Tell me about yourself.

"I have an intuitive and adventurous spirit and an engineering mind. Ever since I was a kid, I loved building and assembling things. I also love nice furniture; I love decorating and IKEA. As a kid, I loved coming with my parents to IKEA. Whenever we brought stuff home, I was the one to assemble what we bought. I've always loved doing it and still do. To this day, I am a big fan of IKEA and already feel like one of the team. I find excuses to shop here, even when I don't need anything. And, your food is excellent! So when I thought about where I wanted to take my customer service skills next, I realized what was most important to me at this point in my career was working in an environment where I would feel at home and where my skills would most thrive. IKEA fit that description perfectly."

This introductory interview question aims to get you to relax so your interviewer can get a glimpse of your personality. This will help them guide your interview and learn how well your personality might fit their teams and culture. It is also your chance to deliver a strong first impression by offering a clear and succinct bio and explaining what drew you to apply to this position. You've no doubt customized your cover letter and resume to IKEA, but don't stop there. Keep learning all you can about IKEA and customize your five-year career plan as well. Familiarize yourself with their recruitment process, and learn as much about the company as you can.

"Want a job? Learn about our simple, 3-step recruitment process. It will help you find the job that best matches your skills and interests. After you apply for a position that you are interested in, an IKEA recruiter will reach out to you after reviewing your application. After a rigorous review of resumes, IKEA recruiters reach out to candidates through a short phone conversation. We want to hear specific examples from your past experiences. That's the first step in getting to know you and how you work. If you're selected for the second round, we'll set up an in-person interview with an IKEA leader. You'll be able to share your motivation and skill-set, while we learn about your expectations. If you want to ask anything about your future job, this is the right time to do so. Your IKEA recruiter will let you know about the hiring decision. If you are the right candidate for the job, you will receive an offer. If you are not the chosen candidate, we will let you know right away and even help you discover other open positions that may be a better fit."

Is there anything that would hinder you from wearing a uniform to work?

"I think that uniforms are a great way to provide a feeling of unity in the workplace. May I see what your uniforms look like?"

IKEA prides themselves on being casual and being themselves. They also specify that the dress code for their interviews is "very casual. We also value uniqueness, so feel free to come to the interview in clothing that is comfortable for you, whether it's casual or more professional. Some of us wear yellow shirts. Some of us don't. But we all like to roll up our sleeves and work together to create a future where things keep on getting better. Our uniforms give off just the vibe we're looking for at IKEA: the bright yellow is friendly and eye-catching, while the uniform is also functional and no-nonsense, just like our employees." So, share your feelings about wearing a uniform to work, and acknowledge their policy that places emphasis on the comfort of their employees.

"I love the IKEA uniforms. They're super casual and fun, and they stand out from the other retail uniforms I've seen. They also seem comfortable! I think uniforms are a great way to encourage team unity, and they make getting ready for work a breeze!"

"I've worn work uniforms before. I don't mind wearing a uniform to work. It makes it easier to decide what to wear in the morning!"

"Wearing a uniform for work would not bother me in the slightest. I went to private school as a kid, so I wore a uniform every school day."

What is your availability? This position requires a flexible schedule as we rotate shifts and need coverage on evenings, weekends, and most holidays.

"I am happy to offer a flexible schedule and work overtime as needed. I take an evening college course on Tuesdays and Thursdays, so I would not be available those days, after 5 PM."

Most retail positions require a wide range of hours, which may include evenings, weekends, holidays, overtime, and split shifts, and IKEA is no exception. According to some former employees of IKEA, someone working a full-time schedule is often required to have open availability, and part-time employees are required to be available to work six days out of the week without a set schedule. Assure the interviewer that you can commit to a wide range of hours. If anything in your schedule may hinder your availability, address this now rather than later.

"I understand this role will include working evenings, weekends, and holidays. I am available to work anytime and happy to work overtime."

"I'm fully aware that retail business hours are a mix of weekends, evenings and holidays. That's not a problem for me"

"I am very much able to adapt to a flexible schedule, so I can definitely commit to the necessary hours. Having been in theater, there usually are performances on the weekend."

"Yes. I am flexible and available to work retail hours."

What would you do if your co-worker did not show up for their shift?

"I would try to be there for my team. I am more than willing to cover a shift for a co-worker if I can. I don't mind accepting overtime hours and consider myself to be a team player."

In a retail environment, schedules are carefully balanced when they are written. When things don't go according to plan, such as staff quitting or calling out sick, those moments are when your flexibility is needed the most. This question aims to determine how you would handle being asked to stay late or adjust your schedule when the need arises.

When answering, you'll want to embody the qualities they are looking for in their ideal candidates, such as being a team player who gets "things done quickly and simply" and gets "together with co-workers to figure things out. You'll find a lot of problem-solving happens during impromptu moments. You're encouraged to find simple ways to do everything."

"If a co-worker failed to show up for their shift, I would pick it up if possible. I always strive to support my teams."

"I've been asked to cover shifts before when someone didn't turn up. It happens. What is most important to me is that the customer is not let down. In my mind, the customer comes first so I will, where possible, be ready to roll up my sleeves."

"I will try to help out picking up on his/her task."

What would you do if you discovered a co-worker was stealing from the company?

"My reaction to employee theft would differ if I were a retail associate or a retail manager. If I were a manager and caught an employee stealing, I would terminate them immediately. If I were an associate, I would report the incident according to company protocol. I would avoid approaching the employee as I would not want to make it a personal issue."

This question aims to assess your character and sense of integrity. Often, doing the right thing isn't easy and takes courage. It also requires diplomacy and discretion. Familiarize yourself with their policy for raising such concerns while being diplomatic in your answer.

From IKEA's website: "We are all responsible for protecting company assets and must report any loss, or risk of loss, to our nearest manager. If you experience or observe misconduct in a work-related context, we would like you to speak up. We trust you will report in the way that feels most comfortable to you. We encourage open and honest dialogue. Often it is possible to address a concern directly with the person involved, or with the support of one of your nearest managers, or, if needed, any higher level manager, or a colleague from HR. However, we also realise that there are concerns for which a more neutral way of reporting is better or feels more suitable. No matter which of the options you choose, we will listen and follow-up appropriately."

"I value honesty so if I saw a co-worker stealing; I would tell my manager immediately. Do you have a process in place for reporting these types of situations?"

"If I discovered a co-worker stealing product or money I'd report it to a supervisor."

"I would first confront the person, and try to get them to confess to what they did. If that did not work, I would immediately report them to my supervisor."

"I would notify my immediate supervisor or the asset protection manager."

How would you describe your personality?

"I would say, first and foremost, I'm a major team player; I do my best work when I feel like I'm a valuable member of a team instead of just a cog in a machine. My friends always describe me as extremely loyal; when I'm on someone's 'team', I become their loyal advocate and supporter. I'm also very friendly and personable, and I love to bring positivity into an environment that could use some sprucing up."

Your interviewer is curious whether you have thoroughly researched their values, culture, and brand identity and identified this as an ideal place for you to thrive in your work. As they state on their website, "We find the right talent and ensure you are a fit for our culture." The culture at IKEA is based on a spirit of togetherness, enthusiasm, and fun, and they are looking for coworkers who will bring that spirit to work with them every day. Talk to the interviewer about how your personality will strengthen this cooperative environment and what you add to a team.

"If I had to boil my personality down into one phrase, I would say 'lifelong learner.' I love research, reading, and I especially love getting to know new people. I think my love of learning translates well into a retail environment because I would get to learn new things about the products here every day and also get to learn more about my coworkers and customers."

