Lowes Interview Questions and Answers
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1 of 34
How would you deal with an angry customer while you were busy completing tasks?
User Submitted Interview Answers
If I were approached by any customer, angry or not, while completing a task, the customer instantly becomes my focus. You have to make sure the customer knows they are the most important thing you are dealing with at any time. Nothing comes before a customer.
I would stop all other tasks and focus completely on the customer. I would sustain eye contact with the customer and understand why they feel the way they do. I would do whatever I needed to do to make that customer happy.
the task at hand is taking care of that customer , when finished then complete tasks
I would put the task that I was working on to the side at that moment. And makes sure that I was able to answer or guide the customer to a happier solution.
i would tell that customer i apologize for the wait and ill be right with you and if there is antyhing she/he might need
I would immediately attend to the customer, because customers that are angry or appear angry really want someone to listen and fix their problem if possible. I would have them tell me what the problem is and deal with it accordingly. If I am unable to address the issues they have then I will follow the chain of command to get the issue resolved.
Stop what I was doing listen to that person and get the problem solve .
My rule is the customer comes first. I would drop what I what I am doing and listen completely to the customers complaint. After asking pertinent questions I would do whatever it takes to take care of the issue, involving management if necessary . We have a lot of tools at our disposal to help customers and ensure they leave the store satisfied.
Try to answer all questions for the customer then work in between.
Drop everything that I am doing and give them my undevuted attention.