How to Answer: Tell me about the last time you had to adapt to a major change in your workplace.
Advice and answer examples written specifically for a Costco job interview.
3. Tell me about the last time you had to adapt to a major change in your workplace.
What You Need to Know
"Everything is changing. We have to be mindful of changes. There is always going to be change. If we are going to be successful in the future, we are going to have to be as innovative in the next fifteen years as the last fifteen years. It will be imperative or we won't survive. The customers vote at the checkout stand. If we aren't doing our job, they won't be buying the products." - James Sinegal
Written by Kevin Downey on June 10th, 2023
Why the Interviewer Asks This Question
Your interviewer is curious about how well you adapt to change. Changes are constant in every industry. As a result, most businesses occasionally have to alter their course to remain relevant in a constantly changing world. Yet, too often, a percentage of a workforce reads too deeply into the messaging guiding their teams through such change. Then, that percentage of workers might feel a false sense of job insecurity and sow discontent over their misguided interpretations. Other times, the messaging gets diluted and is communicated poorly by their leadership to their teams. So with this question, your interviewer is trying to get a sense of your emotional maturity, communication skills, and support/loyalty during such periods of transition.
Written by Kevin Downey on June 10th, 2023
Experienced Example
"Our company executed a major rebranding of our career opportunities, renaming many of our positions, especially in leadership, and creating a fairer structure for our chain of command. Certain positions were to be designated positions of honor, yet with less restriction and less career growth. The messaging wasn't clear, and many people who were interested in growing their careers felt misled and robbed of opportunity, and others feared they would lose their jobs or be demoted. I did everything I could to support our manager through this period and clarified the messaging wherever I could, yet many people quit and sought other opportunities elsewhere."
Written by Kevin Downey on June 10th, 2023
About the Author
The retail environment I managed in Seattle, WA, had many similarities to Costco, albeit on a much smaller scale. We didn’t have large backrooms or warehouses attached to our stores, and any shipments we received went straight onto the shelves. We received shipments around the clock and had shifts starting as early as 2:30 am and ending as late as 1 am. We offered great benefits and matching retirement contributions, and our company was expanding quickly, with many advancement opportunities.
It was rumored as a fantastic place to meet people (which it was) and became a cultural phenomenon overnight. You got to socialize with other hip people, and it was a fun place to work. We were a family and wanted our family to be happy. But it wasn’t an easy job. It was hard, athletic work; fast-paced, tough physical labor, where everyone did everything, and you had to be good at organizing chaos. If you wanted to go places within the company or earn seniority, you had to pay your dues. The schedule could be rough, and getting time off approved, or even two days off in a row, really depended on how talented the schedule writer was and whether the person requesting it had earned it. Those who were cut out for the job preferred the lifestyle it offered and stuck around.
Yet, on occasion, an employee would come along who’d constantly ask others to trade schedules or chronically called out sick for other priorities. The rest of the team would grow annoyed with that person, the schedule writer, and the leader who hired that person. That one employee would inevitably end up negatively infecting the morale of everyone else on the team and every facet of the job.
This is one challenge an interviewer faces when determining whether a candidate is pursuing the job for the right reasons. So, anytime I interviewed someone, it was my mission to find out why they wanted to work for us. Were they after the lifestyle, the opportunity for growth, or were they in it for the money, the benefits, and a fun and breezy job to cruise along in until something better came along?
Throughout every interview I conducted, I’d always be curious about what a candidate might volunteer. One candidate I interviewed, for example, insisted he had open availability and was willing to work nights, mid-shifts, mornings, and any day of the week. He liked the vibe of our company and had the attitude and the look. It was a good interview, and I liked him. But I could tell he was holding something back and not being completely forthright.
Toward the end of the interview, I asked about his hobbies and other interests. That’s when he enthusiastically shared that he led a rock band, which performed 3-5 nights a week at a local venue. This was his passion pursuit and his priority in life. There was little doubt in my mind he was more committed to this than working nights or early mornings at our store.
Likely he thought he was saying what I wanted to hear to win the job. But getting the job wouldn’t have been a win for him, especially when it came time to work the hours he’d committed to. And he did eventually tell me what I wanted to hear: the truth. I discovered his passion and instantly knew the job we were offering didn’t align with his goals. In all fairness, he was just looking for a part-time job to support his pursuits, network with like-minded individuals, and build more of a band following. And that’s fine.
An outsider might assume everyone who worked there was having fun, and because of how happy everyone was, it seemed like a pretty laid-back job. Yet, had he learned what the job looked like, he would have realized it wasn’t the right fit for his goals, aspirations, or lifestyle. He may not have known it at the time, but I was doing him a favor by not hiring him. It wouldn’t have worked out for him or us. It would have thrown off his balance and conflicted with the pursuit of his passions.
He had everything he needed to succeed in pursuing the job that was the right fit for him. He upended his life by moving from Texas to Seattle for the opportunity to break into the vibrant music scene of the Great Northwest. He was willing to sacrifice anything and do whatever it took to make it. This was his passion, and it was the job he enjoyed doing most. Had he been equally passionate about working for us, I would have hired him on the spot. Yet it wasn’t the right fit for him or us, and he wasn’t honest with himself about that. This is why it’s important to evaluate your goals. If everything lines up, and the lifestyle of the job you're pursuing works for you, even if your passions lie elsewhere, be honest with yourself and your interviewer every step of the way. Sometimes, that’s all it takes.
Learn more about Kevin Downey