"I'm outgoing and really enjoy working with people. I think having fun and a good sense of humor is very important. I think those words would describe me."

"A person who likes to work in teams and drive for results and get things done, while having fun."

In this role, you may be required to handle customer transactions. How strong are your mathematical skills?

"I did very well in math during High School and am comfortable with the math skills required when it comes to accepting cash, balancing a cash float, and performing inventory-related tasks."

Strong math skills will be required for those who work in customer-facing roles and are expected to provide a strong checkout experience. Therefore, this question aims to determine whether you are focused and can multitask handling cash or accurately ring up customers while providing a great customer service experience. According to one such position, a candidate is expected to be able to: Build loyalty by ensuring customers have a positive final touchpoint during the IKEA shopping experience. Provide an efficient and accurate checkout experience in various areas of the store. Offer additional products and services such as home delivery, credit card, and IKEA Family card. Resolve customer concerns independently to meet their unique needs and expectations. Provide friendly, safe, and efficient car loading and unloading services. Assure your interviewer that you are well-equipped to meet the demands of the job and are thoroughly familiar with what is expected of you.

"My math skills are strong, and I am confident that I can meet your expectations when it comes to accepting payment from customers."

"When it comes to basic math, I would have to say I would either be a 7 or an 8."

What does your future with IKEA look like?

"I see myself working here at IKEA for the long haul -- I'm so excited by everything I've read about the work environment here, so right now, I can't imagine a situation that would cause me to leave. I would love to work my way up into a leadership role in the future as you feel that I'm ready for more responsibility, and I'm eager to earn that responsibility with my hard work and down-to-earth personality."

Your interviewer wants to know whether you have well-defined career goals and how ambitious or career driven you are. This will help them identify whether you could potentially be a future leader at IKEA or whether you are happy with maintaining the status quo. However, looking at their value propositions, they advertise that they present opportunities for you to "assemble the career of your dreams. People stay with IKEA for years and years. Exceptional career and learning possibilities are just some of the reasons why. Pick your path, build your skills, and go wherever your increasing competence and curiosity lead you."

Consider where you hope this position will lead. Whatever your goals, assure your interviewer that you hope to establish an enduring professional relationship with IKEA. Show that you've put a lot of thought into pursuing this opportunity and that it feels like a good fit for what you are looking for as an ideal employment opportunity.As they say on their site, "The future is a better version of the present. We are sure that tomorrow can always be better and that we can all contribute to making that happen. All we need is an open, curious mind and a steely edge. We're not completely sure where we'll end up, but we're looking forward to getting there. In a world where most things have not yet been done, our possibilities are endless. Get the freedom to move to different sites in the U.S. or abroad. It's all up to you."

"Since I'm finishing my degree, I'm only able to commit to about 20 hours per week, but I'm looking forward to being able to work more after I graduate in December. I'm interested in several different areas of the organization, especially in merchandising and design -- I'm working to earn my degree in interior design, so I'm very hopeful that I can work my way into a creative position at IKEA in the future."

"I have a background in design, so I definitely see myself at IKEA for many years, hopefully moving up in the ranks. I would like to eventually move up in the ranks to a leadership position."

"First, I'd like to learn as much as possible from my current job. Then, I would like to move up in the company."

How can IKEA motivate you on the job?

"I'm most motivated by a culture that feels positive, encouraging, engaging, and peaceful -- even when the work is stressful, it's important to me to work on a team of people who see challenges as opportunities instead of hassles. On a personal level, I feel most motivated by having managers and teammates who are invested in me and in whom I am invested. If I feel like my individual contributions to my team are seen and appreciated, I don't need any additional motivation to do my best work."

In their recruitment efforts, IKEA advertises that they invest in their employees and details generous benefits packages, some of which include a meal plan at their restaurant, as well as a competitive coworker discount. They want to entice their ideal candidates to their doors. "If you are interested in home furnishings, share our positive attitude and values, and are friendly and willing to go the extra mile for our customers, that's a very good start." Talk to the interviewer about ways you feel motivated at work and how what IKEA has to offer motivated you to pursue this opportunity.

By keeping you motivated and invested in your work, your employer can ensure you are satisfied with the work you are performing and don't burn out on the job. How you answer this question will speak to your experience, skill level, and emotional intelligence.

"I am best motivated through words of praise and recognition for a job well done. I do like to know that my efforts are noticed. In my current position, we have a leaderboard, and I like that concept because it creates healthy competition."

"I'm motivated at work when I'm told I'm doing a good job. It's nice to be rewarded financially with bonuses but It's not what drives me to work hard. Recognition for hard work is a great motivator!"

"I feel motivated when I am treated with respect while being trained and coached. I would also appreciate being given honest feedback and more responsibility when I am ready for it to get me ready for my next role."

Why does this job with IKEA feel right for you at this time in your career?

"I'm just starting in retail, but so far, I love it. I hope to transition to IKEA from my current position because the culture seems great here. My only real complaint about my current job is that the environment can be competitive and combative, and that's not my ideal atmosphere. I think a job in the positive, team-centered environment at IKEA would be more conducive to me learning and developing my sales and communication skills."

Your interviewer is curious about what your goals are for looking for a job right now in your life. Are you just looking for any position \that matches your skills, or are you looking for a working environment and culture that feels like the right fit for you because you want to find a job that results in a positive, mutually enduring, and mutually beneficial relationship? If you've identified growth opportunities at IKEA that align with your career goals, share that. Use language from the company's website to communicate your answer.

IKEA identified seven emotional needs that a home must meet to make us feel 'at home:' enjoyment, accomplishment, security, belonging, ownership, comfort, and privacy. "At IKEA, we believe that our coworkers' growth is mutually beneficial: when you grow, we grow. We believe in every coworker's ability to develop while working at IKEA, and we want to help you achieve your goals. We believe your work is so much more than a job, just like your home is more than a house. Home is more than a place - it's a feeling."

"I've worked in IT for the last several years, and I've been feeling pretty burnt out. I think it's time for me to tackle a new challenge, and retail feels like a good fit. I'm excited about a job that keeps me on my feet so that I can feel more active instead of sitting behind a desk all day, and I think it would be great to use my communication and interpersonal skills to benefit a team."

"I've been working freelance and in a small office recently and I miss working with the general public. I'd like a change where I can work in an environment where I can work with people, be creative, solve problems, and have a lot of job satisfaction."

"I have learned so much in my years in retail that I want to be part of something big such as IKEA's values."

How do you like to be recognized for your accomplishments?

"I am very much an over-achiever and find that the best way for me to be recognized for a job well done is through increased trust, words of kindness, and recognition. I am easily encouraged, and the best reward is knowing that my hard work is noticed."

Examine some of these value propositions IKEA offers on their careers pages: "Do what you do best or explore what you've never done before. Get the chance to bring out the best in yourself. All co-workers are scattered across the globe in retail stores, customer fulfillment centers, and offices. Wherever we are, we all contribute to creating a better everyday life for the many people."

This is an opportunity to mention what drew you to this position and what IKEA can do to make you feel valued for your contributions. Share what you have identified as contributing to your job satisfaction. This will reveal your emotional intelligence and self-awareness. We all like recognition in some way for our accomplishments in the workplace. This might include praise, recognition, being relied upon as a clutch player or quarterback, more responsibility, or promotional opportunities. Share with the interviewer how you would want to be credited for your hard work.

"As a sales professional, I am driven by a challenge and recognition for my efforts and contributions to the team."

