In the banking industry, customer service is essential. Give me an example of a time when you provided excellent customer service.

How to Answer
1st Answer Example
2nd Answer Example

Think about what customer service means to you. Making the customer happy and receiving positive feedback are great examples! Capital One Bank wants to hear that you treat customers with respect and are careful to resolve issues. Explain some of the elements of customer service that you possess, like empathy and patience.

"I was working as a bank teller when a woman came in, upset about her account. I could tell she needed to vent and I wasn't quite sure what the actual problem was, so I listened first. Then I asked questions to figure out what was going on. She was so appreciative of me because I was able to think on my feet and troubleshoot to solve the problem quickly. She even apologized for raising her voice and thanked me for my patience."

"In my current position as a bank teller, customers are encouraged to provide feedback via a survey app, after each in-branch visit. For the past three months, I have received the highest ranking for overall customer satisfaction. Delivering excellent customer service is a must for me, and I look forward to bringing this level of service to the customers at Capital One Bank."

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How to Answer: In the banking industry, customer service is essential. Give me an example of a time when you provided excellent customer service.

Advice and answer examples written specifically for a Capital One Bank job interview.

7. In the banking industry, customer service is essential. Give me an example of a time when you provided excellent customer service.

How to Answer

Think about what customer service means to you. Making the customer happy and receiving positive feedback are great examples! Capital One Bank wants to hear that you treat customers with respect and are careful to resolve issues. Explain some of the elements of customer service that you possess, like empathy and patience.

1st Answer Example

"I was working as a bank teller when a woman came in, upset about her account. I could tell she needed to vent and I wasn't quite sure what the actual problem was, so I listened first. Then I asked questions to figure out what was going on. She was so appreciative of me because I was able to think on my feet and troubleshoot to solve the problem quickly. She even apologized for raising her voice and thanked me for my patience."

2nd Answer Example

"In my current position as a bank teller, customers are encouraged to provide feedback via a survey app, after each in-branch visit. For the past three months, I have received the highest ranking for overall customer satisfaction. Delivering excellent customer service is a must for me, and I look forward to bringing this level of service to the customers at Capital One Bank."

Next Question