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Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
Due to many factors, change is inevitable adn unavoidable for businesses today. Because of this, Crowe Horwath LLP is often sought after to lead change management processes for their clients and the role that you are interviewing for will help facilitate this process with clients. Prior to your interview, think about particular change management processes that you have been a part of and be able to speak to your ability to lead others in making necessary business changes. Make sure to talk about the importance of having a vision, developing a plan and measuring progress as part of the overall change process.

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
"In my leadership role with my current organization, I have been part of an ongoing change process to optimize our staffing ratio to meet production needs. After being part of a careful analysis process and researching industry standards, we implemented a plan to heavily reduce our administrative staff while bolstering production staff and this was a huge change for our organization. My role in the implementation of the process was to gather data and put together a presentation for our Board and Senior Leadership. As well, I helped prepare both internal and external communications that went out regarding our upcoming changes. As things stand today, we have been in continuous review of new processes and things are going great! This involvement has helped prepare me for helping others manage significatn change in their business processes."

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In my previous job, I was part of a change process of switching over IT systems. All of the employees had to adjust to this new system of retrieving data, and it was a tricky transition. The system's purpose was to combine our two previous methods into one to make recovering data a smoother and easier process. My role was in aiding the other employees on how to find data they needed and communicate with my managers of any improvements we could make on the system. The new system was not accepted at first, but now the employees see the value in it, and it is running efficiently. My involvement has helped me accept change and to help others not resist new technology as well.

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A perfectly crafted answer - well done! It's great that you describe the situation, discuss what the pain point was, outline your involvement, and then move onto the positive result.
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Written by Ryan Brunner
26 Questions & Answers • Crowe Horwath LLP

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