"There's a lot of ways to be recognized for accomplishments, personally, I like being acknowledged more than anything. I feel like we need to have one common way of recognizing team members, but in our own time, we should validate that recognition by acknowledging it the way a team member feels most rewarded. One aspect that is not talked about too much is low attrition, and I wear this badge proudly - recognizing something like this is a holistic way of seeing things as a team - they stay for a reason and if this is recognized, I feel most proud when this is recognized."

"I like being recognized for my accomplishments through verbal praise and words of encouragement."

"I like to be recognized in team huddles. It pumps me up."

What would you do if your supervisor did not properly communicate information to you?

"Whenever I have had a supervisor who does not properly communicate with me, I try to learn their communication style and emulate it. Sometimes you have to relate to others in their style to be understood."

Your interviewer hopes to assess how skilled of a communicator you are. Demonstrate how you adapt your communication style to others and ensure you have everything you need to do a job well done. You cannot force others to communicate with you in a way that you would always prefer. But you can actively listen, mirror, and do everything you can within your control, taking responsibility for your actions and ensuring you have made every effort to enhance communication.

"I have had great supervisors in my previous positions; however, if faced with a communication challenge like this, I would ask the supervisor how I could improve communication between us. Rather than placing blame, I believe it's always more effective to ask for growth recommendations."

"Sometimes you need to recognize people have different styles of communicating. I've had a supervisor communicate a lot by email and I asked if it was ok that we chat on the phone or in person so that I can get a better understanding of the message. Simply asking how we can communicate better is a good place to start!"

"I will try to get clarification from him/her. If the problem persists, I will look for other resources, such as training online from the company or guidelines to get the job done."

IKEA has a unique set of company values that define the way they do business at every level of their organization. Which of IKEA's key values stand out to you?

"The key value that stands out to me most is 'renew and improve.' I am always looking for ways to improve, always trying to find better ways to help people, teammates, and customers alike. I admire how IKEA enables its employees to do their job better. They're constantly looking for better strategies to lower costs and thereby lower prices, and it's clear that they encourage their employees to speak their minds if they see an opportunity for improvement or need to question how something is done. I know that if I worked at IKEA, my voice would matter. Even if my suggestions aren't adopted by the company, I feel confident that my ideas would be heard, respected, and appreciated."

Before answering this question, spend ample time identifying and memorizing IKEA's 8 Key Values. Remember, they call their core values 'Key Values.' Although you'll want to understand how they define each of their values, at least memorize the key values themselves: 1.) Togetherness, 2.) Caring for people and planet, 3.) Cost-consciousness, 4.) Simplicity, 5.) Renew and improve, 6.) Different with a meaning, 7.) Give and take responsibility, and 8.) Lead by example.

"I appreciate that this company values togetherness. Working together, helping each other, as opposed to working against each other competitively. Togetherness stands out as the most attractive key value to me."

"I believe the Ikea values of leadership resonate with me the most. It's IKEAs people (including customers) that are most important. Leaders need to lead by example, encourage and bring out the best in their staff and create an atmosphere of well-being for all."

IKEA's vision is 'To create a better everyday life for the many.' How do you plan to adopt this vision as your own as an IKEA coworker?

"By leading by example and working together. When your customers see you working hard on their behalf, that goes a long way in earning their trust and loyalty. I think I can contribute to creating a better everyday life for my customers by treating every individual with respect, kindness, and courtesy. These are foundational values that I try to incorporate into every interaction I have in my life, whether I'm at work or not. By treating every person as more than just a customer but as a unique individual and carefully listening to their needs and questions, I hope to bring the IKEA vision to life."

This question will help your interviewer assess your familiarity with their company, culture, values, and their company vision. IKEA states that its vision "goes beyond home furnishing. We want to have a positive impact on the world - from the communities where we source our raw materials to the way our products help our customers live a more sustainable life at home. By sharing what we do, and speaking up for what we believe in, we can be part of positive change in society." By taking this approach, they hope "to create a better everyday life for the many people." And, as Ingvar Kamprad, IKEA's Founder once said, "IKEA is not the work of one person alone. It is the result of many minds and many souls working together through many years of joy and hard work. While our vision tells us why we exist, our business idea tells us what we want to achieve."

Talk to the interviewer about your vision for customer service and how you would adopt and take ownership of the IKEA vision "To create a better everyday life for the many people" through all your customer interactions. Ingvar Kamprad elaborates on this with, "If you've ever visited IKEA, you'll have probably worked out what our business idea is, to offer a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible will be able to afford them." This philosophy of meeting the needs of their customers across socio-economic status and boundaries is the core of the message of their vision. So try to communicate how your approach caters to all your customers in this way.

"The thing I value most as a consumer and customer is honesty -- I don't like to feel 'sold to.' I know that a lot of IKEA shoppers have already decided what they're looking for before they come into the store because they have access to the amazing IKEA catalogue. I would adopt the IKEA vision by being warm, friendly, and hospitable to a customer, and then giving them my honest advice and product knowledge if they have questions about a specific item."

"I think I would adopt the IKEA vision by having empathy for each and every customer I deal with. To do my best to listen to their needs and provide them with the best possible solution."

"I love IKEA's vision of looking out for the very many. High-quality products at an affordable price. Love it."

What makes you different from the other people we may be interviewing?

"Well, they're not me, and I'm sure of that because I'm not a conformist. I prefer to think of myself as an outside-of-the-box thinker who marches to the beat of my own drum. I am always questioning everything, internally or externally, and asking if something can be done better. If I'm not trying to outperform myself, I feel like I am letting myself down, and I hate disappointing myself."

This question isn't asking you to list your unique strengths, skills, or merits. The heart of this question centers around whether you know and fully understand what they're all about and already see yourself as one of them. Explain how you already embrace the IKEA way, could imagine yourself being part of their teams for the foreseeable future, and are looking forward to getting started. What makes you different is all about how much you believe and mean it. "Different with a meaning: We are not like other companies, and we don't want to be. We like to question existing solutions, think in unconventional ways, experiment, and dare to make mistakes, always for a good reason."

What three qualities make you a strong fit for this position with IKEA?

"I appreciate what the IKEA website has to say about what they're looking for in coworkers: I'm a challenger by nature, and I think there is room for improvement in most situations, so it makes me feel good to know that that's a quality that IKEA is looking for in its coworkers. My friends describe me as 'no-nonsense' -- I'm honest, sometimes blunt, but always kind. I'm also a big, friendly goofball who loves interacting with new people and lightening up a workplace with positive, enthusiastic energy."

When talking to your interviewer about how you think you would fit in with the team at IKEA, you want to convince them that you know who they are looking for and how you fit that mold. By going above and beyond in researching the company, you'll be giving them a glimpse of your above-and-beyond work ethic, revealing you are ever more than an ideal candidate.

On their careers page, you can see they want individuals who are down-to-earth and genuine. So examine yourself, be confident in what makes you uniquely you, and celebrate and share it. Be yourself. As they say in their key value of simplicity, "It is about being ourselves and staying close to reality. What's so unique about you makes IKEA better and adds a new dimension to everything we do. That's why we recruit and welcome a wide diversity of people because a great mix of minds, talents, and unique personalities not only makes us stronger, wiser, and better, it's also the best reflection of our customers worldwide. After all, our IKEA vision is to 'create a better everyday life for the many people.' Everyone can contribute. 'A simple, straightforward, and down-to-earth way of being is a part of our heritage. We believe in people and respect each other regardless of position, gender, or background. Be different with meaning. Dare to be different. Try something new. Ask not only Why? and Why not? but also What if?"

