him in any way to make the customer happy.
109.
I would try my very best to assist him to the right thing he needs because everybody do have a bad day sometimes.
110.
I would stop what I was doing and offer my complete undivided attention while they explained the situation to me.
111.
The customer always comes first, therefore, I would postpone my tasks to help the customer and satisfy their needs either myself, or I would get the appropriate associate to help them.
112.
I would try and help out the customer to the best of my ability but if I was unable to I would call my manager to come to see if he or she could better help the customer.
113.
I start by asking how I can help and explain to them we are here for our customers for without them we are nothing.
114.
Stop what I am doing look the customer in the eye and listen to everything they saying and let know I am listening and understand then I would find a way to make the customer happy no matter what it takes.
115.
I would take the time to listen to the customer to find out why they are unhappy. Then I would ask them what they feel would make things right. Some times all it takes is to listen to then and be kind to them for them to calm down and work through the problem. Once it was handled I would complete whatever task I had been working on.
116.
I would talk in a calm manner and ask if I can help in any way, the customer is always right and come first. If for some reason I was unable to help with his or her particular situation I would direct them to the depart that could.
117.
I would ask what they are angry with and apologize and ask a coworker or supervisor to help assist them.
118.
I would pause my tasks and ask what they might need help with. I will make them my priority and do everything in my power to resolve the issue.
119.
Ask questions about their issue, and listen to their entire story.
120.
I would put my assignment down so I can show the customer they matter. I would then try to understand why the customer is angry and make sure the customer leaves happy.
121.
I would listen to their concerns and ask another associate for assistance.
122.
Customers are always first. Stop and give them your full attention and provide excellent customer service.
123.
Try to get to the bottom of his concerns. While finding out what was promised him.
124.
I would ask them if there was anything that I could do to better serve them and if I couldnt I would get them a manager and apologize to them for any mishap during there visit and let them know ill always be here to help them on any visit.
125.
Calmly talk to the customer and meet there need.
126.
Stop, listen, identify, acknowledge diffuse.
127.
Assure them that you will give them full attention as soon as possible.
128.
I would immedately stop working on te task. And completely focus on the customer, by listening to the customer to find out what caused the problem and offer solutions to solve the problem.
129.
My rule is the customer comes first. I would drop what I what I am doing and listen completely to the customers complaint. After asking pertinent questions I would do whatever it takes to take care of the issue, involving management if necessary . We have a lot of tools at our disposal to help customers and ensure they leave the store satisfied.
130.
Stop my task address the situation try to make the customer happy and want to return to our store.
131.
I would locate a manager and politely apologize and let the manager handle the situation.
132.
I would talk with them to see if I could make them not angry.
133.
Would apologize for whatever the customer was angrynwith.
134.
I would stop what I was doing and listen to why the customer is angry and show empathy to their frustration and try to work a solution for them.
135.
I would greet the customer, smile and let them know I will be right with them. Put down what I'm doing for a moment and assist the customer.
136.
Asses the situation first, try to calm the customer down m find out what is wrong and address the situation calmly and make sure the customer was happy before he or she left.
137.
Stop what im doing, tell them everything will be fine and I'll be happy to assist you.
138.
You calmly and politely ask what is wrong and address the problem further because a happy customer Is a repeat customer.
139.
The customer always comes first no mater what you are doing. First, acknowledge the customers, listen to their concerns, ask questions, go into action to correct the problem.
140.
I would firsf start off by apologizing to the customer for their unsatisfied shopping experience and let them know that I am here to help out any way that I can. A customers needs are always more important than your tasks at hand.
141.
I would stop what I was doing and focus on the customer. I would ask him exactly what the problem is, and do my best to find an appropriate solution.
142.
I would first tend to the customer and assess the situation or problem. If I am unable to do something for yhe customer I will appoint then to a manager that's in.
143.
An angry customer is usually someone who doesn't feel heard. I would make sure someone was able to take over my other tasks while I listened to the customer and got them a resolution.
144.
The primary thing when dealing with an angry customer is to stay calm. Let them vent. Using a low, calm voice attempt to determine the cause of their frustration. Let them know that you understand and will make every possible attempt to resolve their problem.
145.
I would calmly stop doing what I am doing and help this angry customer and turn a frown to a HAPPY one.
146.
I would definitely stop what I'm doing and listen to the customer, give them my undivided attention and let them know that I am going to do whatever it takes to make them happy.
147.
The customer comes first. If they are angry, it is my duty to resolve the issue on their time.
148.
I would first listen to the customers complaint and then ask how could I assist them with fixing the complaint.
149.
Tel them to calm down and call for help.
150.
I would halt the current task I was working on and focus on the issue the customer was having and how to correct it.