"I had a patient whose family insisted they would stay overnight. They were not allowed to stay in his room, so they were placed in a nearby waiting room. Their visit was unexpected, so they had not brought anything with them to the hospital. I was able to find blankets and pillows for the family, as well as some toiletries from another unit. I also made sure to keep them updated throughout the night and had my nursing assistant do so as well. I know they appreciated the extra updates through the night because they told the nurse at shift change how thankful they were for the positive experience."

When responding to this question, try to give an example that shows how you provide excellent customer service. The interviewer wants to see that you go above and beyond the normal expected duties of a healthcare professional.

"Last month, I had a dying patient, and she had no family or friends to be with her. She had been my patient for almost a month, and I had grown quite fond of her. I would visit her on my days off to provide her comfort and bring her small gifts. She confided that she had a small dog her neighbors were taking care of, but they could not watch her anymore and told my patient she needed to find someone else to take care of her. I offered to watch her dog and kept her after my patient died. I promised to take care of her and told my patient there is no way I would take the dog to a shelter."