"One of my personal values and challenges I set for myself is to learn something new every single day, whether that's an aspect of my work I haven't explored, a fact about a coworker, or trying out a new skill. I always take time to reflect on what I've learned at the end of the day -- I think that makes me a better coworker and a better leader. I love to help people, so I'm looking for a job and a career where I can see my impact, big or small, on others' lives. I'm also really down to earth; I have a big imagination, but I'm grounded in reality while I'm at work. I like to be efficient and useful."

"I love interacting with people, whether they are managers, co-workers, or customers. It energizes me, and I guess I'm a people person. I have a passion for all things design, from interiors and furniture to art. I love how design can solve everyday problems and how great design can genuinely make people happy. As a visual person, I enjoy the challenge of listening to people's design problems and finding the best solution together. It's a very rewarding feeling."

What is your experience as a shopper at IKEA?

"I really like the layout of IKEA stores -- it makes shopping here fun, and I always get to see new items that I wasn't necessarily looking for but fall in love with."

To articulate what you loved about your shopping experience and how IKEA stands out from other retailers, identify what IKEA's goals are for its unique layout and its 'down-to-earth' designs. Showcase the in-depth research you performed to learn everything you can about the company and what it would be like to work for them.

As they say on their website, "Shopping at IKEA is a bit different from your shopping at an everyday retail. It is about experiencing solutions firsthand and getting to know ideas and inspirations that can fit perfectly into your home. Browse and be inspired. Create a home that is perfect for you. Experience the reality. Make yourself at home in our many room settings in the store. Squeeze the upholsteries, feel the oriental rugs, try the sofa beds, and open the cabinets to feel the quality. Take it home today. Get it delivered. We can pick, deliver and assemble for you if you like. Not satisfied? Don't worry! You're free to change your mind. It's important to us that you're happy with your IKEA purchase."

"Everything at IKEA feels hospitable, which is something that I value a lot. I love the restaurant -- the food is awesome and so unique; I've been introduced to some of my favorite dishes by trying new things here!"

"What stands out to me most is the efficient way the stores are laid out so that the shopper is taken on a journey through the various departments, tempting them as they go. I love the way the rooms are beautifully designed to inspire shoppers. I love the way IKEA has simplified the home furnishing and interior shopping experience and making it a pleasant and fun experience!"

"I always have an enjoyable experience shopping at IKEA. I love how the show floor shows interactive displays of how the merchandise would be used in an actual home environment. I've bought quite a few things at IKEA, such as a Bookshelf and a TV stand, and I am still using these."

"60% of my furniture is from IKEA."

What type of work environment do you dislike working in?

"I prefer to work in a collaborative environment as opposed to a competitive one. I feel like sales-focused competitions send the wrong signal to customers. Instead of taking pride in what they do and what they stand for, it sends the message that they only care about money. No one is collaborating, and everyone is working against each other. This is why I love IKEA, because it is about togetherness, working together, and doing what we love through simplicity and integrity."

This can be a difficult question to answer, as it aims to reveal your attitude toward your working environment, teams, and the companies you've worked for and whether you have any issues with authority. If you start bad-mouthing your previous employers, it could suggest that the problems were a result of your attitude and you might bring those problems with you. Instead, focus on the positives, your ideal working environment, and how IKEA's working environment fits your ideal.

IKEA offers their candidates the following advice, "At a minimum, we expect you to be familiar with IKEA. We hire people with an enthusiasm for our business and an interest in home furnishings. If you haven't visited an IKEA store before, check us out at IKEA.com."

"I don't think I would work in an environment that didn't align with my values or what was important to me. I do best in a supportive environment with healthy coworker relationships and room to grow and ask questions."

"I'm pretty adaptable to most working environments. I dislike environments where there is any distrust, ill will, or any bad behavior towards staff or management. It just creates a bad atmosphere for everyone."

What do you think about IKEA's commitment to Democratic Design?

"I appreciate IKEA's commitment to bringing quality home furnishings to as many people as possible by keeping their costs and prices low. It's encouraging and inspiring to see a company that values its customers in such practical ways. I especially appreciate their commitment to sustainability across their supply chain and the fact that they are constantly improving sustainable possibilities throughout their business, from souring all of their wood from sustainable sources by 2020 to only selling energy-efficient LED lighting. They're making the world a better place while making their customers happy -- it's a win-win."

From its beginnings in a small Swedish town to being one of the most recognizable home furnishing retailers in the world, IKEA has always been committed to its five dimensions of Democratic Design: combining form, function, quality, sustainability, and at a low price. Thoroughly read what Sarah Fager, IKEA's Senior Designer, has to say on this topic, and showcase your company knowledge.

According to IKEA, "Democratic Design is a tool we use when we develop and evaluate the products we put into our range. It has five dimensions, which are function, form, quality, sustainability, and low price. When there is a balance between all five, we consider that the design is democratic. The form is for beauty. It's what attracts the eye, and the object has to be functional, otherwise, it won't be used. When objects and materials last over time, that's quality. Being mindful of resources is something that has been with us since the start. We don't like complicated solutions and wastefulness, it's bad for everyone. Part of sustainability is about using exactly the right materials for the function and using them sparingly, but sustainability also means taking responsibility all the way through a product's life. It starts with how we source materials, to the people who produce the product, all the way through to our clients."

"In my opinion, everyone should be able to afford quality furniture: too many companies today sell cheap products at high prices, but IKEA breaks that mold. I loved reading about the way Ingvar Kamprad started his business back in the 1940s: he had a simple idea and a vision to include people from all economic levels in the pursuit of quality, no-nonsense furniture."

"In this day and age where our planet is under threat from climate change, IKEA needs to focus on sustainability. Quality, form function at low prices are important but not at the cost of the planet."

"Combining form, function, and quality are already musts in good furniture, but the fact that it's also sustainable is what makes IKEA stand out from the competition. I truly believe this commitment to sustainability helps to make the world better."

"I believe that IKEA is truly conscientious about the environment, and that is why I want to work for them."

IKEA is intentional about being a great place to work. What stands out to you about what makes IKEA different from other retail environments?

"I've worked in retail for years, but I've never encountered an environment like the one at IKEA. What stands out to me most is that they encourage their coworkers to question and challenge company policy or a way of doing things when they see an opportunity for growth. I appreciate that they invest so much in their coworkers and want each team member to feel like an individual."

Talk to the interviewer about what stands out to you about IKEA's approach to their work culture and identity. Other questions in this set have asked about what makes IKEA stand apart from other retailers and what makes theirs a great shopping experience. This question centers on what makes IKEA a great place to work. How you answer this question will tell the interviewer about your reasons for pursuing this opportunity. You can score extra points here by tying how IKEA is a great place to work to its positive customer service experience. As they advise their candidates online, "Why do you want to work at IKEA? Help us determine how you're a good fit for IKEA and if we're a good fit for you."

"I love that IKEA is defined by the characteristics of Ingvar Kamprad. 'Simplicity, humility, thrift, and responsibility' are all values that I hold dear. I like that IKEA empowers its coworkers to take responsibility for their work and to take initiative on a new project when they see something that needs to be done."

"I love that IKEA invests in its coworkers and is genuinely interested in their input in making constant improvements to their products and their service. This gives the coworkers a strong sense of teamwork, ownership, and pride in the company. That is rare in a company so huge!"

"Socially and environmentally responsible. Truly believe in diversity."

How would you handle a customer who is aggressive towards you or a co-worker?

"If I had an aggressive and disrespectful customer, I would remain calm, remain respectful, listen to them, make sure they felt heard, empathize with them, and exhibit the patience required to give them time to communicate what they needed and deescalate the situation any way I could."

In any customer-facing position in a retail environment, while acting as a representative of the brand, you may sometimes experience interactions with customers that don't go as well as you'd like. Share how your brand of diplomacy and nondefensive communication has diffused such situations in the past. Here are some statements IKEA makes concerning this: "Despite our best efforts, things that should never happen sometimes do. In the course of your daily work, you may face difficult situations. We must always use our sound judgment and our common sense. When we care about each other, we create a better everyday life together."

"Most places that I have worked have procedures in place for these kinds of scenarios, and I am happy to follow the procedures put in place by IKEA."

"I would remain as calm as possible and listen to what the customer had to say. I would also follow company procedures for these types of situations."

"Sometimes people get aggressive because there is a problem with their order or they don't understand something. I find that explaining the situation and making sure they understand is important. Apologizing for the situation and explaining how you plan to rectify it usually disarms them. If they continue to be aggressive, I will say to them that I cannot deal with them if they continue to be aggressive. If they cannot calm down I call a supervisor"

"I will be cool, calm, and collected. I will listen to his concern but I will be very firm on making sure he needs to calm down and treat me or my co-worker with respect."

Tell me about a time you thought of a better way to get something done.

"I had a coworker who was trying hard to explain a new system they'd envisioned for a work process, but they were having a great deal of difficulty communicating conceptually. So I advised them to create a presentation and gave them some tips on how to build it out. They ran with this advice and were able to articulate their thoughts well. Even though our leadership didn't adopt their plans, it helped them better articulate how to communicate conceptually, and eventually, they no longer needed the visuals to get their points across."

This is another question aimed at ascertaining how aligned you are with their values and how well you would perform and meet their expectations. IKEA Defines its Key Value of 'Renew and Improve' as "constantly looking for new and better ways forward. Whatever we are doing today, we can do better tomorrow. Finding solutions to almost impossible challenges is part of our success and a source of inspiration to move on to the next challenge." They go on to challenge their employees to broaden their views.

"We're constantly trying to find better ways to get things done and to bring out the best in ourselves and others. Questions change per position but always focus on how you handled various work situations in the past. So, think about it and be ready to share specific situations that you've been in where you had to use certain skills, such as decision-making, teamwork, problem-solving, communication, etc. Learn something new from someone who's different from you. Come up with ideas. Write them down. Ask why - and why not?! Pick each other's brain. Exchange ideas. Make plans. Make them happen. Invite someone new into the conversation. Share stories about recent trips or discoveries. Get an update on that meeting you missed while you were away."

What does your brand of customer service look like?

"My brand of customer service is to accept the customer as one of the team. I'm a fan of IKEA, and I imagine IKEA customers are as well. So, we're in it together. I would accept all IKEA customers into the fan club and offer them the same respect, patience, and empathy as everyone else. They're a member of the family, they're a friend, and they are home."

When it comes to finding the right people to deliver their brand of customer service, IKEA states they are looking for answer-finders and problem-solvers who love connecting with people. They are looking for individuals who will capably resolve customer concerns independently to meet their unique needs and expectations and build and retain long-lasting relationships with new and existing customers. "Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We're a bunch of people who are truly passionate about people!"

We need reliable people on our team at IKEA. How many days were you absent from work last year?

"I had zero unexcused absences last year. In total, I took 12 vacation days out of my 15 allotted days. I was out sick for two, both accompanied by a doctor's note. Once I was late due to a terrible snowstorm, but I always try to be 10 minutes early for my shift."

Talk to the interviewer about your attendance. If you missed several days of work, offer context. Not all absences will be viewed negatively. If you are sick and contagious, the last thing your leaders will want is for you to come in and put the health of your teams and customers at risk. However, it is important to communicate your efforts to arrive to work on time and how well you manage your time in your personal and professional life. A part of being a diligent employee is ensuring you are always on time and present when expected. It's great to even be 10 minutes early rather than just showing up right on the dot.

"I am very committed to my employer and am only absent in events of sickness or the odd family emergency. I do my best always to be available and present when expected."

"I missed 2 days from work last year."

How do you handle situations that could cause you to be late or miss work?

"I'm a mom, so I constantly think of strategies to respond to the unexpected. I believe you should always be prepared for something to go wrong. Since I'm constantly strategizing how to react to a problem, I usually have a good plan in place when the unexpected happens. But I make sure everyone on my team knows so that it allows them to adjust things on their end if needed."

This question probes deeper to assess how organized and conscientious your work ethic is. Describe the measures you take to ensure you are prepared for your morning and arrive to work early or on time. Share with your interviewer how you handle unexpected situations that could make you late or cause you to miss work.

"I stay calm and composed when issues arise. My dad got rear-ended one time when driving me to school. I texted my friend to see if she could tell my teacher what happened. I explained the situation to my teacher when I got to class. If this happened on my way to work, I would call ahead of time to ensure someone could cover my shift."

"What I would do is call my supervisor, explain the details of the situation, and let them know I might be late. After that, I would work out a way to get to work ASAP."

"Things could happen... But I will call my manager right away and try to see if a co-worker covers for me."

What's your favorite food?

"My favorite food is the super fresh salmon IKEA gets from sustainable sources. I also like how healthy it is and how it is sustainably farmed. I also love their meatballs."

Regardless of what position you are applying for, a great deal of IKEA's culture is offering sustainably sourced, healthy food options. "Food is important to us. Good food, in every possible way." From sustainably farmed salmon to healthy food options in their store and in-store restaurants, IKEA considers this another way of executing their vision "of creating a better everyday life for the many people. Since our food choices affect our lives and the planet today, tomorrow, and in the future, we offer responsibly sourced food that's tasty and of really good quality. You can get appetizing meals in the IKEA Restaurants, grab a quick on-the-go bite at the IKEA Bistro, or be inspired in our IKEA Swedish Food Market and cook delicious meals with a Swedish twist at home. All, of course, at a really good price."

Do you have reliable transportation?

"I have reliable transportation. I have a well-maintained vehicle, and I am comfortable with the amount of travel required to get to your office every day."

In most states, it is illegal for an interviewer to ask if you have a car, which can create bias against your socioeconomic status or cause the interviewer to unfairly question your reliability. However, this rephrased question seeks to reveal the same information without asking it directly. There is no need to over-share by explaining how you plan to get to and from work. Simply tell the interviewer that you have the means to get to work consistently and on time.

"I take public transit; however, I find it very reliable. I was late to work only once last year, and that was due to a snowstorm that stalled all of our employees' commutes, including those with personal vehicles. Rest assured, I am reliable and will always come to work on time."

"I do have reliable transportation. I have a good car, and I live less than half an hour from IKEA, and I strive to be on time."

At IKEA, we value diversity, inclusion, and equality. What makes IKEA stand out to you as a great place to work?

"The 50/50 gender balance is extremely important to me. I enjoyed reading the information on your website about how IKEA has achieved a 50/50 balance so far and their plans for the future. It's clear that they take their values seriously and implement strategies to care for their employees at every level of the business, so I'm very excited about the possibility of working here."

This question aims to assess your level of cultural competence and whether you can collaborate with their diverse teams and effectively represent the company's ideals. "An inclusive workplace is a better workplace. At IKEA, everyone has a home. To us, your uniqueness is an asset. When you come and work for us, we want you to bring your whole self: the bits you're proud of, the messy and complicated bits, and the bits that haven't yet had a chance to shine. As a co-worker, we don't want you just getting through the day. We want you to thrive. And of course, we want you to stick around, because we're planning on doing great things together!"

"I appreciate that IKEA is so transparent about its goals for diversity and equality, from the 50/50 gender balance to the fact that their medical plan covers gender reassignment surgery. I'm excited to work for any company that values its employees as individuals with unique needs."

"I find the staff at Ikea to be so helpful all the time. They seem very happy at their work. To me, it's clear they love their job and that they are treated well by the company"

When was the last time you failed at something?

"If at first you don't succeed, right? It's true. If you're not failing on occasion, you're not trying. I suppose I do what anyone else would do - learn from my mistakes and keep at it until my success rate increases. The last time I failed, my goal was to finish a project three days before the deadline, but I finished with only a day to spare. But I'm getting better."

The best way to answer questions regarding professional failures is by taking ownership of them. Don't hold back or act insecure when sharing your failures. Take ownership of them. No one can hold over you what you already own. And, if you share your failures and what you've learned from them, then there's no reason this will hold anyone back from hiring you. This presents you as an asset rather than a liability. The more you learn, the less likely you are to repeat the mistakes you make in the future. Everyone has setbacks, but what we learn from them shores up a greater likelihood of success.

Taking ownership of your actions shows you embrace IKEA's key value of giving and taking responsibility: "We believe in empowering people. Giving and taking responsibility are ways to grow and develop as individuals. Trusting each other, being positive and forward-looking inspires everyone to contribute to development."

How do you maintain a balance between your work life and home life?

"I'm pretty organized with my time and value the effect a clean and orderly space has on my psyche. I just want to feel harmony in everything I do. I want to feel at home wherever I am, and the harmony I feel at home can be reached anywhere by keeping my spaces organized at home, at work, and even in my car."

IKEA advertises that they want their employees to feel at home when working with them, as feeling at home is integral to their culture and brand. "A balanced approach to mental well-being helps us get the most out of life, and we believe that starts at home." They even did extensive research and established five key areas of home life: "Rediscover the importance of meaningful relationships. Cultivate your relationship with nature at home. Declutter your space to achieve comfort and calm. Establish good daily routines for relaxing at home. Create the perfect conditions for self-improvement." Take the five keys and consider how you can use them to balance your personal and professional well-being.

How balanced your personal life is with your professional life can offer clues whether you'll be able to function productively in both spheres, leave your professional life at work, and not bring issues concerning your personal life to work. How you answer will offer insights into how sustainable an employee you are. Someone whose balance is off could potentially disrupt the productivity of their teams and potentially burn out on the job. Consider these points when answering this question.

"I consider myself a very emotionally intelligent person and am aware of anything that could potentially cause me undue stress, and in most circumstances, that can be avoided with a little preparation. So I prepare for each morning the night before, just as my meals are planned the week before. I am very proactive and rarely experience stress. As a result, I consider myself a rather well-balanced individual, at home and work."

Depending on the position, retail experience is preferred but not essential. Do you have any retail or sales experience?

"I started working in retail about four years ago and have grown to enjoy it. My favorite part of working in this industry is that there are always new problems to solve, so it keeps my mind engaged. I also enjoy learning new things, so I'm excited about acquiring more knowledge about IKEA products so I can confidently share that information with customers."

At IKEA, the job descriptions for most customer-facing roles state that one year of sales or customer service experience is preferred. But strong social skills, emotional maturity, empathy, and patience are more important, as is a passion for home furnishings and sustainable living. Describe your retail experience or any experience you feel makes you well-suited to accomplishing the tasks and assignments of an IKEA retail coworker.

"While I don't yet have any retail experience, I'm excited to get started! I have a firm grasp of customer service; for the last two years, I've worked at an IT call center, helping clients with computer issues. Even though it's a very different industry, the essential qualities of good customer service are consistent -- a positive, helpful attitude; deep knowledge and the ability to confidently communicate that knowledge with customers; and the ability to prioritize to find the most efficient way of solving a problem or accomplishing a task. I think my experience has made me very well-suited for a job at IKEA."

"I've worked in retail, inbound and outbound sales for 15+ years!"

How would you describe your style of leadership?

"I lead by example from a place of integrity and according to my values, many of which are shared by IKEA. That's what attracted me to the company in the first place. I've worked in environments that felt more like selective popularity contests or cliquish clubs. Too often, I see leaders exploiting others' weaknesses, which is the antithesis of my philosophy. I believe in promoting everyone's strengths, collaborating, learning, and growing together. Build each other up, and reward for merit."

Whether you have been in an official leadership position is less relevant here than how you approach your work. If you lead by example, take charge of your career and professional development, and have a strong work ethic, showcase that in your answer. As IKEA advertises on its website, "We see leadership as an action, not a position. We look for people's values before competence and experience. People who 'walk the talk' and lead by example. It is about being our best self and bringing out the best in each other."

At IKEA, we firmly believe in grooming our employees into management roles as they show potential. Are you interested in pursuing a leadership role with us?

"I've been looking for a work environment like the one at IKEA for a long time, so if all goes well I expect to stay here for many years. Of course, I'd be thrilled to be considered for leadership or management positions in the future, especially since the leadership model here is based on mutual respect, delegation, and leading by example."

This question aims to identify your leadership potential and career interests or growth opportunities you may not have considered. IKEA may have more availability for certain positions, and how you answer could help them place you in the company where there may be a greater need than the position you are applying for. One of IKEA's key values is to "Accept and Delegate Responsibility, which means that our leadership team is constantly on the lookout for coworkers who show a willingness to learn new things and take on new responsibilities. We promote coworkers who show potential and surpass expectations."

Whether pursuing a leadership position conducive to your career goals, or you are simply interested in the work culture and the environment and are more interested in becoming the best you can be in the position you are applying for, your answer should sincerely convey that you are interested in long-term employment with IKEA and want to grow with their company. But if you are interested in the leadership opportunities they offer, focus on the value propositions they post in their leadership recruitment efforts."We know that when you grow, IKEA grows too. At IKEA, your qualifications and experience do not put a ceiling on what you can achieve. We want you to take up the challenge of a job you know nothing about. If you take the lead, you'll get all the training and support you need to drive your career wherever you want to take it. Some 88% of all IKEA managers were promoted from within."

"I would be very excited about obtaining a role in leadership within IKEA in the future. I am prepared to express my interest through hard work and taking on leadership duties as you feel I am ready."

"I'm very interested in furthering my career within IKEA into a managerial position."

"Yes. I always love the opportunity to move up and learn other roles."

What type of manager brings out the best in you?

"I'm grateful to have had great managers throughout my career, but my most recent manager stands out as the best. She knew exactly what each of her employees was working on, but she was never guilty of micro-managing. I always felt empowered to do my work but free to ask for help or feedback if I felt stuck. Her enthusiasm for the work was contagious; if a coworker was having a bad day, she always had a kind word or a positive spin on the situation that turned the energy around. She's the exact kind of person I love working for."

This interview Question aims to determine how well you would work with their managers and whether you identify with and embrace their leadership model. Talk to the interviewer about positive relationships you've had with previous managers. Describe what made these relationships unique and how they align with what you are looking for in a relationship with your leadership. This will further affirm that you have carefully considered why you are pursuing this opportunity and feel it is the right fit for you.

IKEA advertises that their managers act according to their values, creating an atmosphere of well-being and expecting the same of their coworkers. "All managers must ensure that the coworkers they lead understand their responsibilities. All coworkers have an active duty to ensure their behavior supports compliance with, and the spirit of, IKEA. We must always use our sound judgment and our common sense. In the course of your daily work, you may face difficult situations. If you are in doubt about any of your actions, simply ask yourself, will it reflect well on the IKEA Brand? If the answer is "no", do not do it. Whenever you are uncertain, always be transparent and ask your manager for guidance. In order to sustain an open culture of inclusiveness and honesty, our way is to be transparent and discuss or report to one of our nearest managers, or, if needed, any higher level manager, so that any matter can be dealt with in a straightforward way."

"In the past, I have worked best with managers who are strong mentors but also offer autonomy when it comes to the tasks they know I am well versed in. I also appreciate strong communicators. I feel the strongest communicators are the most confident in their abilities and the most trusting."

"A manager who is a good communicator. One who is encouraging and always eager to help and recognizes a job well done. I had a great manager once, who turned out to be more a mentor than a boss. He constantly pushed me to try harder, took the time to teach me new things, congratulated me on a job well done, and helped me improve all the time."

"A leader that walks the talk and supports you. A leader that gives you tough feedback and showed you the ropes to succeed."

Tell me about the last time you realized you'd taken on too many responsibilities.

"Early in my last job, I was eager to prove my abilities and show I was a clutch player. So anytime our leadership needed volunteers, I stepped up. That was the first time I bit off more than I could chew. As soon as I realized this, I spoke with my supervisor, hoping to delegate or share some of these responsibilities with others. They offered me both, and since that day, I've dramatically improved and built out my time management skills."

It is common when wanting to develop yourself professionally and being committed to contributing to the team, to at least once take on more responsibilities than you can manage in a given period. This question aims at determining how far along your professional development is. Your answer will provide insights into your ambition and your time management skills. As Monica Keaney, IKEA's Sustainability manager, says, "The main thing is not to bite off more than you can chew. Whether you want to do something differently at home or in your community, the key is to start small... but stay ambitious."

Give me an example of a time you went above and beyond.

"At my last job, I had an idea about how to standardize and organize the stockroom so that things moved more efficiently. One week, I spent my evenings after work coming up with a solid plan that I thought I could implement in during one shift, and then I took my idea and plan to my manager. She thought the idea was good, so I asked if I could use one of my upcoming shifts to put my plan into action, and she agreed. After that, things moved much more efficiently in the stock room, and my coworkers appreciated how much easier it was to find everything they were looking for. It allowed us to focus on what our customers needed on the sales floor."

IKEA's core values focus on initiative, innovation, and accepting and delegating responsibility. "Enthusiasm, togetherness, and a 'get-it-done' attitude is what our culture is built upon. We're optimists, constantly looking for new and better ways to do things." They are looking for candidates who accept responsibility for their commitments, strive to go beyond your day-to-day obligations, and identify better ways to accomplish their tasks.

Anytime you are faced with a question about going above or beyond or going the extra mile, it is an evaluation of your work style and work ethic. Your answer will indicate how often your performance standard exceeds expectations. It is best to choose an example that showcases how you always go the distance. Convey how your status quo is always going the extra mile. This is the time to shed light on everything you have to offer. If you don't over-share your accomplishments, how will they know they should have hired you?

"Last week, I noticed that my manager had not completed the schedule for the following week. Some staff complained that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workload so she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help but also benefited me by way of organization."

"When I was a sale rep, we didn't have our products in one of the largest retailers in the country. I made it my personal mission to get stock into that retailer. It took a lot of research, planning, strategizing, building relationships with the retailer and suppliers but eventually, after about a year, I got our products listed."

"In my last position, I was the sales floor manager, and my logistic manager was new to the position. I had been in her role before, and I was able to give her great feedback on how to do the job. I also asked my store manager if he could allow me to spend time with her. I was not only doing my role, but I was also helping a fellow leader move to a better situation. She thanked me, and she is now a trainer for the district."

At IKEA, 'We Love Challenges' because they push us to achieve more. What challenges or problems have you encountered and solved at work?

"Creative problem-solving is one of my natural talents, so I feel energized when I meet a challenge at work. When I worked at a smaller, family-owned retail shop a few years ago, the owners realized that they needed a system to perform a yearly inventory but didn't know where to start. It was a big challenge because we needed to figure out how to use our limited resources and workers to complete an inventory of the entire store before the shop opened for the day. I came up with a plan to split the store into sections, like a grid, and assigned each of my coworkers a 'grid section' to work on. Everyone had to come in early in the morning, but I tried to make it as fun as possible by bringing in coffee and breakfast from a local restaurant."

Ingvar Kamprad, the founder of IKEA, was famous for taking a "no-nonsense" approach to everyday problem-solving and was quoted as saying, "Most things still remain to be done." He was excited by the knowledge that new challenges were always waiting around the corner. IKEA celebrates challenges as opportunities. Talk to the interviewer about how you react to challenges when they occur. Describe a difficult problem you worked through while on the job and when you pushed yourself beyond the limits of your comfort zone to overachieve.

"I agree with the philosophy that big challenges are opportunities for big ideas -- that's an encouraging perspective, and it makes me excited to think about working for a company that values challenge and creative problem-solving. At my last job, my managers always seemed tense and frustrated when they encountered problems, so it would be refreshing to work at a company like IKEA that has such a positive outlook on challenges."

"I love to be challenged. I love to solve problems. When I was working in a family retail business, I realized that we needed to put our business online or we would lose sales to competitors. I researched, found, and implemented an e-commerce solution. Soon we were selling 5% of our sales online!"

"At my old place of work, I was the front-end supervisor and I had the challenge to increase credit cards application because we were the worst in the district. I started to do role-playing with the cashiers for them to feel more comfortable offering our services and overcoming "No' for answers. I also made a contest; the cashiers with more credit card applications in a week will win a prize. We increased our credit card application by 30%."

What kind of salary are you aiming for?

"You offer a generous starting minimum wage, and the benefits package looks amazing. I hope to take on 20+ hours per week. May I ask, is the set starting rate negotiable?"

Most job postings at IKEA reveal the flat hourly rate for each position. But they also advertise, whether you're part-time or full-time, that they offer competitive benefits and perks, such as medical and Rx*, dental, vision, 401k, meal deal, store discounts, autism coverage, parental leave, pet insurance, education assistance, and more. However, many benefits are only available to those who maintain a schedule of 20 or more hours a week.

If they make you an offer and ask if you would be willing to accept their hourly rate, you can certainly ask them if it is negotiable. If they inform you that their offer is non-negotiable, feel free to ask them some questions. Inquire how many performance reviews there are each year and if each review grants eligibility for a pay increase. Ask if there is a percentage cap per each increase. Ask what the ultimate wage cap is for your position and what the wage cap is for any other positions you might grow into. Asking such questions can give you tangible ideas of whether they can meet your goals and expectations in a reasonable timeframe. Asking such questions shows you have your eyes on the big picture, ask lots of questions, and have a strong sense of your professional worth. You also want to show that you take time before making any rash decisions. But you don't want to take too long before informing them whether you'll accept their offer. This may incline them to offer you more if they decide you're a candidate they don't want to risk losing.

"I appreciate how transparent IKEA is about their compensation and benefits packages. All the information I need is right on the website. I'm looking forward to the chance to eventually hit the 20+ hour per week mark and take advantage of the amazing tuition assistance program. I was also curious how frequently pay increases happen and if there is a pay cap for this position?"

"The way I see it, the minimum hourly wage seems very fair, especially with the benefits package they offer."

What is the most competitive work situation you have experienced? How did you handle it? What was the result?

"My current sales position is highly commission-based, so it is a competitive environment. Despite being competitive, we have a great work environment where we help each other when someone is struggling to meet their quota. We coach each other on sales techniques and share success stories. The result has been a positive work environment with healthy competition."

IKEA celebrates collaboration and encourages its teams to overcome challenges together. "At IKEA, we like people who like to challenge things. And together, we find better ways to make things better for others. We believe in people and in the power of when people work together, lead by example, find better ways, and get things done. This has nurtured a unique culture that every day inspires, challenges, and empowers people across the globe to make life better for more of the many. In all our collaborations, it is important for us that we share values and the belief in people. That brings out the best in us and our collaboration."

This question is designed to determine if you can function well in a non-competitive environment. It will also help them identify if you are competitive by nature and singularly focused on your own goals, as opposed to the goals of your teams. Think back to a time you found yourself supporting the team effort, despite the efforts of those who were focused more on their own goals and competing against you. Keep things positive. Show the interviewer that you are willing to rise to any challenge and consistently push yourself to perform at your best while focusing on the team effort.

"Last year, I worked at a high-end jewelry store where sales goals were intense, and the rewards were high. There were contests, of which I won 7 of 12 contests. I won an iPad, cash incentives, and concert tickets. I learned to put my all in and came from it more so from the perspective that I was competing with myself. Having said that, I am looking forward to a more collaborative environment. It feels healthier and friendlier to me."

"I was a sales rep where I had monthly, quarterly, and annual targets. It was a very competitive environment. Every day was a challenge to sell more and one particular year, I achieved the top sales rep out of our team of 4. It was my first year! There was great camaraderie amongst the team and we always helped each other where we could."

"At my old job, we participated in a competition that awarded the best looking Back To School department in the district. I gathered my best team members for the challenge, and we created a checklist to account for signing, displays, fixtures. etc. I asked my manager to work overnight. Not only did we finish the transition earlier than expected, but we also won the competition."

When onboarding in a new job, how do you earn the trust of your teams?

"I approach it as if I was starting over with the interview process. I let all my new teammates interview me, and I interview them back. I create a transparent dialogue, am humble, and try to learn as much from everyone as possible. I show that I am invested in the opportunity by putting in the work in getting up to speed as possible, and through my actions, I try to show that I am trustworthy."

It is natural to want to prove yourself and start contributing immediately when hired into a new position. However, this is the time to exhibit your soft skills, such as building work relationships with your new teams. The people you will be working closely with haven't had a chance to interview you, and some may be wary of anyone new. They've helped build or contributed to building out their systems and operations and likely take pride in what they've helped build. To contribute, you must learn from your teams and respect what has come before you. Learn who each member of the team is, and share who you are and what you have to offer with humility and transparency. Tap into their knowledge, and build trust. Remember, togetherness is at the heart of the IKEA culture. "We are strongest when we trust each other, pull in the same direction, and have fun together."

IKEA Interview Questions

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1. Tell me about yourself.
2. Is there anything that would hinder you from wearing a uniform to work?
3. What is your availability? This position requires a flexible schedule as we rotate shifts and need coverage on evenings, weekends, and most holidays.
4. What would you do if your co-worker did not show up for their shift?
5. What would you do if you discovered a co-worker was stealing from the company?
6. How would you describe your personality?
7. In this role, you may be required to handle customer transactions. How strong are your mathematical skills?
8. What does your future with IKEA look like?
9. How can IKEA motivate you on the job?
10. Why does this job with IKEA feel right for you at this time in your career?
11. How do you like to be recognized for your accomplishments?
12. What would you do if your supervisor did not properly communicate information to you?
13. IKEA has a unique set of company values that define the way they do business at every level of their organization. Which of IKEA's key values stand out to you?
14. IKEA's vision is 'To create a better everyday life for the many.' How do you plan to adopt this vision as your own as an IKEA coworker?
15. What makes you different from the other people we may be interviewing?
16. What three qualities make you a strong fit for this position with IKEA?
17. What is your experience as a shopper at IKEA?
18. What type of work environment do you dislike working in?
19. What do you think about IKEA's commitment to Democratic Design?
20. IKEA is intentional about being a great place to work. What stands out to you about what makes IKEA different from other retail environments?
21. How would you handle a customer who is aggressive towards you or a co-worker?
22. Tell me about a time you thought of a better way to get something done.
23. What does your brand of customer service look like?
24. We need reliable people on our team at IKEA. How many days were you absent from work last year?
25. How do you handle situations that could cause you to be late or miss work?
26. What's your favorite food?
27. Do you have reliable transportation?
28. At IKEA, we value diversity, inclusion, and equality. What makes IKEA stand out to you as a great place to work?
29. When was the last time you failed at something?
30. How do you maintain a balance between your work life and home life?
31. Depending on the position, retail experience is preferred but not essential. Do you have any retail or sales experience?
32. How would you describe your style of leadership?
33. At IKEA, we firmly believe in grooming our employees into management roles as they show potential. Are you interested in pursuing a leadership role with us?
34. What type of manager brings out the best in you?
35. Tell me about the last time you realized you'd taken on too many responsibilities.
36. Give me an example of a time you went above and beyond.
37. At IKEA, 'We Love Challenges' because they push us to achieve more. What challenges or problems have you encountered and solved at work?
38. What kind of salary are you aiming for?
39. What is the most competitive work situation you have experienced? How did you handle it? What was the result?
40. When onboarding in a new job, how do you earn the trust of your teams?

IKEA Interview Questions

1. Tell me about yourself.

2. Is there anything that would hinder you from wearing a uniform to work?

3. What is your availability? This position requires a flexible schedule as we rotate shifts and need coverage on evenings, weekends, and most holidays.

4. What would you do if your co-worker did not show up for their shift?

5. What would you do if you discovered a co-worker was stealing from the company?

6. How would you describe your personality?

7. In this role, you may be required to handle customer transactions. How strong are your mathematical skills?

8. What does your future with IKEA look like?

9. How can IKEA motivate you on the job?

10. Why does this job with IKEA feel right for you at this time in your career?

11. How do you like to be recognized for your accomplishments?

12. What would you do if your supervisor did not properly communicate information to you?

13. IKEA has a unique set of company values that define the way they do business at every level of their organization. Which of IKEA's key values stand out to you?

14. IKEA's vision is 'To create a better everyday life for the many.' How do you plan to adopt this vision as your own as an IKEA coworker?

15. What makes you different from the other people we may be interviewing?

16. What three qualities make you a strong fit for this position with IKEA?

17. What is your experience as a shopper at IKEA?

18. What type of work environment do you dislike working in?

19. What do you think about IKEA's commitment to Democratic Design?

20. IKEA is intentional about being a great place to work. What stands out to you about what makes IKEA different from other retail environments?

21. How would you handle a customer who is aggressive towards you or a co-worker?

22. Tell me about a time you thought of a better way to get something done.

23. What does your brand of customer service look like?

24. We need reliable people on our team at IKEA. How many days were you absent from work last year?

25. How do you handle situations that could cause you to be late or miss work?

26. What's your favorite food?

27. Do you have reliable transportation?

28. At IKEA, we value diversity, inclusion, and equality. What makes IKEA stand out to you as a great place to work?

29. When was the last time you failed at something?

30. How do you maintain a balance between your work life and home life?

31. Depending on the position, retail experience is preferred but not essential. Do you have any retail or sales experience?

32. How would you describe your style of leadership?

33. At IKEA, we firmly believe in grooming our employees into management roles as they show potential. Are you interested in pursuing a leadership role with us?

34. What type of manager brings out the best in you?

35. Tell me about the last time you realized you'd taken on too many responsibilities.

36. Give me an example of a time you went above and beyond.

37. At IKEA, 'We Love Challenges' because they push us to achieve more. What challenges or problems have you encountered and solved at work?

38. What kind of salary are you aiming for?

39. What is the most competitive work situation you have experienced? How did you handle it? What was the result?

40. When onboarding in a new job, how do you earn the trust of your teams?